SFDC ADMIN 201 SU-17 Preparation
UPDATED ACTUAL Questions and
CORRECT Answers
Which data can be highlighted in a report using conditional highlighting?
a) Grand Totals
b) Summarized Totals
c) Date fields
d) Grouped by Field Names
e) Summary Formulas - CORRECT ANSWER a,b,d
2) What CANNOT be highlighted on a report using conditional highlighting?
f) Summarized fields in the summary rows
g) Custom summary formulas
h) Fields on individual records in the detail rows
i) Grand totals - CORRECT ANSWER h
3) Which Circumstance will prevent a system Administrator from deleting a custom field.
a) The field is used in a workflow field update
b) The field is used in a report
c) The field is used in a page layout
d) The field is part of a field dependency - CORRECT ANSWER a
4) Sales management at universal containers needs to display the information listed below
on each account record.
o Amount of all closed won opportunities
o Amount of all open opportunities
e) Cross object formula fields
,f) Calculated columns in the related list
g) Roll up summary fields
h) Workflow rules with field updates - CORRECT ANSWER g
5) What is a capability of Salesforce Knowledge?
j) Knowledge automatically creates a solution for each new article.
k) Knowledge uses data categories and roles to make article visible to specific users
l) Knowledge only allows a single article type across all data categories.
m) Knowledge allows an organization to share articles with partner portal users. - CORRECT
ANSWER k,m
6) What item appears in a user's my unresolved items after synchronization using Salesforce
for outlook.
a) Notes not associated to a record.
b) Emails not associated to a record
c) Contacts not associated to an account.
d) Cases not associated to a contact. - CORRECT ANSWER b,c
7) Which statement about sharing rules is true?
a) Sharing rules open up access to records
b) Sharing rules are required in public read/write organizations
c) Sharing rules grant delete access to records
d) Sharing rules grant record access to roles and public groups. - CORRECT ANSWER a,d
8) The administrator at universal containers will create a custom field to track a specific Tier
2 support user on a case record.
What data type should be used when creating this custom field?
a) Hierarchical relationship
,b) Lookup filter
c) Lookup relationship
d) Formula - CORRECT ANSWER c
9) What features allows a user to group campaigns within a specific marketing program or
initiative?
a) Campaign members
b) Campaign influence
c) Campaign lists
d) Campaign hierarchy. - CORRECT ANSWER d
10) Universal container wants to create a custom object to capture account survey data.
Users must able to select an account from the survey record. Users also need the ability to
view related surveys on the account record.
a) Create a lookup relationship field on the account object.
b) Add the account related list to the survey page layout
c) Create a lookup relationship field on the survey object
d) Add the survey related list to the account page layout. - CORRECT ANSWER c,d
11) When can a validation rule be used to prevent invalid data?
a) When records are deleted by a user
b) When records are imported
c) When records are edited by a user
d) When records are updated by a workflow rule
e) When records are submitted using web-to-lead. - CORRECT ANSWER b,c,d
12) What is affected by changing the default locale setting for an organization?
f) Time Zone
, g) Currency
h) Language
i) Date fields - CORRECT ANSWER i
13.) Where can be conditional highlighting be used?
Choose 2 answers
j) Enhanced list views
k) Matrix Reports
l) Summary reports
m) Tabular reports - CORRECT ANSWER k,l
14.) When converting a lead, how can an administrator capture custom lead data on the
converted contact?
n) Map custom lead fields to custom contact fields.
o) Use the lead conversion wizard to select the fields.
p) Use the data loader to move the custom lead data.
q) Map custom lead fields to standard contact fields. - CORRECT ANSWER n
15.) Criteria-based sharing rules can be created for which objects?
Choose 3 answers
r) Opportunities
s) Contacts
t) Accounts
u) Users
v) Campaign Members - CORRECT ANSWER r,s,t
16.) What will occur when a system administrator creates a dynamic dashboard?
w) The dashboard components resize based on the device used to view the dashboard.
