WGU C954 Information Technology Management
Objective Assessment Final Actual Exam (2025/2026)
Graded A+
Q1.
A multinational firm is implementing an enterprise-wide IT governance framework. Which of
the following best aligns IT decision-making with corporate objectives while ensuring
compliance and accountability?
A. ITIL Service Lifecycle
B. COBIT Governance Model
C. Agile Development Framework
D. DevOps Continuous Delivery Pipeline
Correct Answer: B. COBIT Governance
Model
Q2.
A CIO wants to evaluate IT project proposals based on risk-adjusted return on investment.
Which capital budgeting technique should be applied?
A. Payback Period
B. Net Present Value (NPV)
C. Internal Rate of Return (IRR)
D. Real Options Valuation Correct
Answer: D. Real Options Valuation
Q3.
During a vendor contract negotiation, which clause is most critical for ensuring data
protection compliance under global privacy laws such as GDPR?
A. Termination-for-convenience clause
B. Service Level Agreement (SLA) uptime guarantees
C. Data Processing Addendum (DPA)
D. Arbitration jurisdiction clause
Correct Answer: C. Data Processing Addendum (DPA)
Q4.
,An IT manager is evaluating whether to continue hosting services on-premises or migrate to
cloud infrastructure. Which financial analysis method best compares total costs over time?
A. Zero-based budgeting
B. Benchmarking analysis
C. Total Cost of Ownership (TCO)
D. Variance analysis
Correct Answer: C. Total Cost of Ownership (TCO)
Q5.
Which of the following strategic IT alignment models emphasizes supporting business strategy
through IT investments rather than IT dictating direction?
A. Technology Push Model
B. Business-IT Strategic Alignment Model
C. Resource-Based View (RBV) of IT
D. Balanced Scorecard IT Perspective
Correct Answer: B. Business-IT Strategic Alignment Model
Q6.
A hospital IT department is adopting electronic health record (EHR) systems. Which IT
management consideration is most critical for regulatory compliance?
A. Network latency performance
B. HIPAA security and privacy controls
C. System modular scalability
D. Database query optimization
Correct Answer: B. HIPAA security and privacy controls
Q7.
Which project management methodology is best suited for a large ERP deployment requiring
phased implementation, strict scope control, and heavy documentation?
A. Agile Scrum
B. Waterfall Methodology
C. Kanban Framework
D. Lean Six Sigma
Correct Answer: B. Waterfall Methodology
,Q8.
An IT manager wants to justify a new cybersecurity initiative. Which type of cost-benefit
analysis is most persuasive to executives?
A. Tangible ROI from reduced software licensing
B. Avoided loss through reduced breach probability
C. Decreased help desk ticket resolution time
D. Faster employee onboarding
Correct Answer: B. Avoided loss through reduced breach probability
Q9.
A company applies IT portfolio management to balance risk, cost, and innovation. Which
project category is considered high risk but high return?
A. Infrastructure maintenance
B. Transformational projects
C. Compliance initiatives
D. Enhancement projects
Correct Answer: B. Transformational projects
Q10.
Which IT performance measurement framework explicitly balances financial results, customer
satisfaction, internal processes, and innovation capacity?
A. Key Risk Indicators (KRIs)
B. Balanced Scorecard
C. Capability Maturity Model (CMM)
D. IT Service Catalog
Correct Answer: B. Balanced Scorecard
Q11.
Which cybersecurity governance principle ensures that IT security policies are continuously
updated to match emerging threats?
A. Defense in Depth
B. Continuous Monitoring and Improvement
, C. Role-Based Access Control
D. Security through Obscurity
Correct Answer: B. Continuous Monitoring and Improvement
Q12.
In evaluating cloud vendor proposals, which contractual component ensures accountability
for downtime and service reliability?
A. Non-disclosure agreement (NDA)
B. Disaster recovery plan
C. Service Level Agreement (SLA)
D. Vendor risk assessment
Correct Answer: C. Service Level Agreement (SLA)
Q13.
Which IT strategy approach positions technology as a driver of business transformation rather
than merely a support function?
A. Business-IT Alignment
B. Strategic IT Enablement
C. Tactical IT Operations
D. IT Cost Optimization
Correct Answer: B. Strategic IT Enablement
Q14.
A firm using a hybrid IT sourcing model wants to balance in-house expertise with vendor-
managed services. Which risk is most associated with outsourcing?
A. Higher operational control
B. Vendor lock-in and reduced flexibility
C. Lower long-term scalability
D. Internal skill development
Correct Answer: B. Vendor lock-in and reduced flexibility
Q15.
