SFDC Admin Exam UPDATED ACTUAL
Questions and CORRECT Answers
Which two Administrator Certification exam objectives are weighted at 10%? - CORRECT
ANSWER Data Management & Analytics - Reports and Dashboards
Which two Administrator Certification exam objectives are weighted at 13%? - CORRECT
ANSWER Security and Access & Service and Support Applications
Solar components and system supplier, Ursa Major Solar wants to ensure that the info on their
Company Information Page is up to date. Which set of info can the administrator specify on the
Company Info page? - CORRECT ANSWER Organization Name, Default Time Zone,
Default Language
Ursa Major wants to ensure that all their locale settings are up to date. The admin is going
through the process of making the updates. Which two sets of parameters are configured using
Locale settings? - CORRECT ANSWER Time and Number Display Format & First/Last
Name and Date Format
The VP of sales has changed the naming convention for opportunities to make it more uniform
across the company. The sales manager wants to update multiple opp names for his sales team
using the list view in SF. Which two interface settings should be used to allow users with all
required profile permissions to edit records in list views? - CORRECT ANSWER Enable
Inline Editing & Enable Enhanced Lists
Salesforce users at Ursa Major Solar complain that global search returns too many records.
Which two configs should an admin perform to help users manage search results? - CORRECT
ANSWER Specify the Search Filter Fields for the object's search layout & reduct the
number of records displayed for each object in the Search Results page
List View - CORRECT ANSWER A list of records that meet specific filter criteria
,The Org Setup section makes up what percentage of the Administrator Certification exam? -
CORRECT ANSWER 3%
Which key topics are covered in the Org Setup section of the Administrator Certification exam? -
CORRECT ANSWER UI Features, Company Information, Locale Settings
A new hire at Ursa Major Solar has joined the customer service team to interact with customers
and handle cases. The user needs access to the Service Console to manage cases and customer
info. What should an admin do to assign the Service Cloud user license to a new user? -
CORRECT ANSWER Enable Service Cloud User on the user record detail page
Ursa Major Solar is growing internationally. An admin received details of a new hire in Tokyo
who requires access to SF. What two requirements should the admin consider when creating a
new user in prod? - CORRECT ANSWER Usernames must be unique across all
production SF orgs & usernames must be in the form for an email address
A new employee is trying to login to SF but is getting an error message. What should the admin
do first to troubleshoot login error message? - CORRECT ANSWER Check the user's
login history related list on the user record
The admin is notified that one of Ursa Major Solar's employees is going to leave for a few
weeks. Ursa Major Solar does not want employees to log in while on leave. What should the
admin do to prevent this temporarily? - CORRECT ANSWER Freeze the user's account
The admin is asked to deactivate the SF user account for an employee who recently left the
company. When a user account is deactivated, what happens to the associate license? -
CORRECT ANSWER The license becomes available for reassignment
What are two reasons a user cannot be deactivated? - CORRECT ANSWER The user is
the recipient of workflow email alerts & the user is a customer community admin
, User License - CORRECT ANSWER A user license determines the baseline of features
that the user can access. Every user must have exactly one user license. You assign user
permissions and optionally one or more permission sets
Permission Set - CORRECT ANSWER A permission set is a collection of setting and
permissions that give users access to various tools and functions. The settings and permissions in
permission sets are also found in profiles, but permission sets extend users' functional access
without changing profiles
Profile - CORRECT ANSWER Profiles define how users access objects and data, and
what they can do within the application. When you create users, you assign a profile to each one
The User Setup section makes up what percentage of the Administrator Certification exam? -
CORRECT ANSWER 7%
Which key topics are covered in the User Setup section of the Administrator Certification exam?
