HFT 2220 CHAPTER 1 QUIZ WITH
COMPLETE SOLUTIONS
_____ is defined as the total skills, knowledge, and attributes of people in organizations
- Correct Answers -Human capital
The _____ in the number of applicants for jobs means that we can hire qualified people
for _____ money - Correct Answers -increase, less
The US governments states that the hospitality industry is comprised of - Correct
Answers -lodging, foodservice, and recreation businesses that serve individuals and
groups away from home
the service-profit chains shows the relationship from - Correct Answers -organizational
effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit
human resources in luxury properties decreases due to the numbers and varieties of
skills needed to meet customer expectations - Correct Answers -false
the basis of all the changes in human resource management is a concept called the
service-product chain - Correct Answers -false
the process of taking a tong term approach to HRM by identifying the requirements for
contributions of human resources in achieving major long-term business objectives is
called - Correct Answers -strategic human resource management
the hospitality industry consists of a combination of lodging, food, and recreation
services - Correct Answers -true
the type and amount of human resources is independent of the classification of
hospitality operation - Correct Answers -false
the movement of outsourcing into strategic human resource management continues
when high performing employees were viewed as a competitive advantage over the
competition - Correct Answers -false
COMPLETE SOLUTIONS
_____ is defined as the total skills, knowledge, and attributes of people in organizations
- Correct Answers -Human capital
The _____ in the number of applicants for jobs means that we can hire qualified people
for _____ money - Correct Answers -increase, less
The US governments states that the hospitality industry is comprised of - Correct
Answers -lodging, foodservice, and recreation businesses that serve individuals and
groups away from home
the service-profit chains shows the relationship from - Correct Answers -organizational
effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit
human resources in luxury properties decreases due to the numbers and varieties of
skills needed to meet customer expectations - Correct Answers -false
the basis of all the changes in human resource management is a concept called the
service-product chain - Correct Answers -false
the process of taking a tong term approach to HRM by identifying the requirements for
contributions of human resources in achieving major long-term business objectives is
called - Correct Answers -strategic human resource management
the hospitality industry consists of a combination of lodging, food, and recreation
services - Correct Answers -true
the type and amount of human resources is independent of the classification of
hospitality operation - Correct Answers -false
the movement of outsourcing into strategic human resource management continues
when high performing employees were viewed as a competitive advantage over the
competition - Correct Answers -false
