, Chapter 1 hp
Multiple Choice
hp
1. Which of the following statements is true of human capital?
hp hp hp hp hp hp hp hp hp
a. Human capital is an organization’s tangible asset.
hp hp hp hp hp hp
b. Motivation to deliver high-quality products and services is a part of human
hp hp hp hp hp hp hp hp hp hp hp
capital.
hp
c. It is easy to imitate or purchase an organization’s human capital.
hp hp hp hp hp hp hp hp hp hp
d. Human capital is standardized throughout all companies.
hp hp hp hp hp hp
Answer: B hp
Difficulty Level: Medium hp hp
2. Informal learning: hp
a. is developed and organized by a company.
hp hp hp hp hp hp
b. is not required for the development of human capital.
hp hp hp hp hp hp hp hp
c. cannot be controlled by the employees.
hp hp hp hp hp
d. leads to the effective development of tacit knowledge.
hp hp hp hp hp hp hp
Answer: D hp
Difficulty Level: Easy hp hp
3. Which of the following is true of tacit knowledge?
hp hp hp hp hp hp hp hp
a. It is easily codified and transferred from person-to-person.
hp hp hp hp hp hp hp
b. Formulas and definitions are examples of tacit knowledge.
hp hp hp hp hp hp hp
c. Formal training and development programs limit the extent to which tacit
hp hp hp hp hp hp hp hp hp hp
knowledge can be acquired.
hp hp hp hp
d. It cannot be shared through employee personal interactions with peers,
hp hp hp hp hp hp hp hp hp
colleagues, and experts.
hp hp hp
Answer: C hp
Difficulty Level: Easy hp hp
4. A(n) is an example of tacit knowledge.
hp hp hp hp hp hp
a. employee’s experience hp
b. business process hp
c. flowchart
d. formula
Answer: A hp
Difficulty Level: Easy hp hp
5. refers to a systematic approach for developing training programs.
hp hp hp hp hp hp hp hp
a. Total quality management
hp hp
b. Continuous learning hp
c. Training design process hp hp
, d. Orientation training program hp hp
Answer: C hp
Difficulty Level: Easy hp hp
6. The fifth step in the training design process is to develop an evaluation plan that
hp hp hp hp hp hp hp hp hp hp hp hp hp hp
involves identifying:
hp hp
a. an appropriate training method.
hp hp hp
b. the requirements for training.
hp hp hp
c. employees with motivation and basic skills. hp hp hp hp hp
d. the types of outcomes training is expected to influence.
hp hp hp hp hp hp hp hp
Answer: D hp
Difficulty Level: Medium hp hp
7. Which of the following steps of the training design process involves person
hp hp hp hp hp hp hp hp hp hp hp
and task analysis?
hp hp hp
a. Ensuring transfer of training hp hp hp
b. Developing an evaluation plan hp hp hp
c. Conducting needs assessment hp hp
d. Monitoring and evaluating the program hp hp hp hp
Answer: C hp
Difficulty Level: Easy hp hp
8. Which of the following statements is true of the Instructional System Design (ISD)
hp hp hp hp hp hp hp hp hp hp hp hp
model?
hp
a. There is a single universally accepted instructional systems development model.
hp hp hp hp hp hp hp hp hp
b. The model rarely follows a neat, orderly, step-by-step approach of activities.
hp hp hp hp hp hp hp hp hp hp
c. The model eliminates the need for trainers to provide detailed documents of
hp hp hp hp hp hp hp hp hp hp hp
each activity found in the model.
hp hp hp hp hp hp
d. The model has no underlying assumptions.
