1|Page
WGU C954 - Information Technology
Management (Practice Assessment)
Comprehensive Q&A For Certification
Success
Back office-correct-answer-A company starts using a customer relationship
management(CRM) system and discovers that it has data mining components that
collect information about the company's current customers' buying patterns.
Which department should be using this information?
Reporting-correct-answer-A manager asks a team member to identify the top ve
customers by total dollars spent on the company's services in the past calendar
year. Which phase of the customer relationship management(CRM) system does
this represent?
Breadth, systems thinking, courage-correct-answer-Which attributes should IT
professionals display to be effective leaders, according to Kim Stevenson, former
chief information officer (CIO) of Intel?
,2|Page
Risk management, business acumen, decision making, new technology navigation-
correct-answer-Which four personal attributes should an effective IT leader
possess, according to CBRE's Mandy Edwards?
Quality, specialization, working as a team, hatch the egg, marketing your value-
correct-answer-Which ve pillars for effective leadership in information technology
were outlined by Herman De Prins, chief information officer (CIO) of UCB
Worldwide?
Secure air cover-correct-answer-The chief information officer (CIO) of Paypal
developed several key management principles to keep IT projects on track. Which
principle required sitting every executive down and briefing them on the scope of
the work and deadlines prior to the team embarking on a project?
Hatch the egg-correct-answer-What is one of the five pillars that need to be
included in every employee review, according to De Prins of
UCB Worldwide?
Downsizing, outsourcing, and layoffs will continue as organizations restructure.-
correct-answer-How do global growth trends in information industries impact IT
leaders?
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Time as one of the most precious commodities-correct-answer-Which trend will
have the greatest impact on future business, according to the World Future
Society?
Sniffing-correct-answer-Which cybersecurity attack monitors data traveling over a
network, including passwords and sensitive information?
Single-factor-correct-answer-Which security approach requires a username and
password?
Disaster recovery-correct-answer-What is a detailed plan for recovering
information or a system in the event of a catastrophic event?
Online transaction processing-correct-answer-An organization wants to enhance
daily operational decision making through the use of an operational support
system. Which tool should be used to capture event information needed for
processing newly updated information?
WGU C954 - Information Technology
Management (Practice Assessment)
Comprehensive Q&A For Certification
Success
Back office-correct-answer-A company starts using a customer relationship
management(CRM) system and discovers that it has data mining components that
collect information about the company's current customers' buying patterns.
Which department should be using this information?
Reporting-correct-answer-A manager asks a team member to identify the top ve
customers by total dollars spent on the company's services in the past calendar
year. Which phase of the customer relationship management(CRM) system does
this represent?
Breadth, systems thinking, courage-correct-answer-Which attributes should IT
professionals display to be effective leaders, according to Kim Stevenson, former
chief information officer (CIO) of Intel?
,2|Page
Risk management, business acumen, decision making, new technology navigation-
correct-answer-Which four personal attributes should an effective IT leader
possess, according to CBRE's Mandy Edwards?
Quality, specialization, working as a team, hatch the egg, marketing your value-
correct-answer-Which ve pillars for effective leadership in information technology
were outlined by Herman De Prins, chief information officer (CIO) of UCB
Worldwide?
Secure air cover-correct-answer-The chief information officer (CIO) of Paypal
developed several key management principles to keep IT projects on track. Which
principle required sitting every executive down and briefing them on the scope of
the work and deadlines prior to the team embarking on a project?
Hatch the egg-correct-answer-What is one of the five pillars that need to be
included in every employee review, according to De Prins of
UCB Worldwide?
Downsizing, outsourcing, and layoffs will continue as organizations restructure.-
correct-answer-How do global growth trends in information industries impact IT
leaders?
, 3|Page
Time as one of the most precious commodities-correct-answer-Which trend will
have the greatest impact on future business, according to the World Future
Society?
Sniffing-correct-answer-Which cybersecurity attack monitors data traveling over a
network, including passwords and sensitive information?
Single-factor-correct-answer-Which security approach requires a username and
password?
Disaster recovery-correct-answer-What is a detailed plan for recovering
information or a system in the event of a catastrophic event?
Online transaction processing-correct-answer-An organization wants to enhance
daily operational decision making through the use of an operational support
system. Which tool should be used to capture event information needed for
processing newly updated information?
