OM 300 CHILCUTT EXAM 2 MULTIPLE
CHOICE/PPT DEFINITIONS EXCEL-BASED
PRACTICE AND KEY TERMS
C.
provide a statistical signal when assignable causes of variation are present. - correct
answers ✔✔The objective of a statistical process control (SPC) system is to
A.
assess customer expectations.
B.
eliminate natural variations.
C.
provide a statistical signal when assignable causes of variation are present.
D.
,provide a statistical signal when natural causes of variation are present.
B.
c-chart - correct answers ✔✔Which type of control chart should be used when it is
possible to have more than one mistake per item?
A.
R-chart
B.
c-chart
C.
p-chart
D.
x-bar
chart
D.
differentiation, low cost and response. - correct answers ✔✔Managing quality helps
build successful strategies of
A.
differentiation, low cost and service.
B.
differentiation, time and response.
C.
differentiation, time and service.
D.
differentiation, low cost and response.
A.
flow charts - correct answers ✔✔Of the following list of tools used at Arnold Palmer
Hospital, which one graphically describes a process or system?
A.
flow charts
B.
flip charts
C.
OM charts
D.
check sheets
B.
research and development - correct answers ✔✔Which of the following costs is NOT a
cost of quality?
A.
rework
B.
research and development
, C.
lost goodwill
D.
scrap
A.
kaizen - correct answers ✔✔Which of the following is the Japanese term used to
describe continuous improvement efforts?
A.
kaizen
B.
six sigma
C.
kanban
D.
poka-yoke
B.
It is only applicable in manufacturing - correct answers ✔✔Which of the following is
NOT true about Six Sigma?
A.
It was developed by Motorola in the 1980s
B.
It is only applicable in manufacturing
C.
It is a program designed to reduce defects to help lower costs
D.
It utilizes a five-step improvement model, DMAIC
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality. - correct answers ✔✔How does just-in-yime (JIT) relate to total quality
management (TQM)?
A.
JIT increases finished-goods-inventory levels to be able to respond quickly to
customers.
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
C.
JIT is not related to TQM.
D.
JIT systems encourage last-minute deliveries, which increases the probability of a late
delivery.
CHOICE/PPT DEFINITIONS EXCEL-BASED
PRACTICE AND KEY TERMS
C.
provide a statistical signal when assignable causes of variation are present. - correct
answers ✔✔The objective of a statistical process control (SPC) system is to
A.
assess customer expectations.
B.
eliminate natural variations.
C.
provide a statistical signal when assignable causes of variation are present.
D.
,provide a statistical signal when natural causes of variation are present.
B.
c-chart - correct answers ✔✔Which type of control chart should be used when it is
possible to have more than one mistake per item?
A.
R-chart
B.
c-chart
C.
p-chart
D.
x-bar
chart
D.
differentiation, low cost and response. - correct answers ✔✔Managing quality helps
build successful strategies of
A.
differentiation, low cost and service.
B.
differentiation, time and response.
C.
differentiation, time and service.
D.
differentiation, low cost and response.
A.
flow charts - correct answers ✔✔Of the following list of tools used at Arnold Palmer
Hospital, which one graphically describes a process or system?
A.
flow charts
B.
flip charts
C.
OM charts
D.
check sheets
B.
research and development - correct answers ✔✔Which of the following costs is NOT a
cost of quality?
A.
rework
B.
research and development
, C.
lost goodwill
D.
scrap
A.
kaizen - correct answers ✔✔Which of the following is the Japanese term used to
describe continuous improvement efforts?
A.
kaizen
B.
six sigma
C.
kanban
D.
poka-yoke
B.
It is only applicable in manufacturing - correct answers ✔✔Which of the following is
NOT true about Six Sigma?
A.
It was developed by Motorola in the 1980s
B.
It is only applicable in manufacturing
C.
It is a program designed to reduce defects to help lower costs
D.
It utilizes a five-step improvement model, DMAIC
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality. - correct answers ✔✔How does just-in-yime (JIT) relate to total quality
management (TQM)?
A.
JIT increases finished-goods-inventory levels to be able to respond quickly to
customers.
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
C.
JIT is not related to TQM.
D.
JIT systems encourage last-minute deliveries, which increases the probability of a late
delivery.
