HCB 101 Study Guide Exam questions
and verified answers 2026 Questions and
Answers
What does the mnemonic ABCD stand for? - Correct answer-A- Assess B-Balance
Resources C- Communicate with Others D- Do and Debrief
What are the 3 colors of risk? - Correct answer-a. Green- Little chance of serious
error
b. Yellow- Higher chance of serious error
c. Red- Very high chance of serious error
What does the "swooshing arrow" indicate? - Correct answer-Return to good
situational awareness
Define Customer - Correct answer-Someone who buys goods or services from
businesses or a person who has a particular quality
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,What is a client? - Correct answer-Anyone for whom a service is requiring some
degree of confidentiality is provided
What is active listening? - Correct answer-Listening carefully to what they are
saying and ask questions to get to the root of their requests
What is verbal communication? - Correct answer-speaking in a good tone, volume,
and intensity will help to clearly convey your message.
What is non-verbal communication? - Correct answer-Facial expressions, physical
proximity, gestures, and voice tone are all part of the language, which as an impact
on your intereaction.
What are the stages of grief - Correct answer-a. Denial
b. Anger
c. Bargaining
d. Depression
e. Acceptance
What is denial? - Correct answer-The person cannot believe the diagnosis or
prognosis
What is bereavement? - Correct answer-State of having suffered loss by death
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, What is the definition of grief? - Correct answer-The emotional feeling of pain and
distress that a persons experiences as a reaction to loss
What is the morgue - Correct answer-A place where the bodies of the deceased
persons are kept until identified and claimed by relatives or release for burial.
What is mortality? - Correct answer-The number of deaths in a given time or place
What is a Terminal Illness? - Correct answer-An illness leading ultimately to death;
an unhealthy condition of the body
What are some key factors to show non-verbal communication - Correct answer-
Facial expressions, physical proximity, gestures and voice tone.
What is an example of effective active listening? - Correct answer-Repeat in your
own words your understanding of what was said, make eye contact with the
customer
When does the customer pass judgement? - Correct answer-In the first few seconds
of meeting you
What is a good example of miitary bearing and protocol? - Correct answer-Being
professional, overall physical appearance, use of professional titles and courtesies
and behavior
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and verified answers 2026 Questions and
Answers
What does the mnemonic ABCD stand for? - Correct answer-A- Assess B-Balance
Resources C- Communicate with Others D- Do and Debrief
What are the 3 colors of risk? - Correct answer-a. Green- Little chance of serious
error
b. Yellow- Higher chance of serious error
c. Red- Very high chance of serious error
What does the "swooshing arrow" indicate? - Correct answer-Return to good
situational awareness
Define Customer - Correct answer-Someone who buys goods or services from
businesses or a person who has a particular quality
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,What is a client? - Correct answer-Anyone for whom a service is requiring some
degree of confidentiality is provided
What is active listening? - Correct answer-Listening carefully to what they are
saying and ask questions to get to the root of their requests
What is verbal communication? - Correct answer-speaking in a good tone, volume,
and intensity will help to clearly convey your message.
What is non-verbal communication? - Correct answer-Facial expressions, physical
proximity, gestures, and voice tone are all part of the language, which as an impact
on your intereaction.
What are the stages of grief - Correct answer-a. Denial
b. Anger
c. Bargaining
d. Depression
e. Acceptance
What is denial? - Correct answer-The person cannot believe the diagnosis or
prognosis
What is bereavement? - Correct answer-State of having suffered loss by death
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, What is the definition of grief? - Correct answer-The emotional feeling of pain and
distress that a persons experiences as a reaction to loss
What is the morgue - Correct answer-A place where the bodies of the deceased
persons are kept until identified and claimed by relatives or release for burial.
What is mortality? - Correct answer-The number of deaths in a given time or place
What is a Terminal Illness? - Correct answer-An illness leading ultimately to death;
an unhealthy condition of the body
What are some key factors to show non-verbal communication - Correct answer-
Facial expressions, physical proximity, gestures and voice tone.
What is an example of effective active listening? - Correct answer-Repeat in your
own words your understanding of what was said, make eye contact with the
customer
When does the customer pass judgement? - Correct answer-In the first few seconds
of meeting you
What is a good example of miitary bearing and protocol? - Correct answer-Being
professional, overall physical appearance, use of professional titles and courtesies
and behavior
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
