TICO Travel Exam Questions and
Answers2025\2026 UPDATE
What is the maximum penalty for a corporation that commits an offense under the
Travel Industry Act, 2002? answer -$250,000
Which of the following must register under the Travel Industry Act, 2002? answer -a
travel agency in North Bay
"Sales in Ontario" refers to answer -the amount paid to or through a travel agent or
travel wholesaler for services sold in Ontario during a given period of time
When registrants provide a security deposit, how many annual financial statements
must they file before being eligible to have the security deposit returned? answer -
two consecutive annual financial statements
ABC agency has been in business for six months. The advertising bill must be paid.
Can ABC take money from the company trust account to pay the bill? answer -no,
because only the general account can be used for operating expenses
A consumer is dissatisfied with a vacation tour package purchased from a travel
agent at ABC Travel in Ontario. Who should the consumer approach first to make a
complaint? answer -ABC Travel
Which of the following statements is NOT TRUE, when it comes to describing TICO's
role in attempting to resolve disputes between consumers and registrants?
a. TICO has the authority to impose a settlement in a dispute.
b. TICO will hear complaints between a consumer and an unregistered travel agent.
c. TICO staff will review the complaint against the requirements of the Act and
Regulation to determine if the registrant met their obligations.
d. A complainant must fill out a complaint form and include information and
supporting documents. answer -a. TICO has the authority to impose a settlement in
a dispute.
Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff answer -b. a
registrant wishes to dispute a Notice of Proposal to Revoke Registration
If a person refuses to comply with the Travel Industry Act, 2002, or Ontario
Regulation 26/05, TICO can take a number of actions to correct the situation. Which
of the following would TICO NOT be able to do? answer -conduct a surprise raid on
the person's home between 10:00 p.m. and 2:00 a.m.
, Individuals convicted of an offence may face answer -both a fine of up to $50,000
and imprisonment for a term of up to two years less a day
Restitution refers to answer -compensation
The phrase "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the answer -mission statement of TICO
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
answer -Ontario provincial government
TICO works with which three groups to carry out its mandate? answer -the travel
industry, the provincial government, consumers
The best description of Ontario's Travel Industry Act, 2002 is that it answer -sets
down the rules under which travel retailers and travel wholesalers must operate in
Ontario
TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When the
man sees his name in the newspaper, he threatens to take legal action against TICO
for violating his privacy. He will lose the case because answer -Ontario Regulation
26/05 provides that TICO's Registrar must make these details available to the public
Who is the Statutory Director appointed by? answer -the TICO Board of Directors
Before counselling or advising a client, a travel agent must answer -inform the client
of any counselling fee charged
In the Travel Industry Act, 2002, the term "representation" refers to answer -
presentations of any type, including oral, print, and electronic
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking answer -that some days can be cloudy, even in a sun
destination
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
answer -the Regulation states that consumers must know the exact cost of all the
travel services provided
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is
upset by the non-stop noise outside her room as the hotel starts construction of a
new swimming pool. Who is to blame for this consumer's dissatisfaction? answer -
the travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
Answers2025\2026 UPDATE
What is the maximum penalty for a corporation that commits an offense under the
Travel Industry Act, 2002? answer -$250,000
Which of the following must register under the Travel Industry Act, 2002? answer -a
travel agency in North Bay
"Sales in Ontario" refers to answer -the amount paid to or through a travel agent or
travel wholesaler for services sold in Ontario during a given period of time
When registrants provide a security deposit, how many annual financial statements
must they file before being eligible to have the security deposit returned? answer -
two consecutive annual financial statements
ABC agency has been in business for six months. The advertising bill must be paid.
Can ABC take money from the company trust account to pay the bill? answer -no,
because only the general account can be used for operating expenses
A consumer is dissatisfied with a vacation tour package purchased from a travel
agent at ABC Travel in Ontario. Who should the consumer approach first to make a
complaint? answer -ABC Travel
Which of the following statements is NOT TRUE, when it comes to describing TICO's
role in attempting to resolve disputes between consumers and registrants?
a. TICO has the authority to impose a settlement in a dispute.
b. TICO will hear complaints between a consumer and an unregistered travel agent.
c. TICO staff will review the complaint against the requirements of the Act and
Regulation to determine if the registrant met their obligations.
d. A complainant must fill out a complaint form and include information and
supporting documents. answer -a. TICO has the authority to impose a settlement in
a dispute.
Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff answer -b. a
registrant wishes to dispute a Notice of Proposal to Revoke Registration
If a person refuses to comply with the Travel Industry Act, 2002, or Ontario
Regulation 26/05, TICO can take a number of actions to correct the situation. Which
of the following would TICO NOT be able to do? answer -conduct a surprise raid on
the person's home between 10:00 p.m. and 2:00 a.m.
, Individuals convicted of an offence may face answer -both a fine of up to $50,000
and imprisonment for a term of up to two years less a day
Restitution refers to answer -compensation
The phrase "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the answer -mission statement of TICO
The administration of the Travel Industry Act, 2002 was delegated to TICO by the
answer -Ontario provincial government
TICO works with which three groups to carry out its mandate? answer -the travel
industry, the provincial government, consumers
The best description of Ontario's Travel Industry Act, 2002 is that it answer -sets
down the rules under which travel retailers and travel wholesalers must operate in
Ontario
TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When the
man sees his name in the newspaper, he threatens to take legal action against TICO
for violating his privacy. He will lose the case because answer -Ontario Regulation
26/05 provides that TICO's Registrar must make these details available to the public
Who is the Statutory Director appointed by? answer -the TICO Board of Directors
Before counselling or advising a client, a travel agent must answer -inform the client
of any counselling fee charged
In the Travel Industry Act, 2002, the term "representation" refers to answer -
presentations of any type, including oral, print, and electronic
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a
client before booking answer -that some days can be cloudy, even in a sun
destination
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up." TICO would not consider this acceptable because
answer -the Regulation states that consumers must know the exact cost of all the
travel services provided
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the consumer
who wants a quiet location for her holiday. When she arrives at the hotel, she is
upset by the non-stop noise outside her room as the hotel starts construction of a
new swimming pool. Who is to blame for this consumer's dissatisfaction? answer -
the travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
