Lean Six Sigma Black Belt Week 1
Effectiveness - Quality through inspection is - answer ineffective, symptom oriented,
we're not getting to the root cause
Eight forms of Waste – answer DOWNTIME (Defects, Overproduction, Waiting, Non-
Utilized Talent, Transportation, Inventory, Motion, Extra Processing)
Six Sigma focus - answer upstream in the process
Lean Six Sigma defined - answer process improvement methodology
Lean Six Sigma focuses on - answer the process and puts hooks on those parameters
Successful implementation of Six Sigma requires - answer strategy for implementation;
the tactics, the tools and techniques; and culture
Focusing Upstream - answerfocuses on those leading indicators that accumulate to that
lagging indicator (in this case, weight)
Six Sigma metrics - answer3.4 defects per million opportunities
Six Sigma is about - answermaking processes more effective
Lean is about - answermaking processes more efficient
Lean Six Sigma is a war on two fronts that involve - answerMaking processes more
effective
Making processes more efficient
One of the 8 forms of waste - answerDefects: mistakes, flaws, errors, defects, and
defectives
Two of the eight forms of waste - answerOverproduction: anytime something is provided
sooner than needed or in greater quantity than needed
Three of the eight forms of waste - answerWaiting: waiting for information, authorization,
calls to be returned, emails to be answered
Four of the eight forms of waste - answerNon-utilized talent: maybe someone
overqualified or underqualified has been hired, or maybe someone hasn't been to the
meetings who really should be there to get synergy going
, Five of the eight forms of waste - answerTransportation: anytime something is moved
without adding value to it
--
Adding value means changing the form or function that the customer is willing to pay for
--
Moving items doesn't change anything on that product or that service being provided
--
It may be necessary to move it, but being aware that it's waste allows you to increase
efficiency
Six of the eight forms of waste - answerInventory: could be electronic, could be physical
items moving through the value stream that require capital equipment to move them and
a place to put them, tying up real estate
Seven of the eight forms of waste - answerMotion: bending, searching, walking, looking,
etc.
Nothing's changing in process, nothing's changing the form or function
Eight form of waste - answerExtra processing: duplication of information, duplication of
effort without adding value
Six Sigma thinking reduces - answervariation and eliminates defects
Six Sigma focuses on the voice of - answerthe customer
Waste defined - answerwe are not spending our time and resources wisely
Efficency - answerWhen we make improvements in efficiency, we reduce waste. The
opposite is also true: The more waste we have in our system, the more inefficient we
are.
Variation occurs - answeranytime we have an expectation of something and the
outcome is something other than that expectation. So we have an expectation for how a
process is supposed to function and the length of time it's supposed to take. When we
have variation in that process, it creates variation in the outcome. Variation results are
not optimum
Standards - answerare given in terms of time required to complete that operation or to
perform that function
Value Add must meet this criteria - answerProcess object is physically changed
It has to be done right the first time; rework is never value added
Customer has to be willing to pay for it
Defects defined (DOWNTIME 8 forms of Waste) - answermistakes, flaws, errors,
defects, and defectives
Effectiveness - Quality through inspection is - answer ineffective, symptom oriented,
we're not getting to the root cause
Eight forms of Waste – answer DOWNTIME (Defects, Overproduction, Waiting, Non-
Utilized Talent, Transportation, Inventory, Motion, Extra Processing)
Six Sigma focus - answer upstream in the process
Lean Six Sigma defined - answer process improvement methodology
Lean Six Sigma focuses on - answer the process and puts hooks on those parameters
Successful implementation of Six Sigma requires - answer strategy for implementation;
the tactics, the tools and techniques; and culture
Focusing Upstream - answerfocuses on those leading indicators that accumulate to that
lagging indicator (in this case, weight)
Six Sigma metrics - answer3.4 defects per million opportunities
Six Sigma is about - answermaking processes more effective
Lean is about - answermaking processes more efficient
Lean Six Sigma is a war on two fronts that involve - answerMaking processes more
effective
Making processes more efficient
One of the 8 forms of waste - answerDefects: mistakes, flaws, errors, defects, and
defectives
Two of the eight forms of waste - answerOverproduction: anytime something is provided
sooner than needed or in greater quantity than needed
Three of the eight forms of waste - answerWaiting: waiting for information, authorization,
calls to be returned, emails to be answered
Four of the eight forms of waste - answerNon-utilized talent: maybe someone
overqualified or underqualified has been hired, or maybe someone hasn't been to the
meetings who really should be there to get synergy going
, Five of the eight forms of waste - answerTransportation: anytime something is moved
without adding value to it
--
Adding value means changing the form or function that the customer is willing to pay for
--
Moving items doesn't change anything on that product or that service being provided
--
It may be necessary to move it, but being aware that it's waste allows you to increase
efficiency
Six of the eight forms of waste - answerInventory: could be electronic, could be physical
items moving through the value stream that require capital equipment to move them and
a place to put them, tying up real estate
Seven of the eight forms of waste - answerMotion: bending, searching, walking, looking,
etc.
Nothing's changing in process, nothing's changing the form or function
Eight form of waste - answerExtra processing: duplication of information, duplication of
effort without adding value
Six Sigma thinking reduces - answervariation and eliminates defects
Six Sigma focuses on the voice of - answerthe customer
Waste defined - answerwe are not spending our time and resources wisely
Efficency - answerWhen we make improvements in efficiency, we reduce waste. The
opposite is also true: The more waste we have in our system, the more inefficient we
are.
Variation occurs - answeranytime we have an expectation of something and the
outcome is something other than that expectation. So we have an expectation for how a
process is supposed to function and the length of time it's supposed to take. When we
have variation in that process, it creates variation in the outcome. Variation results are
not optimum
Standards - answerare given in terms of time required to complete that operation or to
perform that function
Value Add must meet this criteria - answerProcess object is physically changed
It has to be done right the first time; rework is never value added
Customer has to be willing to pay for it
Defects defined (DOWNTIME 8 forms of Waste) - answermistakes, flaws, errors,
defects, and defectives
