SFDC ADMIN CERT UPDATED ACTUAL
Questions and CORRECT Answers
Which functionality is available when solution categories are enabled? (Choose 2)
a) Ability to create solution category custom reports to find uncategorized solutions
b) Ability to control the visibility of specific solutions in the customer and self service portals
c) Ability to control the visibility of specific solutions in the Solutions and Cases tabs
d) Ability to automatically assign a solution to all sub categories below the parent category -
CORRECT ANSWER a, b
Which is available when creating list views? (Choose 2)
a) List views can be filtered by record ownership
b) List views can be filtered by record owner profile
c) List views can be filtered using AND, OR and NOT filters
d) List views can be filtered by tags - CORRECT ANSWER a,c
When are validation rules applied when using Salesforce for Outlook?
a) Every time a record is updated
b) Every time a record is saved
c) Every time a user views a record
d) Every time data is synchronized with the server - CORRECT ANSWER d
,Universal Containers uses a private sharing model for opportunities. The sales team wants sales
engineers to be involved in specific opportunities to help sales representatives close deals faster.
How can an administrator meet this request?
a) Add Chatter groups to opportunities
b) Add sales engineers to account teams
c) Enable Chatter Feed Tracking on opportunities
d) Add sales engineers to opportunity teams - CORRECT ANSWER d
A marketing user has received a file of leads to import into Salesforce. What tool can be used to
avoid duplicate lead records?
a) Merge leads function
b) Validation rules
c) Import wizard
d) Data loader - CORRECT ANSWER c
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user
logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application
should the user expect?
a) The user will be logged out and any unsaved work in progress will be saved
b) The user will be able to continue working, but will be unable to start any new sessions
c) The user will be able to continue working and start new sessions
d) The user will be logged out and any unsaved work in progress will be lost - CORRECT
ANSWER d
, The marketing team at Universal Containers use a web-to-lead form to capture leads from its
website and a lead assignment rule to assign the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even when they do not meet the
assignment criteria?
a) Specify a default lead owner
b) Create an escalation rule to route unassigned leads
c) Specify a default lead creator
d) Create a validation rule to route unassigned leads - CORRECT ANSWER a
What determines whether a user can create a new record using a specific record type?
a) Profile
b) Page Layout
c) Field Level Security
d) Sharing - CORRECT ANSWER a
Universal Containers set the organization-wide defaults for cases to private. When a case is
escalated, case ownership changes to a Tier 2 support agent. How can a system administrator
give the sales operations team read/write access to all escalated cases?
a) Create a criteria-based sharing rule.
b) Create a case assignment rule.
c) Create a case escalation rule
d) Create an ownership-based sharing rule - CORRECT ANSWER d
What should an administrator consider when configuring workflow rules?(Choose 2)
a) Rule actions can take place immediately or on a specific date
b) Rules must be deactivated before using an import wizard
Questions and CORRECT Answers
Which functionality is available when solution categories are enabled? (Choose 2)
a) Ability to create solution category custom reports to find uncategorized solutions
b) Ability to control the visibility of specific solutions in the customer and self service portals
c) Ability to control the visibility of specific solutions in the Solutions and Cases tabs
d) Ability to automatically assign a solution to all sub categories below the parent category -
CORRECT ANSWER a, b
Which is available when creating list views? (Choose 2)
a) List views can be filtered by record ownership
b) List views can be filtered by record owner profile
c) List views can be filtered using AND, OR and NOT filters
d) List views can be filtered by tags - CORRECT ANSWER a,c
When are validation rules applied when using Salesforce for Outlook?
a) Every time a record is updated
b) Every time a record is saved
c) Every time a user views a record
d) Every time data is synchronized with the server - CORRECT ANSWER d
,Universal Containers uses a private sharing model for opportunities. The sales team wants sales
engineers to be involved in specific opportunities to help sales representatives close deals faster.
How can an administrator meet this request?
a) Add Chatter groups to opportunities
b) Add sales engineers to account teams
c) Enable Chatter Feed Tracking on opportunities
d) Add sales engineers to opportunity teams - CORRECT ANSWER d
A marketing user has received a file of leads to import into Salesforce. What tool can be used to
avoid duplicate lead records?
a) Merge leads function
b) Validation rules
c) Import wizard
d) Data loader - CORRECT ANSWER c
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. The user
logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application
should the user expect?
a) The user will be logged out and any unsaved work in progress will be saved
b) The user will be able to continue working, but will be unable to start any new sessions
c) The user will be able to continue working and start new sessions
d) The user will be logged out and any unsaved work in progress will be lost - CORRECT
ANSWER d
, The marketing team at Universal Containers use a web-to-lead form to capture leads from its
website and a lead assignment rule to assign the leads to the appropriate sales representatives.
How can a system administrator ensure that all leads are handled even when they do not meet the
assignment criteria?
a) Specify a default lead owner
b) Create an escalation rule to route unassigned leads
c) Specify a default lead creator
d) Create a validation rule to route unassigned leads - CORRECT ANSWER a
What determines whether a user can create a new record using a specific record type?
a) Profile
b) Page Layout
c) Field Level Security
d) Sharing - CORRECT ANSWER a
Universal Containers set the organization-wide defaults for cases to private. When a case is
escalated, case ownership changes to a Tier 2 support agent. How can a system administrator
give the sales operations team read/write access to all escalated cases?
a) Create a criteria-based sharing rule.
b) Create a case assignment rule.
c) Create a case escalation rule
d) Create an ownership-based sharing rule - CORRECT ANSWER d
What should an administrator consider when configuring workflow rules?(Choose 2)
a) Rule actions can take place immediately or on a specific date
b) Rules must be deactivated before using an import wizard