hp hp hp hp hp
Answer: B hp
Difficulty Level: Medium hp hp
9. The ADDIE model is most closely associated with:
hp hp hp hp hp hp hp
a. employee recruitment and selection. hp hp hp
b. employee training and development. hp hp hp
c. diversity management. hp
d. quality management. hp
Answer: B hp
Difficulty Level: Easy hp hp
10. Which of the following training programs is mandated by law?
hp hp hp hp hp hp hp hp hp
a. Orientation training program hp hp
, b. Leadership development program hp hp
c. Safety training program
hp hp
d. Cross-culture training program hp hp
Answer: C hp
Difficulty Level: Easy hp hp
11. refers to the process of moving jobs from the United States to other locations
hp hp hp hp hp hp hp hp hp hp hp hp hp
in
hp the world.
hp hp
a. Inpatriation
b. Job rotation
hp
c. Offshoring
d. Insourcing
Answer: C hp
Difficulty Level: Easy hp hp
12. Which of the following is an example of human capital?
hp hp hp hp hp hp hp hp hp
a. Corporate culture hp
b. Patent
c. Customer loyalty hp
d. Work-related competence hp
Answer: D hp
Difficulty Level: Easy hp hp
13. capital refers to the sum of the attributes, life experiences, knowledge,
hp hp hp hp hp hp hp hp hp hp
inventiveness, energy, and enthusiasm that the company’s employees invest in their
hp hp hp hp hp hp hp hp hp hp hp
work.
hp
a. Intellectual
b. Human
c. Customer
d. Social
Answer: B hp
Difficulty Level: Easy hp hp
14. Which of the following statements is true of Millennials?
hp hp hp hp hp hp hp hp
a. They are also known as Generation X or Baby Boomers.
hp hp hp hp hp hp hp hp hp
b. They grew up during a time when the divorce rate doubled, the number of
hp hp hp hp hp hp hp hp hp hp hp hp hp
women working outside the home increased, and the personal computer was
hp hp hp hp hp hp hp hp hp hp hp
invented.
hp
c. They are often considered to be workaholics and rigid in conforming to rules.
hp hp hp hp hp hp hp hp hp hp hp hp
d. They are believed to have high levels of self-esteem, to the point of
hp hp hp hp hp hp hp hp hp hp hp hp
narcissism sometimes.
hp hp
Answer: D hp
Difficulty Level: Medium
hp hp
Multiple Choice
hp
1. Which of the following statements is true of human capital?
hp hp hp hp hp hp hp hp hp
a. Human capital is an organization’s tangible asset.
hp hp hp hp hp hp
b. Motivation to deliver high-quality products and services is a part of human
hp hp hp hp hp hp hp hp hp hp hp
capital.
hp
c. It is easy to imitate or purchase an organization’s human capital.
hp hp hp hp hp hp hp hp hp hp
d. Human capital is standardized throughout all companies.
hp hp hp hp hp hp
Answer: B hp
Difficulty Level: Medium hp hp
2. Informal learning: hp
a. is developed and organized by a company.
hp hp hp hp hp hp
b. is not required for the development of human capital.
hp hp hp hp hp hp hp hp
c. cannot be controlled by the employees.
hp hp hp hp hp
d. leads to the effective development of tacit knowledge.
hp hp hp hp hp hp hp
Answer: D hp
Difficulty Level: Easy hp hp
3. Which of the following is true of tacit knowledge?
hp hp hp hp hp hp hp hp
a. It is easily codified and transferred from person-to-person.
hp hp hp hp hp hp hp
b. Formulas and definitions are examples of tacit knowledge.
hp hp hp hp hp hp hp
c. Formal training and development programs limit the extent to which tacit
hp hp hp hp hp hp hp hp hp hp
knowledge can be acquired.
hp hp hp hp
d. It cannot be shared through employee personal interactions with peers,
hp hp hp hp hp hp hp hp hp
colleagues, and experts.
hp hp hp
Answer: C hp
Difficulty Level: Easy hp hp
4. A(n) is an example of tacit knowledge.
hp hp hp hp hp hp
a. employee’s experience hp
b. business process hp
c. flowchart
d. formula
Answer: A hp
Difficulty Level: Easy hp hp
5. refers to a systematic approach for developing training programs.
