, Chapter 1 uu
Multiple Choice
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1. Which of the following statements is true of human capital?
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a. Human capital is an organization’s tangible asset.
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b. Motivation to deliver high-quality products and services is a part of human capital.
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c. It is easy to imitate or purchase an organization’s human capital.
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d. Human capital is standardized throughout all companies.
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Answer: B uu
Difficulty Level: Medium uu uu
2. Informal learning: uu
a. is developed and organized by a company.
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b. is not required for the development of human capital.
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c. cannot be controlled by the employees.
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d. leads to the effective development of tacit knowledge.
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Answer: D uu
Difficulty Level: Easy uu uu
3. Which of the following is true of tacit knowledge?
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a. It is easily codified and transferred from person-to-person.
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b. Formulas and definitions are examples of tacit knowledge.
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c. Formal training and development programs limit the extent to which tacit knowled
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ge can be acquired.
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d. It cannot be shared through employee personal interactions with peers, colleagues, a
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nd experts.
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Answer: C uu
Difficulty Level: Easy uu uu
4. A(n) is an example of tacit knowledge.
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a. employee’s experience uu
b. business process uu
c. flowchart
d. formula
Answer: A uu
Difficulty Level: Easy uu uu
5. refers to a systematic approach for developing training programs.
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a. Total quality management uu uu
b. Continuous learning uu
c. Training design process uu uu
, d. Orientation training program uu uu
Answer: C uu
Difficulty Level: Easy uu uu
6. The fifth step in the training design process is to develop an evaluation plan that invol
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ves identifying:
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a. an appropriate training method.
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b. the requirements for training.
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c. employees with motivation and basic skills. uu uu uu uu uu
d. the types of outcomes training is expected to influence.
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Answer: D uu
Difficulty Level: Medium uu uu
7. Which of the following steps of the training design process involves person and ta
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sk analysis?
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a. Ensuring transfer of training uu uu uu
b. Developing an evaluation plan uu uu uu
c. Conducting needs assessment uu uu
d. Monitoring and evaluating the program uu uu uu uu
Answer: C uu
Difficulty Level: Easy uu uu
8. Which of the following statements is true of the Instructional System Design (ISD) model
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?
a. There is a single universally accepted instructional systems development model.
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b. The model rarely follows a neat, orderly, step-by-step approach of activities.
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c. The model eliminates the need for trainers to provide detailed documents of ea
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ch activity found in the model.
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d. The model has no underlying assumptions.
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Answer: B uu
Difficulty Level: Medium uu uu
9. The ADDIE model is most closely associated with:
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a. employee recruitment and selection. uu uu uu
b. employee training and development. uu uu uu
c. diversity management. uu
d. quality management. uu
Answer: B uu
Difficulty Level: Easy uu uu
10. Which of the following training programs is mandated by law?
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a. Orientation training program uu uu
, b. Leadership development program uu uu
c. Safety training program uu uu
d. Cross-culture training program uu uu
Answer: C uu
Difficulty Level: Easy uu uu
11. refers to the process of moving jobs from the United States to other locations in t
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heuu world.
a. Inpatriation
b. Job rotation
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c. Offshoring
d. Insourcing
Answer: C uu
Difficulty Level: Easy uu uu
12. Which of the following is an example of human capital?
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a. Corporate culture uu
b. Patent
c. Customer loyalty uu
d. Work-related competence uu
Answer: D uu
Difficulty Level: Easy uu uu
13. capital refers to the sum of the attributes, life experiences, knowledge, inventive
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ness, energy, and enthusiasm that the company’s employees invest in their work.
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a. Intellectual
b. Human
c. Customer
d. Social
Answer: B uu
Difficulty Level: Easy uu uu
14. Which of the following statements is true of Millennials?
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a. They are also known as Generation X or Baby Boomers.
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b. They grew up during a time when the divorce rate doubled, the number of wom
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en working outside the home increased, and the personal computer was invented.
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c. They are often considered to be workaholics and rigid in conforming to rules.
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d. They are believed to have high levels of self-
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esteem, to the point of narcissism sometimes.
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Answer: D uu
Difficulty Level: Medium uu uu
Multiple Choice
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1. Which of the following statements is true of human capital?
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a. Human capital is an organization’s tangible asset.
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b. Motivation to deliver high-quality products and services is a part of human capital.
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c. It is easy to imitate or purchase an organization’s human capital.
