CMN 003 Exam Questions and Answers Already Passed
Explain the elements of the communication model. - Answers Basic-Interaction who receives
message, feedback to the message,noise affects messageTransactional-more options can be
email,ftf. What is environment casual or formal, relationships with person and what culture are
we in.Sender-person who transmit the message,Feedback is nonverbal or verbal
What is communication apprehension? - Answers Associated with fear anxiety, being in
situation. Hinders how we communicate effectively.
How can we miscommunicate? - Answers Due to the sheer number of words available to
choose from, the opportunity for muddled communication is high, even when two people have
similarly sized vocabularies. The specific words known to each person, as well as the
understood meaning of each word, can vary significantly due to different environments, cultures,
and experiences.
Why is communication irreversible? Why is it unavoidable? - Answers We are always
communicating, facial expression, clothing's, posture.Irreversible because once it said, you can't
take it back
Describe communication goals. - Answers Influencing others, expressing affiliation, managing
relationships.
Describe culture and co-culture? - Answers Culture-learned set of beliefs values and normsCo
cultures is groups that have clear identity within the majority culture, race ethnicity social class
gender religion
Explain the different types of fundamental dimensions of cultural diversity. - Answers Low
context-everything is meant by the words we speak-feelings,thoughts,High context-relies more
heavily on nonverbal cues
Describe the various cultural differences that impact communication in international business. -
Answers Formaility-Some places not okay to use first nameGreetings are different,way we
dress,time Monocronic and Polycronic-Mono time is money,poly(polytime) time not as
important more laid backGender roles
How does language reflect, build and determine context? - Answers Slang,jargon can change the
context of the message. Can create wrong impressions and cant be understood by some
What is ambiguous language? - Answers Ambiguity, or fallacy of ambiguity, is a word, phrase, or
statement which contains more than one meaning. Ambiguous words or statements lead to
vagueness and confusion, and shape the basis for instances of unintentional humor.
Differentiate between connotative and denotative language. - Answers Connotation represents
the various social overtones, cultural implications, or emotional meanings associated with a −
, Denotation represents the explicit or referential meaning of a sign. Denotation refers to the
literal meaning of a word, the dictionary definition.'
Sapir-Whorf hypothesis. - Answers that the structure of a language determines a native
speaker's perception and categorization of experience.
abstraction ladder - Answers A range of more abstract to less abstract terms describing an
event or object
What are the barriers to listening effectively? - Answers Environmental-the environment your in
can distract youPhysiological-hearing deficiencies,brain ability to processPsychological-peoples
willingness to listen,other things in their mind,cell phones,Egocentrism-own thoughts are
betterEthnocentrism-accentsIgnorant-scared to ask for clarificatin
Describe the different listening styles. - Answers Relational-most concerned with emotionally
connecting with others.Analytical-concerned with attending to the full message before
judgment. Hear details and anaylzeTalk-oriented- getting the job doneCritical-evaluate the
message with purpose of accepting or rejecting them
What can we do to be effective listeners? - Answers Mindless listening- we react to messages
automatically and routinely without mental investmentListen to understand-no judgment,its
difficult to understand if you judge firstTalk and interrupt less- encourage the other person to
talkAsk questions-sincere questions that requests for info.paraphrase -restating speakers ideas
in own wordsNonverbal cues-tell you more than the words
What are the stages of the listening process as described by your text? Be able to discern the
details/differences of the stages. - Answers The listening process involves five stages:
receiving, understanding, evaluating, remembering, and responding.
Describe paraphrasing and clarifying statements - Answers Paraphrasing is clarifying what the
person said but questions get new information.
Describe the different listening types - Answers Informational Listening (Listening to Learn)
Critical Listening (Listening to Evaluate and Analyse) Therapeutic or Empathetic Listening
(Listening to Understand Feeling and Emotion)
Egocentrism - Answers the inability to see the world through anyone else's eyes
ethnocentrism - Answers evaluation of other cultures according to preconceptions originating in
the standards and customs of one's own culture.
