NRSG 257 Final Exam Latest 2025/2026
Questions and Correct Answers Graded
A+|Assured Success
What role does anger play in communication?
It is always negative and destructive.
It needs to be expressed immediately.
It should be held in as a controlled rage.
,It can be used positively to produce change. - CORRECT ANSWER-It can be used
positively to produce change.
When does the encoding process of communication take place?
The receiver thinks about the information, understands it, and forms an idea based on
the message.
The receiver responds to the message and gives feedback.
The message is sent in a way that causes confusion in the receiver.
The sender sends the message. - CORRECT ANSWER-The receiver thinks about
the information, understands it, and forms an idea based on the message.
Identify a communication style that involves interpersonal behaviors that permit people
to defend and maintain their legitimate rights in a respectful manner that does not
violate the rights of others.
Dishonest
Assertive
Submissive
Aggressive - CORRECT ANSWER-Assertive
Which behavior indicates that a nurse who is forced to confront a conflict situation is
using a submissive approach to communication?
Refers the problem to a supervisor
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience - CORRECT ANSWER-
Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been complaining to the
other nurses about the unit manager's preferential treatment of the night-shift nurses.
, Select the action that the unit manager should take to resolve this problem, which best
demonstrates the use of the assertive approach to conflict resolution.
Sets up a time and place for a one-on-one meeting with the staff nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront the staff nurse in front
of his or her colleague
Notes that the vocal staff nurse is not intelligent enough to understand the situation, and
disregards her comments as worthless - CORRECT ANSWER-Sets up a time and
place for a one-on-one meeting with the staff nurse
Which statement by a nurse manager during a staff meeting best demonstrates use of
an assertive style of communication?
"I am the manager and we will do it my way."
"You have made some good points, but I have another suggestion."
"I really don't care; do it the way you think is best."
"I'm sorry, but your suggestion was useless to solving the problem." - CORRECT
ANSWER-"You have made some good points, but I have another suggestion."
What is the most important feature of the shared governance model?
The nursing staff hierarchy structure is similar to the medical staff structure
Nursing administration retains most of the power over nurses to better regulate practice.
Clients are billed for nursing care as a separate item similar to the way they are billed
for physician services.
Power and authority are transferred to the nursing staff rather than being located
primarily in nursing administration. - CORRECT ANSWER-Power and authority are
transferred to the nursing staff rather than being located primarily in nursing
administration.
During a discussion between the nurse manager and a staff registered nurse (RN)
about the RN's recent erratic performance on the unit, the RN states, "After my husband
Questions and Correct Answers Graded
A+|Assured Success
What role does anger play in communication?
It is always negative and destructive.
It needs to be expressed immediately.
It should be held in as a controlled rage.
,It can be used positively to produce change. - CORRECT ANSWER-It can be used
positively to produce change.
When does the encoding process of communication take place?
The receiver thinks about the information, understands it, and forms an idea based on
the message.
The receiver responds to the message and gives feedback.
The message is sent in a way that causes confusion in the receiver.
The sender sends the message. - CORRECT ANSWER-The receiver thinks about
the information, understands it, and forms an idea based on the message.
Identify a communication style that involves interpersonal behaviors that permit people
to defend and maintain their legitimate rights in a respectful manner that does not
violate the rights of others.
Dishonest
Assertive
Submissive
Aggressive - CORRECT ANSWER-Assertive
Which behavior indicates that a nurse who is forced to confront a conflict situation is
using a submissive approach to communication?
Refers the problem to a supervisor
Sets up a one-on-one meeting at a specific time
Uses the incident as a threat
Confronts the other person loudly and in front of an audience - CORRECT ANSWER-
Refers the problem to a supervisor
A particularly vocal staff nurse on a busy obstetric unit has been complaining to the
other nurses about the unit manager's preferential treatment of the night-shift nurses.
, Select the action that the unit manager should take to resolve this problem, which best
demonstrates the use of the assertive approach to conflict resolution.
Sets up a time and place for a one-on-one meeting with the staff nurse
Arranges for the transfer of the staff nurse to the night shift
Waits until there is an opportunity to use the incident to confront the staff nurse in front
of his or her colleague
Notes that the vocal staff nurse is not intelligent enough to understand the situation, and
disregards her comments as worthless - CORRECT ANSWER-Sets up a time and
place for a one-on-one meeting with the staff nurse
Which statement by a nurse manager during a staff meeting best demonstrates use of
an assertive style of communication?
"I am the manager and we will do it my way."
"You have made some good points, but I have another suggestion."
"I really don't care; do it the way you think is best."
"I'm sorry, but your suggestion was useless to solving the problem." - CORRECT
ANSWER-"You have made some good points, but I have another suggestion."
What is the most important feature of the shared governance model?
The nursing staff hierarchy structure is similar to the medical staff structure
Nursing administration retains most of the power over nurses to better regulate practice.
Clients are billed for nursing care as a separate item similar to the way they are billed
for physician services.
Power and authority are transferred to the nursing staff rather than being located
primarily in nursing administration. - CORRECT ANSWER-Power and authority are
transferred to the nursing staff rather than being located primarily in nursing
administration.
During a discussion between the nurse manager and a staff registered nurse (RN)
about the RN's recent erratic performance on the unit, the RN states, "After my husband
