Black Belt - Lean Six Sigma (MSI)
"Six Sigma" measures the capability of a process to perform defect-free work with a
failure rate of: - answer3.4 parts per million
The goal of Six Sigma is improved - answer Process performance and increased
customer satisfaction.
Reducing poor quality is accomplished by: - answer1) Understanding who your
customers are; 2) Understanding customer feedback, called the "Voice of the
Customer;" and 3) Prioritizing issues.
Six Sigma designates clear roles for people within the project using: - answer Colored
Belts
In statistics, ______________ is a measure that is used to quantify the amount of
variation or dispersion of a set of data values. – answer Sigma
Theory of Optimization - answer"The objective of an organization is the optimization of
the total system and not the optimization of individual subsystems."
(PDCA) Cycle stands for: - answerPlan - Do - Check - Act
By using ____________________________________, organizations can discover
internal problems that may or may not be apparent. - answerresearch and data
collection
y = f(x) - answerThe Six Sigma problem solving strategy equation.
The Six Sigma problem solving strategy all begins with a simple equation. - answery =
f(x)
For y = f(x), the Y represents: - answerThe desired outcome, result, or goal you want to
achieve.
Defining the __________________ includes what the customers' requirements are for
product and what their expectations are both positive and negative. - answerVoice of
the Customer(VOC)
How can you collect data to determine the needs of the customer and the Voice of the
Customer? - answerSurveys, interviews, in person, focus groups, email, or phone
"Six Sigma" measures the capability of a process to perform defect-free work with a
failure rate of: - answer3.4 parts per million
The goal of Six Sigma is improved - answer Process performance and increased
customer satisfaction.
Reducing poor quality is accomplished by: - answer1) Understanding who your
customers are; 2) Understanding customer feedback, called the "Voice of the
Customer;" and 3) Prioritizing issues.
Six Sigma designates clear roles for people within the project using: - answer Colored
Belts
In statistics, ______________ is a measure that is used to quantify the amount of
variation or dispersion of a set of data values. – answer Sigma
Theory of Optimization - answer"The objective of an organization is the optimization of
the total system and not the optimization of individual subsystems."
(PDCA) Cycle stands for: - answerPlan - Do - Check - Act
By using ____________________________________, organizations can discover
internal problems that may or may not be apparent. - answerresearch and data
collection
y = f(x) - answerThe Six Sigma problem solving strategy equation.
The Six Sigma problem solving strategy all begins with a simple equation. - answery =
f(x)
For y = f(x), the Y represents: - answerThe desired outcome, result, or goal you want to
achieve.
Defining the __________________ includes what the customers' requirements are for
product and what their expectations are both positive and negative. - answerVoice of
the Customer(VOC)
How can you collect data to determine the needs of the customer and the Voice of the
Customer? - answerSurveys, interviews, in person, focus groups, email, or phone
