lOMoAR cPSD| 16857960
, lOMoAR cPSD| 16857960
APRIL - 2025
MNO3703
Total Quality Management
Duration: 15 APRIL 2025 -30 APRIL 2025
100 marks
This assessment consists of 24 pages including 2 blank pages for additional writing.
Instructions:
FORMAT OF THE ASSESSMENT 2
Section B: Compulsory short questions and
Examination paper Section A: Compulsory (MCQ) essay Questions
Section A [10] Question 1 [10] Question 2 [30]
Section B [90] Question 3 [30]
Question 4 [30]
Total marks for paper: [100] Total for section A: [10] Total for section B: 3 x 30 = [60]
INSTRUCTIONS/INFORMATION
This is a fill-in Assessment. Write or type all your answers on the paper in the spaces provided.
Additional blank pages are provided at the end of this Assessment, in case you need more space for your answers.
This Asessment consists of Section A: 10 compulsory multiple choice questions. You must answer all these questions.
Question 2 is three essay-type questions, you must answer all (3) questions.
Take note of the mark allocation for each question and the duration of the paper. Plan your time accordingly.
Read each question very carefully. Make sure that your answer reflects what has been asked from the question. Please
ensure that you fill in and submit the Declaration of Honesty section. This is compulsory.
Be careful not to spend too much time looking for answers in your books. Instead you must utilise your books just to
reference and apply the information to your case scenarios to successfully achieve the appropriate answers to the
questions.
Please ensure that you upload your completed paper within the time frame given to you. If you exceed the timeframe, the
system will automatically lock you out and you will not be able to upload your paper successfully.
Before you start writing your assessment, you must first complete the Declaration below.
[TURN OVER]
, lOMoAR cPSD| 16857960
Declaration:
Please complete the required information below before you
continue writing your paper.
Student name and surname:
……………………………………………………………………
…………………………………
Student number: ………………………………
Student declaration:
I, ………………………………….. declare that the complete
examination paper is my own work and I did not receive assistance
from a colleague or any other person.
Student signature:
……………………………………………………..
, lOMoAR cPSD| 16857960
SECTION A (Compulsory)
All candidates must answer this section. For each sub-question, five possible answers
(options) are given. Select only one option and write down the corresponding number in
the space provided.
Question 1
[10]
1.1 Quality may be built into a product or service at any stage. What are the
two distinct but interrelated aspects of quality that are necessary to
examine?
a) Quality of design and quality of conformance to design.
b) Cost of quality or quality of specifications.
c) Quality of service and quality of the organisation’s requirements.
d) Quality of supplier requirements and of customer behavior.
e) Quality of materials and the cost of quality.
1.1:
1.2 What is the main driver of the Malcolm Baldridge National Quality
Framework in guiding the pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides
the sustained pursuit of quality and performance objectives.
b) Operations focus challenges current practices and processes.
c) Customer focus improves the competitiveness, effectiveness, and
flexibility of a whole organisation.
d) Results it creates improved goals and practices for the organisation.
e) Work force focus it compares business practices with those of world-class
organisations.
, lOMoAR cPSD| 16857960
APRIL - 2025
MNO3703
Total Quality Management
Duration: 15 APRIL 2025 -30 APRIL 2025
100 marks
This assessment consists of 24 pages including 2 blank pages for additional writing.
Instructions:
FORMAT OF THE ASSESSMENT 2
Section B: Compulsory short questions and
Examination paper Section A: Compulsory (MCQ) essay Questions
Section A [10] Question 1 [10] Question 2 [30]
Section B [90] Question 3 [30]
Question 4 [30]
Total marks for paper: [100] Total for section A: [10] Total for section B: 3 x 30 = [60]
INSTRUCTIONS/INFORMATION
This is a fill-in Assessment. Write or type all your answers on the paper in the spaces provided.
Additional blank pages are provided at the end of this Assessment, in case you need more space for your answers.
This Asessment consists of Section A: 10 compulsory multiple choice questions. You must answer all these questions.
Question 2 is three essay-type questions, you must answer all (3) questions.
Take note of the mark allocation for each question and the duration of the paper. Plan your time accordingly.
Read each question very carefully. Make sure that your answer reflects what has been asked from the question. Please
ensure that you fill in and submit the Declaration of Honesty section. This is compulsory.
Be careful not to spend too much time looking for answers in your books. Instead you must utilise your books just to
reference and apply the information to your case scenarios to successfully achieve the appropriate answers to the
questions.
Please ensure that you upload your completed paper within the time frame given to you. If you exceed the timeframe, the
system will automatically lock you out and you will not be able to upload your paper successfully.
Before you start writing your assessment, you must first complete the Declaration below.
[TURN OVER]
, lOMoAR cPSD| 16857960
Declaration:
Please complete the required information below before you
continue writing your paper.
Student name and surname:
……………………………………………………………………
…………………………………
Student number: ………………………………
Student declaration:
I, ………………………………….. declare that the complete
examination paper is my own work and I did not receive assistance
from a colleague or any other person.
Student signature:
……………………………………………………..
, lOMoAR cPSD| 16857960
SECTION A (Compulsory)
All candidates must answer this section. For each sub-question, five possible answers
(options) are given. Select only one option and write down the corresponding number in
the space provided.
Question 1
[10]
1.1 Quality may be built into a product or service at any stage. What are the
two distinct but interrelated aspects of quality that are necessary to
examine?
a) Quality of design and quality of conformance to design.
b) Cost of quality or quality of specifications.
c) Quality of service and quality of the organisation’s requirements.
d) Quality of supplier requirements and of customer behavior.
e) Quality of materials and the cost of quality.
1.1:
1.2 What is the main driver of the Malcolm Baldridge National Quality
Framework in guiding the pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides
the sustained pursuit of quality and performance objectives.
b) Operations focus challenges current practices and processes.
c) Customer focus improves the competitiveness, effectiveness, and
flexibility of a whole organisation.
d) Results it creates improved goals and practices for the organisation.
e) Work force focus it compares business practices with those of world-class
organisations.