hp hp hp hp hp hp hp hp
a. Total quality management
hp hp
b. Continuous learning hp
c. Training design process hp hp
, d. Orientation training program hp hp
Answer: C hp
Difficulty Level: Easy hp hp
6. The fifth step in the training design process is to develop an evaluation plan that
hp hp hp hp hp hp hp hp hp hp hp hp hp hp
involves identifying:
hp hp
a. an appropriate training method.
hp hp hp
b. the requirements for training.
hp hp hp
c. employees with motivation and basic skills. hp hp hp hp hp
d. the types of outcomes training is expected to influence.
hp hp hp hp hp hp hp hp
Answer: D hp
Difficulty Level: Medium hp hp
7. Which of the following steps of the training design process involves person
hp hp hp hp hp hp hp hp hp hp hp
and task analysis?
hp hp hp
a. Ensuring transfer of training hp hp hp
b. Developing an evaluation plan hp hp hp
c. Conducting needs assessment hp hp
d. Monitoring and evaluating the program hp hp hp hp
Answer: C hp
Difficulty Level: Easy hp hp
8. Which of the following statements is true of the Instructional System Design (ISD)
hp hp hp hp hp hp hp hp hp hp hp hp
model?
hp
a. There is a single universally accepted instructional systems development model.
hp hp hp hp hp hp hp hp hp
b. The model rarely follows a neat, orderly, step-by-step approach of activities.
hp hp hp hp hp hp hp hp hp hp
c. The model eliminates the need for trainers to provide detailed documents of
hp hp hp hp hp hp hp hp hp hp hp
each activity found in the model.
hp hp hp hp hp hp
d. The model has no underlying assumptions.
hp hp hp hp hp
Answer: B hp
Difficulty Level: Medium hp hp
9. The ADDIE model is most closely associated with:
hp hp hp hp hp hp hp
a. employee recruitment and selection. hp hp hp
b. employee training and development. hp hp hp
c. diversity management. hp
d. quality management. hp
Answer: B hp
Difficulty Level: Easy hp hp
10. Which of the following training programs is mandated by law?
hp hp hp hp hp hp hp hp hp
a. Orientation training program hp hp
, b. Leadership development program hp hp
c. Safety training program
hp hp
d. Cross-culture training program hp hp
Answer: C hp
Difficulty Level: Easy hp hp
11. refers to the process of moving jobs from the United States to other locations
hp hp hp hp hp hp hp hp hp hp hp hp hp
in
hp the world.
hp hp
a. Inpatriation
b. Job rotation
hp
c. Offshoring
d. Insourcing
Answer: C hp
Difficulty Level: Easy hp hp
12. Which of the following is an example of human capital?
hp hp hp hp hp hp hp hp hp
a. Corporate culture hp
b. Patent
c. Customer loyalty hp
d. Work-related competence hp
Answer: D hp
Difficulty Level: Easy hp hp
13. capital refers to the sum of the attributes, life experiences, knowledge,
hp hp hp hp hp hp hp hp hp hp
inventiveness, energy, and enthusiasm that the company’s employees invest in their
hp hp hp hp hp hp hp hp hp hp hp
work.
hp
a. Intellectual
b. Human
c. Customer
d. Social
Answer: B hp
Difficulty Level: Easy hp hp
14. Which of the following statements is true of Millennials?
hp hp hp hp hp hp hp hp
a. They are also known as Generation X or Baby Boomers.
hp hp hp hp hp hp hp hp hp
b. They grew up during a time when the divorce rate doubled, the number of
hp hp hp hp hp hp hp hp hp hp hp hp hp
women working outside the home increased, and the personal computer was
hp hp hp hp hp hp hp hp hp hp hp
invented.
hp
c. They are often considered to be workaholics and rigid in conforming to rules.
hp hp hp hp hp hp hp hp hp hp hp hp
d. They are believed to have high levels of self-esteem, to the point of
hp hp hp hp hp hp hp hp hp hp hp hp
narcissism sometimes.
hp hp
Answer: D hp
Difficulty Level: Medium
hp hp