- CORRECT ANSWER Manage licenses; resolve locked accounts; activate, freeze, and
deactivate users; and reset passwords
The VP of Sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end. Which standard object stores info about sales deals? - CORRECT
ANSWER Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer. Which two standard objects are related to
the account records? - CORRECT ANSWER Cases and Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much info as possible
from the campaign in SF. What three objects have relations with a Campaign? - CORRECT
ANSWER Contact, Opportunity and Lead
Questions and CORRECT Answers
Which two Administrator Certification exam objectives are weighted at 10%? - CORRECT
ANSWER Data Management & Analytics - Reports and Dashboards
Which two Administrator Certification exam objectives are weighted at 13%? - CORRECT
ANSWER Security and Access & Service and Support Applications
Solar components and system supplier, Ursa Major Solar wants to ensure that the info on their
Company Information Page is up to date. Which set of info can the administrator specify on the
Company Info page? - CORRECT ANSWER Organization Name, Default Time Zone,
Default Language
Ursa Major wants to ensure that all their locale settings are up to date. The admin is going
through the process of making the updates. Which two sets of parameters are configured using
Locale settings? - CORRECT ANSWER Time and Number Display Format & First/Last
Name and Date Format
The VP of sales has changed the naming convention for opportunities to make it more uniform
across the company. The sales manager wants to update multiple opp names for his sales team
using the list view in SF. Which two interface settings should be used to allow users with all
required profile permissions to edit records in list views? - CORRECT ANSWER Enable
Inline Editing & Enable Enhanced Lists
Salesforce users at Ursa Major Solar complain that global search returns too many records.
Which two configs should an admin perform to help users manage search results? - CORRECT
ANSWER Specify the Search Filter Fields for the object's search layout & reduct the
number of records displayed for each object in the Search Results page
List View - CORRECT ANSWER A list of records that meet specific filter criteria
,The Org Setup section makes up what percentage of the Administrator Certification exam? -
CORRECT ANSWER 3%
Which key topics are covered in the Org Setup section of the Administrator Certification exam? -
CORRECT ANSWER UI Features, Company Information, Locale Settings
A new hire at Ursa Major Solar has joined the customer service team to interact with customers
and handle cases. The user needs access to the Service Console to manage cases and customer
info. What should an admin do to assign the Service Cloud user license to a new user? -
CORRECT ANSWER Enable Service Cloud User on the user record detail page
Ursa Major Solar is growing internationally. An admin received details of a new hire in Tokyo
who requires access to SF. What two requirements should the admin consider when creating a
new user in prod? - CORRECT ANSWER Usernames must be unique across all
production SF orgs & usernames must be in the form for an email address
A new employee is trying to login to SF but is getting an error message. What should the admin
do first to troubleshoot login error message? - CORRECT ANSWER Check the user's
login history related list on the user record
The admin is notified that one of Ursa Major Solar's employees is going to leave for a few
weeks. Ursa Major Solar does not want employees to log in while on leave. What should the
admin do to prevent this temporarily? - CORRECT ANSWER Freeze the user's account
The admin is asked to deactivate the SF user account for an employee who recently left the
company. When a user account is deactivated, what happens to the associate license? -
CORRECT ANSWER The license becomes available for reassignment
What are two reasons a user cannot be deactivated? - CORRECT ANSWER The user is
the recipient of workflow email alerts & the user is a customer community admin
, User License - CORRECT ANSWER A user license determines the baseline of features
that the user can access. Every user must have exactly one user license. You assign user
permissions and optionally one or more permission sets
Permission Set - CORRECT ANSWER A permission set is a collection of setting and
permissions that give users access to various tools and functions. The settings and permissions in
permission sets are also found in profiles, but permission sets extend users' functional access
without changing profiles
Profile - CORRECT ANSWER Profiles define how users access objects and data, and
what they can do within the application. When you create users, you assign a profile to each one
The User Setup section makes up what percentage of the Administrator Certification exam? -
CORRECT ANSWER 7%
Which key topics are covered in the User Setup section of the Administrator Certification exam?
- CORRECT ANSWER Manage licenses; resolve locked accounts; activate, freeze, and
deactivate users; and reset passwords
The VP of Sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end. Which standard object stores info about sales deals? - CORRECT
ANSWER Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer. Which two standard objects are related to
the account records? - CORRECT ANSWER Cases and Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much info as possible
from the campaign in SF. What three objects have relations with a Campaign? - CORRECT
ANSWER Contact, Opportunity and Lead
