SFDC: Admin 201 Part III UPDATED
ACTUAL Questions and CORRECT
Answers
Can setting an object to Private make records visible to record owners and those above them in
the Role Hierarchy? - CORRECT ANSWER Setting an object to Private makes those
records visible only to record owners and those above them in the Role Hierarchy
If you change a field from a field type of multi-select picklist to picklist, will existing data not be
potentially lost? - CORRECT ANSWER If you change a field from a field type of multi-
select picklist to picklist, existing data be potentially lost.
A user reports they are no longer able to see a field on an Account record that they used to be
able to see. What things should you check to troubleshoot why this field has disappeared for the
user? - CORRECT ANSWER If a user reports they are no longer able to see a field on an
Account record that they used to be able to see, then the admin should check
the Field Level Security of the field to see if it is hidden for the user's profile
the Page Layout Assignment for the Profile the user belongs to and determine if the assignment
has changed
The VP of Sales has requested that you implement a Configure Price Quote solution that has
been developed by a third-party vendor. This solution can be installed in your own SalesForce
organization. Where would you go to install this application? - CORRECT ANSWER To
install the third-party vendor application, go to AppExchange
Your Salesforce organization's Login Hours are set from 7am to 7pm. A user logs in at 6:57pm
and is viewing a record when the clock passes 7pm. Which of the following scenarios happens
once a logged in user is outside of the specified Login Hours for an organization? - CORRECT
ANSWER Once 7pm happens, the user can continue to view the page they are currently
on, but if they navigate away from the page, they will be logged out
, What SalesForce feature is used to send an email notification automatically for opportunities
with large amounts? - CORRECT ANSWER A Big Deal Alert is used to send an email
notification automatically for opportunities with large amounts
The Director of IT has asked that you set all SalesForce System Administrators to where their
SalesForce passwords never expire. All of these users currently have the Standard Profile of
System Administrator. What would you need to do to fulfill this request? - CORRECT
ANSWER Set the password to never expire in the standard System Administrator profile,
under the Password Policies section of the profile
In Activity Management, what is the SalesForce feature that allows users to request meetings
with customers, and lets customers select when they can meet, before organizers confirm
meeting times? - CORRECT ANSWER Cloud Scheduler allows users to request meetings
with customers, and lets customers select when they can meet, before organizers confirm
meeting times
The Chief of Marketing Officer needs to see the daily response rate for campaigns, and wants to
track this historically, in order to monitor trends over time. What analytics feature in SalesForce
would you use to satisfy this request? - CORRECT ANSWER A Reporting Snapshot of an
analytics feature to track and monitor trends over time
The Director of Client Services has asked you to update a Quarterly Revenue Report, so that the
report contains additional columns of information. From the report, what would you click in
order to make the requested changes to the Quarterly Report? - CORRECT
ANSWER Customer can make the requested changes to update a Quarterly Revenue
Report to add extra columns
The Support Manager has requested that all cases that are not updated by a Support rep within 6
hours of creation should be re-assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in SalesForce to fulfill this request? - CORRECT
ANSWER The Escalation Rule is a support solution to assign ownership to Tier 2
Executive Support requests
What do you create in SalesForce to establish a many-to-many relationship between two objects?
- CORRECT ANSWER Junction Objects establish a many-to-many relationship between
two objects
ACTUAL Questions and CORRECT
Answers
Can setting an object to Private make records visible to record owners and those above them in
the Role Hierarchy? - CORRECT ANSWER Setting an object to Private makes those
records visible only to record owners and those above them in the Role Hierarchy
If you change a field from a field type of multi-select picklist to picklist, will existing data not be
potentially lost? - CORRECT ANSWER If you change a field from a field type of multi-
select picklist to picklist, existing data be potentially lost.
A user reports they are no longer able to see a field on an Account record that they used to be
able to see. What things should you check to troubleshoot why this field has disappeared for the
user? - CORRECT ANSWER If a user reports they are no longer able to see a field on an
Account record that they used to be able to see, then the admin should check
the Field Level Security of the field to see if it is hidden for the user's profile
the Page Layout Assignment for the Profile the user belongs to and determine if the assignment
has changed
The VP of Sales has requested that you implement a Configure Price Quote solution that has
been developed by a third-party vendor. This solution can be installed in your own SalesForce
organization. Where would you go to install this application? - CORRECT ANSWER To
install the third-party vendor application, go to AppExchange
Your Salesforce organization's Login Hours are set from 7am to 7pm. A user logs in at 6:57pm
and is viewing a record when the clock passes 7pm. Which of the following scenarios happens
once a logged in user is outside of the specified Login Hours for an organization? - CORRECT
ANSWER Once 7pm happens, the user can continue to view the page they are currently
on, but if they navigate away from the page, they will be logged out
, What SalesForce feature is used to send an email notification automatically for opportunities
with large amounts? - CORRECT ANSWER A Big Deal Alert is used to send an email
notification automatically for opportunities with large amounts
The Director of IT has asked that you set all SalesForce System Administrators to where their
SalesForce passwords never expire. All of these users currently have the Standard Profile of
System Administrator. What would you need to do to fulfill this request? - CORRECT
ANSWER Set the password to never expire in the standard System Administrator profile,
under the Password Policies section of the profile
In Activity Management, what is the SalesForce feature that allows users to request meetings
with customers, and lets customers select when they can meet, before organizers confirm
meeting times? - CORRECT ANSWER Cloud Scheduler allows users to request meetings
with customers, and lets customers select when they can meet, before organizers confirm
meeting times
The Chief of Marketing Officer needs to see the daily response rate for campaigns, and wants to
track this historically, in order to monitor trends over time. What analytics feature in SalesForce
would you use to satisfy this request? - CORRECT ANSWER A Reporting Snapshot of an
analytics feature to track and monitor trends over time
The Director of Client Services has asked you to update a Quarterly Revenue Report, so that the
report contains additional columns of information. From the report, what would you click in
order to make the requested changes to the Quarterly Report? - CORRECT
ANSWER Customer can make the requested changes to update a Quarterly Revenue
Report to add extra columns
The Support Manager has requested that all cases that are not updated by a Support rep within 6
hours of creation should be re-assigned ownership to the Tier 2 Executive Support Queue. Which
support solution should be utilized in SalesForce to fulfill this request? - CORRECT
ANSWER The Escalation Rule is a support solution to assign ownership to Tier 2
Executive Support requests
What do you create in SalesForce to establish a many-to-many relationship between two objects?
- CORRECT ANSWER Junction Objects establish a many-to-many relationship between
two objects