UPDATED ACTUAL Questions and
CORRECT Answers
Which data can be highlighted in a report using conditional highlighting?
a) Grand Totals
b) Summarized Totals
c) Date fields
d) Grouped by Field Names
e) Summary Formulas - CORRECT ANSWER a,b,d
2) What CANNOT be highlighted on a report using conditional highlighting?
f) Summarized fields in the summary rows
g) Custom summary formulas
h) Fields on individual records in the detail rows
i) Grand totals - CORRECT ANSWER h
3) Which Circumstance will prevent a system Administrator from deleting a custom field.
a) The field is used in a workflow field update
b) The field is used in a report
c) The field is used in a page layout
d) The field is part of a field dependency - CORRECT ANSWER a
4) Sales management at universal containers needs to display the information listed below
on each account record.
o Amount of all closed won opportunities
o Amount of all open opportunities
e) Cross object formula fields
,f) Calculated columns in the related list
g) Roll up summary fields
h) Workflow rules with field updates - CORRECT ANSWER g
5) What is a capability of Salesforce Knowledge?
j) Knowledge automatically creates a solution for each new article.
k) Knowledge uses data categories and roles to make article visible to specific users
l) Knowledge only allows a single article type across all data categories.
m) Knowledge allows an organization to share articles with partner portal users. - CORRECT
ANSWER k,m
6) What item appears in a user's my unresolved items after synchronization using Salesforce
for outlook.
a) Notes not associated to a record.
b) Emails not associated to a record
c) Contacts not associated to an account.
d) Cases not associated to a contact. - CORRECT ANSWER b,c
7) Which statement about sharing rules is true?
a) Sharing rules open up access to records
b) Sharing rules are required in public read/write organizations
c) Sharing rules grant delete access to records
d) Sharing rules grant record access to roles and public groups. - CORRECT ANSWER a,d
8) The administrator at universal containers will create a custom field to track a specific Tier
2 support user on a case record.
What data type should be used when creating this custom field?
a) Hierarchical relationship
,b) Lookup filter
c) Lookup relationship
d) Formula - CORRECT ANSWER c
9) What features allows a user to group campaigns within a specific marketing program or
initiative?
a) Campaign members
b) Campaign influence
c) Campaign lists
d) Campaign hierarchy. - CORRECT ANSWER d
10) Universal container wants to create a custom object to capture account survey data.
Users must able to select an account from the survey record. Users also need the ability to
view related surveys on the account record.
a) Create a lookup relationship field on the account object.
b) Add the account related list to the survey page layout
c) Create a lookup relationship field on the survey object
d) Add the survey related list to the account page layout. - CORRECT ANSWER c,d
11) When can a validation rule be used to prevent invalid data?
a) When records are deleted by a user
b) When records are imported
c) When records are edited by a user
d) When records are updated by a workflow rule
e) When records are submitted using web-to-lead. - CORRECT ANSWER b,c,d
12) What is affected by changing the default locale setting for an organization?
f) Time Zone
, g) Currency
h) Language
i) Date fields - CORRECT ANSWER i
13.) Where can be conditional highlighting be used?
Choose 2 answers
j) Enhanced list views
k) Matrix Reports
l) Summary reports
m) Tabular reports - CORRECT ANSWER k,l
14.) When converting a lead, how can an administrator capture custom lead data on the
converted contact?
n) Map custom lead fields to custom contact fields.
o) Use the lead conversion wizard to select the fields.
p) Use the data loader to move the custom lead data.
q) Map custom lead fields to standard contact fields. - CORRECT ANSWER n
15.) Criteria-based sharing rules can be created for which objects?
Choose 3 answers
r) Opportunities
s) Contacts
t) Accounts
u) Users
v) Campaign Members - CORRECT ANSWER r,s,t
16.) What will occur when a system administrator creates a dynamic dashboard?
w) The dashboard components resize based on the device used to view the dashboard.
