WGU D336 Business of IT exam questions
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with answers |\
What is considered to be a result for a stakeholder enabled by
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one or more outputs, according to ITIL?
|\ |\ |\ |\ |\ |\
Outcomes
Which concept includes the management of the customer's
|\ |\ |\ |\ |\ |\ |\ |\
resources for a service? |\ |\ |\
Service consumption |\
A person who authorizes the budget for service consumption
|\ |\ |\ |\ |\ |\ |\ |\
Sponsor
The assurance that a product or service will meet agreed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
requirements
Warranty
,The management of services to meet the needs of customers
|\ |\ |\ |\ |\ |\ |\ |\ |\
Service management |\
Fit for purpose, the functionality offered by a product or service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to meet a particular need
|\ |\ |\ |\
Utility
A means of delivering value to customers by facilitating
|\ |\ |\ |\ |\ |\ |\ |\ |\
outcomes customers want to achieve |\ |\ |\ |\
Service
An individual who uses a service on a day-to-day basis
|\ |\ |\ |\ |\ |\ |\ |\ |\
User
A person who defines the requirements for a service and takes
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
responsibility for the outcomes of service consumption |\ |\ |\ |\ |\ |\
Customer
What does the concept of warranty refer to in IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
,The assurance that a service will meet agreed-upon reliability,
|\ |\ |\ |\ |\ |\ |\ |\ |\
availability, and maintainability requirements
|\ |\ |\
What does the concept of utility refer to in the context of IT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
service management?
|\
The functionality offered by a product or service to meet a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
particular need |\
The expenditure incurred to produce and deliver a service
|\ |\ |\ |\ |\ |\ |\ |\
Cost
An entity that enables people to work together, structured to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
meet objectives
|\
Organization
The perceived benefits, usefulness, and importance of something
|\ |\ |\ |\ |\ |\ |\
Value
, The effect of uncertainty on objectives
|\ |\ |\ |\ |\
Risk
The result desired by a stakeholder from service consumption
|\ |\ |\ |\ |\ |\ |\ |\
The tangible or intangible deliverable of an activity
|\ |\ |\ |\ |\ |\ |\
Output
What is a service relationship in the context of IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
A joint activity between a service provider and a service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
consumer to co-create value through service provision and
|\ |\ |\ |\ |\ |\ |\ |\
consumption
What is a service offering in the context of IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
The details of a service's features, costs, and benefits designed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to meet the specific needs of service consumers
|\ |\ |\ |\ |\ |\ |\
|\ |\ |\ |\ |\ |\ |\
with answers |\
What is considered to be a result for a stakeholder enabled by
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
one or more outputs, according to ITIL?
|\ |\ |\ |\ |\ |\
Outcomes
Which concept includes the management of the customer's
|\ |\ |\ |\ |\ |\ |\ |\
resources for a service? |\ |\ |\
Service consumption |\
A person who authorizes the budget for service consumption
|\ |\ |\ |\ |\ |\ |\ |\
Sponsor
The assurance that a product or service will meet agreed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
requirements
Warranty
,The management of services to meet the needs of customers
|\ |\ |\ |\ |\ |\ |\ |\ |\
Service management |\
Fit for purpose, the functionality offered by a product or service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to meet a particular need
|\ |\ |\ |\
Utility
A means of delivering value to customers by facilitating
|\ |\ |\ |\ |\ |\ |\ |\ |\
outcomes customers want to achieve |\ |\ |\ |\
Service
An individual who uses a service on a day-to-day basis
|\ |\ |\ |\ |\ |\ |\ |\ |\
User
A person who defines the requirements for a service and takes
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
responsibility for the outcomes of service consumption |\ |\ |\ |\ |\ |\
Customer
What does the concept of warranty refer to in IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
,The assurance that a service will meet agreed-upon reliability,
|\ |\ |\ |\ |\ |\ |\ |\ |\
availability, and maintainability requirements
|\ |\ |\
What does the concept of utility refer to in the context of IT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
service management?
|\
The functionality offered by a product or service to meet a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
particular need |\
The expenditure incurred to produce and deliver a service
|\ |\ |\ |\ |\ |\ |\ |\
Cost
An entity that enables people to work together, structured to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
meet objectives
|\
Organization
The perceived benefits, usefulness, and importance of something
|\ |\ |\ |\ |\ |\ |\
Value
, The effect of uncertainty on objectives
|\ |\ |\ |\ |\
Risk
The result desired by a stakeholder from service consumption
|\ |\ |\ |\ |\ |\ |\ |\
The tangible or intangible deliverable of an activity
|\ |\ |\ |\ |\ |\ |\
Output
What is a service relationship in the context of IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
A joint activity between a service provider and a service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
consumer to co-create value through service provision and
|\ |\ |\ |\ |\ |\ |\ |\
consumption
What is a service offering in the context of IT service
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
management?
The details of a service's features, costs, and benefits designed
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
to meet the specific needs of service consumers
|\ |\ |\ |\ |\ |\ |\
