OMGT EXAM MULTIPLE CHOICE
7) Highly automated batch processes that can reduce the cost of making similar groups
of products are:
A) functional layouts.
B) flexible manufacturing systems.
C) make-to-stock.
D) adjacent processes. - Answer -B) flexible manufacturing systems.
8) The time between completions of successive units on a production line is called:
A) cycle time.
B) takt time.
C) elapsed time.
D) work time. - Answer -A) cycle time.
9) An advantage of a production line process is:
A) the volume of output needed to justify the investment.
B) the degree of flexibility of the process.
C) the per unit cost of items produced on the line.
D) the range of output typically produced on such a process. - Answer -C) the per unit
cost of items produced on the line.
10) Which of these manufacturing processes is most likely dictated by the physical
characteristics of the product being produced?
A) continuous flow
B) job shop
C) batch
D) production line - Answer -A) continuous flow
1) Structural elements of a business include:
A policies.
B people.
C decision rules.
D computer systems. - Answer -D computer systems.
2) ________ is an example of an infrastructural element.
A) A building
B) An organizational structure
C) Office equipment
D) A fleet of delivery trucks - Answer -B) An organizational structure
11) Assemble-to-order occurs upstream from:
A) finishing.
B) design.
C) material sourcing.
,D) fabrication. - Answer -A) finishing.
12) The greater the emphasis on intangible activities, the more management's attention
will be directed to:
A) buildings and property.
B) training employees.
C) truck fleets.
D) material costs. - Answer -B) training employees.
13) The point where the customer interfaces directly with the service organization is:
A) the back room.
B) onstage.
C) the floor.
D) the front room. - Answer -D) the front room.
14) A legal service in a corporate acquisition probably scores:
A) high on customization and high on intangible activities.
B) low on customization and high on physical activities.
C) high on customer contact and low on intangible activities.
D) low on customer contact and low on intangible activities. - Answer -A) high on
customization and high on intangible activities.
2) A sporting apparel manufacturer that produces t-shirts to commemorate significant
athletic achievements for proud students and alumni probably uses:
A) a fixed position layout.
B) batch manufacturing.
C) a continuous flow process.
D) a production line. - Answer -B) batch manufacturing.
3) The Devon Tower graces the Oklahoma City skyline and is officially the tallest
building in the state. The manufacturing process used to produce this jewel is most
probably:
A) a batch manufacturing process.
B) a hybrid process.
C) a job shop.
D) a fixed-position layout. - Answer -D) a fixed-position layout.
18) Which of the following statements regarding the supply chain is TRUE?
A) A second-tier supplier is downstream from a first-tier supplier.
B) A first-tier supplier is upstream from a second-tier supplier.
C) A customer is upstream from a first-tier supplier.
D) A first-tier supplier is downstream from a second-tier supplier. - Answer -D) A first-
tier supplier is downstream from a second-tier supplier.
, 27) Efforts to improve cooperation among firms in the supply chain can be characterized
as:
A) globalization.
B) domestic focus.
C) relationship management.
D) electronic commerce. - Answer -C) relationship management.
Which department is least likely to interact with the purchasing function?
A) engineering
B) finance
C) human resources
D) operations - Answer -C) human resources
32) Which of the following is NOT a trend in operations management?
A) increased use of electronic commerce
B) increased globalization
C) decreased delivery times
D) decreased customization - Answer -D) decreased customization
Planning numbers needed for effective decision making are typically developed by:
A) forecasting.
B) capacity planning.
C) inventory management.
D) process selection. - Answer -A) forecasting.
12) The ability to produce a wide range of products or service is:
A) mix flexibility.
B) changeover flexibility.
C) volume flexibility.
D) run flexibility. - Answer -A) mix flexibility.
21) The majority of the total operating budget for most organizations is:
A) engineering costs.
B) advertising costs.
C) supply chain costs.
D) equipment maintenance costs. - Answer -C) supply chain costs.
22) A set of logically related tasks or activities performed to achieve a defined business
outcome is a:
A) process.
B) primary process.
C) support process.
D) development process. - Answer -A) process.