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d. Human capital is standardized throughout all companies.
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Answer: B uu
Difficulty Level: Medium uu uu
2. Informal learning: uu
a. is developed and organized by a company.
uu uu uu uu uu uu
b. is not required for the development of human capital.
uu uu uu uu uu uu uu uu
c. cannot be controlled by the employees.
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d. leads to the effective development of tacit knowledge.
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Answer: D uu
Difficulty Level: Easy uu uu
3. Which of the following is true of tacit knowledge?
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a. It is easily codified and transferred from person-to-person.
uu uu uu uu uu uu uu
b. Formulas and definitions are examples of tacit knowledge.
uu uu uu uu uu uu uu
c. Formal training and development programs limit the extent to which tacit knowled
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ge can be acquired.
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d. It cannot be shared through employee personal interactions with peers, colleagues, a
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nd experts.
uu
Answer: C uu
Difficulty Level: Easy uu uu
4. A(n) is an example of tacit knowledge.
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a. employee’s experience uu
b. business process uu
c. flowchart
d. formula
Answer: A uu
Difficulty Level: Easy uu uu
5. refers to a systematic approach for developing training programs.
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a. Total quality management uu uu
b. Continuous learning uu
c. Training design process uu uu
, d. Orientation training program uu uu
Answer: C uu
Difficulty Level: Easy uu uu
6. The fifth step in the training design process is to develop an evaluation plan that invol
uu uu uu uu uu uu uu uu uu uu uu uu uu uu uu
ves identifying:
uu
a. an appropriate training method.
uu uu uu
b. the requirements for training.
uu uu uu
c. employees with motivation and basic skills. uu uu uu uu uu
d. the types of outcomes training is expected to influence.
uu uu uu uu uu uu uu uu
Answer: D uu
Difficulty Level: Medium uu uu
7. Which of the following steps of the training design process involves person and ta
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sk analysis?
uu
a. Ensuring transfer of training uu uu uu
b. Developing an evaluation plan uu uu uu
c. Conducting needs assessment uu uu
d. Monitoring and evaluating the program uu uu uu uu
Answer: C uu
Difficulty Level: Easy uu uu
8. Which of the following statements is true of the Instructional System Design (ISD) model
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?
a. There is a single universally accepted instructional systems development model.
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b. The model rarely follows a neat, orderly, step-by-step approach of activities.
uu uu uu uu uu uu uu uu uu uu
c. The model eliminates the need for trainers to provide detailed documents of ea
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ch activity found in the model.
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d. The model has no underlying assumptions.
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Answer: B uu
Difficulty Level: Medium uu uu
9. The ADDIE model is most closely associated with:
uu uu uu uu uu uu uu
a. employee recruitment and selection. uu uu uu
b. employee training and development. uu uu uu
c. diversity management. uu
d. quality management. uu
Answer: B uu
Difficulty Level: Easy uu uu
10. Which of the following training programs is mandated by law?
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a. Orientation training program uu uu
, b. Leadership development program uu uu
c. Safety training program uu uu
d. Cross-culture training program uu uu
Answer: C uu
Difficulty Level: Easy uu uu
11. refers to the process of moving jobs from the United States to other locations in t
uu uu uu uu uu uu uu uu uu uu uu uu uu uu uu
heuu world.
a. Inpatriation
b. Job rotation
uu
c. Offshoring
d. Insourcing
Answer: C uu
Difficulty Level: Easy uu uu
12. Which of the following is an example of human capital?
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a. Corporate culture uu
b. Patent
c. Customer loyalty uu
d. Work-related competence uu
Answer: D uu
Difficulty Level: Easy uu uu
13. capital refers to the sum of the attributes, life experiences, knowledge, inventive
uu uu uu uu uu uu uu uu uu uu uu
ness, energy, and enthusiasm that the company’s employees invest in their work.
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a. Intellectual
b. Human
c. Customer
d. Social
Answer: B uu
Difficulty Level: Easy uu uu
14. Which of the following statements is true of Millennials?
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a. They are also known as Generation X or Baby Boomers.
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b. They grew up during a time when the divorce rate doubled, the number of wom
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en working outside the home increased, and the personal computer was invented.
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c. They are often considered to be workaholics and rigid in conforming to rules.
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d. They are believed to have high levels of self-
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esteem, to the point of narcissism sometimes.
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Answer: D uu
Difficulty Level: Medium uu uu