Objective Assessment Final Actual Exam (2025/2026)
Graded A+
Q1.
A multinational firm is implementing an enterprise-wide IT governance framework. Which of
the following best aligns IT decision-making with corporate objectives while ensuring
compliance and accountability?
A. ITIL Service Lifecycle
B. COBIT Governance Model
C. Agile Development Framework
D. DevOps Continuous Delivery Pipeline
Correct Answer: B. COBIT Governance
Model
Q2.
A CIO wants to evaluate IT project proposals based on risk-adjusted return on investment.
Which capital budgeting technique should be applied?
A. Payback Period
B. Net Present Value (NPV)
C. Internal Rate of Return (IRR)
D. Real Options Valuation Correct
Answer: D. Real Options Valuation
Q3.
During a vendor contract negotiation, which clause is most critical for ensuring data
protection compliance under global privacy laws such as GDPR?
A. Termination-for-convenience clause
B. Service Level Agreement (SLA) uptime guarantees
C. Data Processing Addendum (DPA)
D. Arbitration jurisdiction clause
Correct Answer: C. Data Processing Addendum (DPA)
Q4.
,An IT manager is evaluating whether to continue hosting services on-premises or migrate to
cloud infrastructure. Which financial analysis method best compares total costs over time?
A. Zero-based budgeting
B. Benchmarking analysis
C. Total Cost of Ownership (TCO)
D. Variance analysis
Correct Answer: C. Total Cost of Ownership (TCO)
Q5.
Which of the following strategic IT alignment models emphasizes supporting business strategy
through IT investments rather than IT dictating direction?
A. Technology Push Model
B. Business-IT Strategic Alignment Model
C. Resource-Based View (RBV) of IT
D. Balanced Scorecard IT Perspective
Correct Answer: B. Business-IT Strategic Alignment Model
Q6.
A hospital IT department is adopting electronic health record (EHR) systems. Which IT
management consideration is most critical for regulatory compliance?
A. Network latency performance
B. HIPAA security and privacy controls
C. System modular scalability
D. Database query optimization
Correct Answer: B. HIPAA security and privacy controls
Q7.
Which project management methodology is best suited for a large ERP deployment requiring
phased implementation, strict scope control, and heavy documentation?
A. Agile Scrum
B. Waterfall Methodology
C. Kanban Framework
D. Lean Six Sigma
Correct Answer: B. Waterfall Methodology
,Q8.
An IT manager wants to justify a new cybersecurity initiative. Which type of cost-benefit
analysis is most persuasive to executives?
A. Tangible ROI from reduced software licensing
B. Avoided loss through reduced breach probability
C. Decreased help desk ticket resolution time
D. Faster employee onboarding
Correct Answer: B. Avoided loss through reduced breach probability
Q9.
A company applies IT portfolio management to balance risk, cost, and innovation. Which
project category is considered high risk but high return?
A. Infrastructure maintenance
B. Transformational projects
C. Compliance initiatives
D. Enhancement projects
Correct Answer: B. Transformational projects
Q10.
Which IT performance measurement framework explicitly balances financial results, customer
satisfaction, internal processes, and innovation capacity?
A. Key Risk Indicators (KRIs)
B. Balanced Scorecard
C. Capability Maturity Model (CMM)
D. IT Service Catalog
Correct Answer: B. Balanced Scorecard
Q11.
Which cybersecurity governance principle ensures that IT security policies are continuously
updated to match emerging threats?
A. Defense in Depth
B. Continuous Monitoring and Improvement
, C. Role-Based Access Control
D. Security through Obscurity
Correct Answer: B. Continuous Monitoring and Improvement
Q12.
In evaluating cloud vendor proposals, which contractual component ensures accountability
for downtime and service reliability?
A. Non-disclosure agreement (NDA)
B. Disaster recovery plan
C. Service Level Agreement (SLA)
D. Vendor risk assessment
Correct Answer: C. Service Level Agreement (SLA)
Q13.
Which IT strategy approach positions technology as a driver of business transformation rather
than merely a support function?
A. Business-IT Alignment
B. Strategic IT Enablement
C. Tactical IT Operations
D. IT Cost Optimization
Correct Answer: B. Strategic IT Enablement
Q14.
A firm using a hybrid IT sourcing model wants to balance in-house expertise with vendor-
managed services. Which risk is most associated with outsourcing?
A. Higher operational control
B. Vendor lock-in and reduced flexibility
C. Lower long-term scalability
D. Internal skill development
Correct Answer: B. Vendor lock-in and reduced flexibility
Q15.
