group - Answers Two or more people who interact with one another such that each person
influences and is influenced by each other person
2. teams - Answers An interdependent collection of at least two individuals who share a
common goal and share accountability for the team's as well as their own outcomes
3. Workgroups - Answers A formal group formed by an organization to do its work
4. command group - Answers A relatively permanent, formal group with functional reporting
relationships and is usually included in the organization chart
5. Affinity groups - Answers 5.Collections of employees from the same level in the organization
who meet on a regular basis to share information, capture emerging opportunities, and solve
problems
6. functional teams - Answers 6.A team whose members come from the same department or
function area
7. Cross-functional teams - Answers 7.A team whose members come from different
departments or functional areas
8. Problem-solving teams - Answers 8.Teams established to solve problems and make
improvements at work
9. Self-directed teams - Answers 9.Teams that set their own goals and pursue them in ways
decided by the team
10. Venture teams - Answers 10.Teams that operate semi-autonomously to create and develop
new products (product development teams), processes (process design teams), or businesses
(venture teams)
11. Virtual teams - Answers 11.Teams of geographically and/or organizationally dispersed
coworkers who communicate using the Internet and other information technologies
12. Global teams - Answers 12.Teams with members from different countries
13. informal groups - Answers 13.Is established by its members
14. Friendship groups - Answers 14.Is relatively permanent and informal and draws its benefits
from the social relationships among its members
15. Interest groups - Answers 15.Is relatively temporary and informal and is organized around a
common activity or interest of its members
16. Group composition - Answers 16.The degree of similarity or difference among group
, members on factors important to the group's work
17. Social loafing - Answers 17.The tendency of some members of groups to put forth less
effort in a group than they would when working alone
18. norm - Answers 18.A standard against which the appropriateness of a behavior is judged
19. Group cohesiveness - Answers 19.The extent to which a group is committed to staying
together
20. groupthink - Answers 20.Occurs when a group's overriding concern is a unanimous decision
rather than a critical analysis of alternatives
21. informal leader - Answers 21.A person who engages in leadership activities but whose right
to do so has not been formally recognized by the organization or group
22. mutual acceptance stage - Answers 22.Characterized by members' sharing information
about themselves and getting to know one another
23. communication and decision-making stage - Answers 23.Members discuss their feelings
more openly and agree on group goals and individual roles in the group
24. motivation and productivity stage - Answers 24.Members cooperate, help one another, and
work toward accomplishing tasks
25. control and organization stage - Answers 25.The group is mature; members work together
and are flexible, adaptive, and self-correcting
26. Process gain - Answers 26.Performance improvements that occur because people work
together rather than independently
27. Process loss - Answers 27.Performance decrements that occur when a team performs
worse than the individual members would have if they had worked alone
28. team efficacy - Answers 28.A team's shared belief that it can organize and execute the
behaviors necessary to reach its goals
29. trust - Answers 29.Confidence that other people will honor their commitments, especially
when it is difficult to monitor or observe the other people's behavior
30. Social facilitation - Answers 30.Happens when people are motivated to look good to others
and want to maintain a positive selfimage
31. Roles - Answers 31.Define the behaviors and tasks each team member is expected to
perform because of the position they hold
32. team contract - Answers 32.A written agreement among team members establishing ground