Which one of these statements is not true about the nature of communication as discussed in
lecture. Communication is: - Answers Intermittent
The transactional model of communication builds on the basic model of communication in that
the transactional model considers additional contexts that the basic model does not take into
Explain the elements of the communication model. - Answers Basic-Interaction who receives
message, feedback to the message,noise affects messageTransactional-more options can be
email,ftf. What is environment casual or formal, relationships with person and what culture are
we in.Sender-person who transmit the message,Feedback is nonverbal or verbal
What is communication apprehension? - Answers Associated with fear anxiety, being in
situation. Hinders how we communicate effectively.
How can we miscommunicate? - Answers Due to the sheer number of words available to
choose from, the opportunity for muddled communication is high, even when two people have
similarly sized vocabularies. The specific words known to each person, as well as the
understood meaning of each word, can vary significantly due to different environments, cultures,
and experiences.
Why is communication irreversible? Why is it unavoidable? - Answers We are always
communicating, facial expression, clothing's, posture.Irreversible because once it said, you can't
take it back
Describe communication goals. - Answers Influencing others, expressing affiliation, managing
relationships.
Describe culture and co-culture? - Answers Culture-learned set of beliefs values and normsCo
cultures is groups that have clear identity within the majority culture, race ethnicity social class
gender religion
Explain the different types of fundamental dimensions of cultural diversity. - Answers Low
context-everything is meant by the words we speak-feelings,thoughts,High context-relies more
heavily on nonverbal cues
Describe the various cultural differences that impact communication in international business. -
Answers Formaility-Some places not okay to use first nameGreetings are different,way we
dress,time Monocronic and Polycronic-Mono time is money,poly(polytime) time not as
important more laid backGender roles
How does language reflect, build and determine context? - Answers Slang,jargon can change the
context of the message. Can create wrong impressions and cant be understood by some
What is ambiguous language? - Answers Ambiguity, or fallacy of ambiguity, is a word, phrase, or
statement which contains more than one meaning. Ambiguous words or statements lead to
vagueness and confusion, and shape the basis for instances of unintentional humor.
Differentiate between connotative and denotative language. - Answers Connotation represents
the various social overtones, cultural implications, or emotional meanings associated with a −
, Denotation represents the explicit or referential meaning of a sign. Denotation refers to the
literal meaning of a word, the dictionary definition.'
Sapir-Whorf hypothesis. - Answers that the structure of a language determines a native
speaker's perception and categorization of experience.
abstraction ladder - Answers A range of more abstract to less abstract terms describing an
event or object
What are the barriers to listening effectively? - Answers Environmental-the environment your in
can distract youPhysiological-hearing deficiencies,brain ability to processPsychological-peoples
willingness to listen,other things in their mind,cell phones,Egocentrism-own thoughts are
betterEthnocentrism-accentsIgnorant-scared to ask for clarificatin
Describe the different listening styles. - Answers Relational-most concerned with emotionally
connecting with others.Analytical-concerned with attending to the full message before
judgment. Hear details and anaylzeTalk-oriented- getting the job doneCritical-evaluate the
message with purpose of accepting or rejecting them
What can we do to be effective listeners? - Answers Mindless listening- we react to messages
automatically and routinely without mental investmentListen to understand-no judgment,its
difficult to understand if you judge firstTalk and interrupt less- encourage the other person to
talkAsk questions-sincere questions that requests for info.paraphrase -restating speakers ideas
in own wordsNonverbal cues-tell you more than the words
What are the stages of the listening process as described by your text? Be able to discern the
details/differences of the stages. - Answers The listening process involves five stages:
receiving, understanding, evaluating, remembering, and responding.
Describe paraphrasing and clarifying statements - Answers Paraphrasing is clarifying what the
person said but questions get new information.
Describe the different listening types - Answers Informational Listening (Listening to Learn)
Critical Listening (Listening to Evaluate and Analyse) Therapeutic or Empathetic Listening
(Listening to Understand Feeling and Emotion)
Egocentrism - Answers the inability to see the world through anyone else's eyes
ethnocentrism - Answers evaluation of other cultures according to preconceptions originating in
the standards and customs of one's own culture.
Which one of these statements is not true about the nature of communication as discussed in
lecture. Communication is: - Answers Intermittent
The transactional model of communication builds on the basic model of communication in that
the transactional model considers additional contexts that the basic model does not take into
