HFT 2220: HR MANAGEMENT - STUDY
GUIDE
What is the primary difference between career ladders and career lattices? - Correct
Answers -The direction of movement between jobs
Permanent employees are also known as what type of employees? - Correct Answers -
Full-time employees
Which of the following is NOT a method of data collection used during job analysis: -
Correct Answers -Experiment
Which of the following descriptions illustrates a temporary employee? - Correct Answers
-Carlton works on long-term assignments and receives his pay from an employment
agency. He does not receive a benefits package from his employer.
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - Correct Answers -T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. - Correct
Answers -F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - Correct Answers -F
What is the difference between performance standards and productivity standards? -
Correct Answers -One measures the quantity of work output while the other measures
the quality of work output.
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - Correct Answers -Requests catering for all programs as
requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine
how many guests are expected to visit the restaurant this upcoming weekend during the
ECU vs. State home game. Which of the following should she consider before
beginning her calculations? - Correct Answers -Business volume/seasonality
GUIDE
What is the primary difference between career ladders and career lattices? - Correct
Answers -The direction of movement between jobs
Permanent employees are also known as what type of employees? - Correct Answers -
Full-time employees
Which of the following is NOT a method of data collection used during job analysis: -
Correct Answers -Experiment
Which of the following descriptions illustrates a temporary employee? - Correct Answers
-Carlton works on long-term assignments and receives his pay from an employment
agency. He does not receive a benefits package from his employer.
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - Correct Answers -T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. - Correct
Answers -F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - Correct Answers -F
What is the difference between performance standards and productivity standards? -
Correct Answers -One measures the quantity of work output while the other measures
the quality of work output.
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - Correct Answers -Requests catering for all programs as
requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine
how many guests are expected to visit the restaurant this upcoming weekend during the
ECU vs. State home game. Which of the following should she consider before
beginning her calculations? - Correct Answers -Business volume/seasonality
