BUS 100 Final Exam with Verified
Answers
organizational culture - ✔✔a firm's shared values, beliefs, traditions, philosophies, rules, and
role models for behavior
structure - ✔✔the arrangement or relationship of positions within an organization
specialization - ✔✔the division of labor into small specific tasks and the assignment of
employees to do a single task
departmentalization - ✔✔the grouping of jobs into working units usually called departments,
units, groups, or divisions
functional departmentalization - ✔✔the grouping of jobs that perform similar functional
activities, such as finance, manufacturing, marketing, and human resources
product departmentalization - ✔✔the organization of jobs in relation to the products of the
firm
geographical departmentalization - ✔✔the grouping of jobs according to geographic location,
such as state, region, country, or continent
customer departmentalization - ✔✔the arrangement of jobs around the needs of various types
of customers
delegation of authority - ✔✔giving employees not only tasks, but also the power to make
commitments, use resources, and take whatever actions are necessary to carry out those tasks
,responsibility - ✔✔the obligation placed on employees through delegation to perform assigned
tasks satisfactorily and be held accountable for proper execution of work
accountability - ✔✔the principle that employees who accept an assignment and the authority
to carry it out are answerable to a superior for the outcome
centralized organization - ✔✔a structure in which authority is concentrated at the top, and very
little decision-making authority is delegated to lower levels
decentralized organization - ✔✔an organization in which decision-making authority is
delegated as far down the chain of command as possible
span of management - ✔✔the number of subordinates who report to a particular manager
organizational layers - ✔✔the levels of management in an organization
line structure - ✔✔the simplest organizational structure, in which direct lines of authority
extend from the top manager to the lowest level of the organization
line-and-staff structure - ✔✔A structure having a traditional line relationship between superiors
and subordinates and also specialized managers - called staff managers - who are available to
assist line managers
restructure - ✔✔to change the basic structure of an organization
multidivisional structure - ✔✔a structure that organizes departments into larger groups called
divisions
, matrix structure - ✔✔a structure that sets up teams from different departments, thereby
creating two or more intersecting lines of authority; also called a project-management
structure
group - ✔✔two or more individuals who communicate with one another, share a common
identity, and have a common goal
team - ✔✔small group of people with complementary skills who are committed to a common
purpose, performance goals, and approach for which they hold themselves mutually
accountable
committee - ✔✔a permanent, formal group that performs a specific task
task force - ✔✔a temporary group of employees responsible for bringing about a particular
change
project teams - ✔✔groups similar to task forces that normally run their operation and have
total control of a specific work project
product development teams - ✔✔a specific type of project team formed to devise, design, and
implement a new product
quality circles - ✔✔small groups brought together from throughout the organization to solve
specific quality, productivity, or service problems
SDWT - ✔✔a group responsible for an entire work process or segment that delivers a product
to an internal or external customer (self-directed work team)
grapevine - ✔✔an informal channel of communication, separate from management's formal,
official communication channels
Answers
organizational culture - ✔✔a firm's shared values, beliefs, traditions, philosophies, rules, and
role models for behavior
structure - ✔✔the arrangement or relationship of positions within an organization
specialization - ✔✔the division of labor into small specific tasks and the assignment of
employees to do a single task
departmentalization - ✔✔the grouping of jobs into working units usually called departments,
units, groups, or divisions
functional departmentalization - ✔✔the grouping of jobs that perform similar functional
activities, such as finance, manufacturing, marketing, and human resources
product departmentalization - ✔✔the organization of jobs in relation to the products of the
firm
geographical departmentalization - ✔✔the grouping of jobs according to geographic location,
such as state, region, country, or continent
customer departmentalization - ✔✔the arrangement of jobs around the needs of various types
of customers
delegation of authority - ✔✔giving employees not only tasks, but also the power to make
commitments, use resources, and take whatever actions are necessary to carry out those tasks
,responsibility - ✔✔the obligation placed on employees through delegation to perform assigned
tasks satisfactorily and be held accountable for proper execution of work
accountability - ✔✔the principle that employees who accept an assignment and the authority
to carry it out are answerable to a superior for the outcome
centralized organization - ✔✔a structure in which authority is concentrated at the top, and very
little decision-making authority is delegated to lower levels
decentralized organization - ✔✔an organization in which decision-making authority is
delegated as far down the chain of command as possible
span of management - ✔✔the number of subordinates who report to a particular manager
organizational layers - ✔✔the levels of management in an organization
line structure - ✔✔the simplest organizational structure, in which direct lines of authority
extend from the top manager to the lowest level of the organization
line-and-staff structure - ✔✔A structure having a traditional line relationship between superiors
and subordinates and also specialized managers - called staff managers - who are available to
assist line managers
restructure - ✔✔to change the basic structure of an organization
multidivisional structure - ✔✔a structure that organizes departments into larger groups called
divisions
, matrix structure - ✔✔a structure that sets up teams from different departments, thereby
creating two or more intersecting lines of authority; also called a project-management
structure
group - ✔✔two or more individuals who communicate with one another, share a common
identity, and have a common goal
team - ✔✔small group of people with complementary skills who are committed to a common
purpose, performance goals, and approach for which they hold themselves mutually
accountable
committee - ✔✔a permanent, formal group that performs a specific task
task force - ✔✔a temporary group of employees responsible for bringing about a particular
change
project teams - ✔✔groups similar to task forces that normally run their operation and have
total control of a specific work project
product development teams - ✔✔a specific type of project team formed to devise, design, and
implement a new product
quality circles - ✔✔small groups brought together from throughout the organization to solve
specific quality, productivity, or service problems
SDWT - ✔✔a group responsible for an entire work process or segment that delivers a product
to an internal or external customer (self-directed work team)
grapevine - ✔✔an informal channel of communication, separate from management's formal,
official communication channels
