ITSS 4370 EXAM 1 QUESTIONS WITH 100% SOLVED ANSWERS.
OPEX - (ANSWER)Operating expenses; costs for a company to run daily business operation
CAPEX - (ANSWER)Capital expenditures; companies use to purchase major physical goods or services
that will be used for more than a year
Company are moving towards... - (ANSWER)OPEX
Cloud computing - (ANSWER)Emerging technology that delivers computing services such as online
business apps, online data storage, and webmail over the Internet
Hybrid cloud - (ANSWER)Mix of private and public cloud. Remain distinct but bound together offering
benefits of multiple deployment models.
Cloud bursting - (ANSWER)Application deployment model where apps run in private cloud or data
center and bursts into public cloud on demand for computing capacity spikes
Hypervisor (VMM/ Virtual Machine Monitor) - (ANSWER)Computer software, firmware, or hardware
that creates and run virtual machines. Separates computer's operating system and applications from
underlying physical hardware.
Supervisor - (ANSWER)Clever transformation layer that sits between server virtualization hypervisors
and their management consoles to allow console to convert VMs automatically from one format to
another also allowing popular management consoles to take control of hypervisors that are not
compatible with them out of the box
Total COST of ownership - (ANSWER)Ability to identify, compare, and control all direct and indirect costs
associated with IT assets and IT- enabled business services
Shawdow IT - (ANSWER)Term referred to Information Technology (IT) applications and infrastructure
that are managed and utilized without knowledge of enterprise's IT department. Ex. Personal email
services, messaging apps, physical devices, cloud storage, communication apps
, ITSS 4370 EXAM 1 QUESTIONS WITH 100% SOLVED ANSWERS.
4 macro capabilities of IT framework - (ANSWER)Managing IT like a business, Managing the IT budget,
Managing the IT capability, Managing IT for business value
Service catalog - (ANSWER)Service catalog is list of technology resources and offerings available for IT
service provider within an organization
5 elements of service catalog - (ANSWER)Service strategy, service design, service transition, service
operation, continual service improvement
Types of things you would see in a service catalog - (ANSWER)Hardware, software, support, applications,
databases, and capability
Emerging trends in IT - (ANSWER)Social networking technology, incorporate social media, cloud
computing, affordability, real-time analytics capabilities, mobility, cyber security, BYOD (bring your own
device) or consumerization of IT, and external alliances of partnerships
Chargeback - (ANSWER)Practice of charging business units for their IT usage. Critical capability is
Accounting and Allocation. Macro capability is Managing IT like a business.
Facility management responsible for... - (ANSWER)Appropriate physical environment is consistently
supplied to enable continuous operation of all critical infrastructure equipment
Major Elements of Facility Management - (ANSWER)A/C, Humidity, Electrical Power, Static electricity,
electrical grounding, uninterruptible power supply, backup UPS batteries, Backup generator, water
detection, Smoke detection, Fire suppression, Facility monitoring with alarms, Earthquake safeguards,
Safety training, Supplier management, Controlled physical access, Protected vaults, Physical location,
Classified environment
Traits - (ANSWER)Knowledge of hardware configurations, knowledge of backup systems, knowledge of
database systems, knowledge of power and air conditioning systems, ability to think and plan
strategically
Data Centers - (ANSWER)Total cost = initial capital (CapEx) + long term operational expenditures (OpEx)
OPEX - (ANSWER)Operating expenses; costs for a company to run daily business operation
CAPEX - (ANSWER)Capital expenditures; companies use to purchase major physical goods or services
that will be used for more than a year
Company are moving towards... - (ANSWER)OPEX
Cloud computing - (ANSWER)Emerging technology that delivers computing services such as online
business apps, online data storage, and webmail over the Internet
Hybrid cloud - (ANSWER)Mix of private and public cloud. Remain distinct but bound together offering
benefits of multiple deployment models.
Cloud bursting - (ANSWER)Application deployment model where apps run in private cloud or data
center and bursts into public cloud on demand for computing capacity spikes
Hypervisor (VMM/ Virtual Machine Monitor) - (ANSWER)Computer software, firmware, or hardware
that creates and run virtual machines. Separates computer's operating system and applications from
underlying physical hardware.
Supervisor - (ANSWER)Clever transformation layer that sits between server virtualization hypervisors
and their management consoles to allow console to convert VMs automatically from one format to
another also allowing popular management consoles to take control of hypervisors that are not
compatible with them out of the box
Total COST of ownership - (ANSWER)Ability to identify, compare, and control all direct and indirect costs
associated with IT assets and IT- enabled business services
Shawdow IT - (ANSWER)Term referred to Information Technology (IT) applications and infrastructure
that are managed and utilized without knowledge of enterprise's IT department. Ex. Personal email
services, messaging apps, physical devices, cloud storage, communication apps
, ITSS 4370 EXAM 1 QUESTIONS WITH 100% SOLVED ANSWERS.
4 macro capabilities of IT framework - (ANSWER)Managing IT like a business, Managing the IT budget,
Managing the IT capability, Managing IT for business value
Service catalog - (ANSWER)Service catalog is list of technology resources and offerings available for IT
service provider within an organization
5 elements of service catalog - (ANSWER)Service strategy, service design, service transition, service
operation, continual service improvement
Types of things you would see in a service catalog - (ANSWER)Hardware, software, support, applications,
databases, and capability
Emerging trends in IT - (ANSWER)Social networking technology, incorporate social media, cloud
computing, affordability, real-time analytics capabilities, mobility, cyber security, BYOD (bring your own
device) or consumerization of IT, and external alliances of partnerships
Chargeback - (ANSWER)Practice of charging business units for their IT usage. Critical capability is
Accounting and Allocation. Macro capability is Managing IT like a business.
Facility management responsible for... - (ANSWER)Appropriate physical environment is consistently
supplied to enable continuous operation of all critical infrastructure equipment
Major Elements of Facility Management - (ANSWER)A/C, Humidity, Electrical Power, Static electricity,
electrical grounding, uninterruptible power supply, backup UPS batteries, Backup generator, water
detection, Smoke detection, Fire suppression, Facility monitoring with alarms, Earthquake safeguards,
Safety training, Supplier management, Controlled physical access, Protected vaults, Physical location,
Classified environment
Traits - (ANSWER)Knowledge of hardware configurations, knowledge of backup systems, knowledge of
database systems, knowledge of power and air conditioning systems, ability to think and plan
strategically
Data Centers - (ANSWER)Total cost = initial capital (CapEx) + long term operational expenditures (OpEx)
