OMGT FINAL EXAM DR. ELLIS QUESTIONS & ANSWERS
1. Objective of a supply chain: to achieve sustainable competitive advantage in the market by providing
value to the customer
2. flexibility: reconfiguring systems rapidly to manage change
3. supply chain has three parts, what are they?: sourcing, operations, logistics
4. Who developed the value chain model?: Micheal porter
5. what are the benefits of a flexible supply chain?: protection against threats, ability to adapt
quickly, process simplification
6. business process: structured set of avtivities designed to produce a specific output
7. business process management steps: design, execute, optimize, monitor
8. benefits of using business process management: increase
productivity improve process consistency
reduce waste
9. formula for productivity: output/input
10. benchmarking: the process of measuring products, services, and processes against those of organizations
known to be leaders in one or more aspects of their operations
11. made to stock: otters little to no customization
12. made to order: products are greatly customized
13. assemble to order: hybrid between MTS and MTO.
-inventory concentrated in work in process inventory
-take common components and put it together, just assemble it
14. total quality management TQM: management philosophy characterized by customer driven quality
that permeates the entire organization
15. Best known for his contribution to his 14 points of management: W. Edwards
Deming
1/6
, 16. TQM components of customer driven quality defines 2 main types of cus-
tomers: internal and external
17. Garvins 5 approaches to defining quality:
transcendent product based
user based
manufacturin
g based
value based
2/6
1. Objective of a supply chain: to achieve sustainable competitive advantage in the market by providing
value to the customer
2. flexibility: reconfiguring systems rapidly to manage change
3. supply chain has three parts, what are they?: sourcing, operations, logistics
4. Who developed the value chain model?: Micheal porter
5. what are the benefits of a flexible supply chain?: protection against threats, ability to adapt
quickly, process simplification
6. business process: structured set of avtivities designed to produce a specific output
7. business process management steps: design, execute, optimize, monitor
8. benefits of using business process management: increase
productivity improve process consistency
reduce waste
9. formula for productivity: output/input
10. benchmarking: the process of measuring products, services, and processes against those of organizations
known to be leaders in one or more aspects of their operations
11. made to stock: otters little to no customization
12. made to order: products are greatly customized
13. assemble to order: hybrid between MTS and MTO.
-inventory concentrated in work in process inventory
-take common components and put it together, just assemble it
14. total quality management TQM: management philosophy characterized by customer driven quality
that permeates the entire organization
15. Best known for his contribution to his 14 points of management: W. Edwards
Deming
1/6
, 16. TQM components of customer driven quality defines 2 main types of cus-
tomers: internal and external
17. Garvins 5 approaches to defining quality:
transcendent product based
user based
manufacturin
g based
value based
2/6