23) A set of tasks or activities that addresses the main value-added activities of an
organization is a:
7) Highly automated batch processes that can reduce the cost of making similar groups
of products are:
A) functional layouts.
B) flexible manufacturing systems.
C) make-to-stock.
D) adjacent processes. - Answer -B) flexible manufacturing systems.
8) The time between completions of successive units on a production line is called:
A) cycle time.
B) takt time.
C) elapsed time.
D) work time. - Answer -A) cycle time.
9) An advantage of a production line process is:
A) the volume of output needed to justify the investment.
B) the degree of flexibility of the process.
C) the per unit cost of items produced on the line.
D) the range of output typically produced on such a process. - Answer -C) the per unit
cost of items produced on the line.
10) Which of these manufacturing processes is most likely dictated by the physical
characteristics of the product being produced?
A) continuous flow
B) job shop
C) batch
D) production line - Answer -A) continuous flow
1) Structural elements of a business include:
A policies.
B people.
C decision rules.
D computer systems. - Answer -D computer systems.
2) ________ is an example of an infrastructural element.
A) A building
B) An organizational structure
C) Office equipment
D) A fleet of delivery trucks - Answer -B) An organizational structure
11) Assemble-to-order occurs upstream from:
A) finishing.
B) design.
C) material sourcing.
,D) fabrication. - Answer -A) finishing.
12) The greater the emphasis on intangible activities, the more management's attention
will be directed to:
A) buildings and property.
B) training employees.
C) truck fleets.
D) material costs. - Answer -B) training employees.
13) The point where the customer interfaces directly with the service organization is:
A) the back room.
B) onstage.
C) the floor.
D) the front room. - Answer -D) the front room.
14) A legal service in a corporate acquisition probably scores:
A) high on customization and high on intangible activities.
B) low on customization and high on physical activities.
C) high on customer contact and low on intangible activities.
D) low on customer contact and low on intangible activities. - Answer -A) high on
customization and high on intangible activities.
2) A sporting apparel manufacturer that produces t-shirts to commemorate significant
athletic achievements for proud students and alumni probably uses:
A) a fixed position layout.
B) batch manufacturing.
C) a continuous flow process.
D) a production line. - Answer -B) batch manufacturing.
3) The Devon Tower graces the Oklahoma City skyline and is officially the tallest
building in the state. The manufacturing process used to produce this jewel is most
probably:
A) a batch manufacturing process.
B) a hybrid process.
C) a job shop.
D) a fixed-position layout. - Answer -D) a fixed-position layout.
18) Which of the following statements regarding the supply chain is TRUE?
A) A second-tier supplier is downstream from a first-tier supplier.
B) A first-tier supplier is upstream from a second-tier supplier.
C) A customer is upstream from a first-tier supplier.
D) A first-tier supplier is downstream from a second-tier supplier. - Answer -D) A first-
tier supplier is downstream from a second-tier supplier.
, 27) Efforts to improve cooperation among firms in the supply chain can be characterized
as:
A) globalization.
B) domestic focus.
C) relationship management.
D) electronic commerce. - Answer -C) relationship management.
Which department is least likely to interact with the purchasing function?
A) engineering
B) finance
C) human resources
D) operations - Answer -C) human resources
32) Which of the following is NOT a trend in operations management?
A) increased use of electronic commerce
B) increased globalization
C) decreased delivery times
D) decreased customization - Answer -D) decreased customization
Planning numbers needed for effective decision making are typically developed by:
A) forecasting.
B) capacity planning.
C) inventory management.
D) process selection. - Answer -A) forecasting.
12) The ability to produce a wide range of products or service is:
A) mix flexibility.
B) changeover flexibility.
C) volume flexibility.
D) run flexibility. - Answer -A) mix flexibility.
21) The majority of the total operating budget for most organizations is:
A) engineering costs.
B) advertising costs.
C) supply chain costs.
D) equipment maintenance costs. - Answer -C) supply chain costs.
22) A set of logically related tasks or activities performed to achieve a defined business
outcome is a:
A) process.
B) primary process.
C) support process.
D) development process. - Answer -A) process.
23) A set of tasks or activities that addresses the main value-added activities of an
organization is a:
