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HCA 101 review Written portion Questions with
100% Verified Answers 2025 | 2026
What promotes openness to diversity in a health care
profession - ANSWER Self-awareness
When gathering information the health care professional must
consider what major factors - ANSWER Possible responses of
the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict - ANSWER A clash between opposing interests and
ideas.
Guidelines when dealing with an angry client - ANSWER
patience and understanding
actively listening
give time and space
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try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person - ANSWER does not want
to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what? -
ANSWER Touch
What are the 4 Rs of reconciliation - ANSWER Remember- The
HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is
Person/Community-centred care
HCA 101 review Written portion Questions with
100% Verified Answers 2025 | 2026
What promotes openness to diversity in a health care
profession - ANSWER Self-awareness
When gathering information the health care professional must
consider what major factors - ANSWER Possible responses of
the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict - ANSWER A clash between opposing interests and
ideas.
Guidelines when dealing with an angry client - ANSWER
patience and understanding
actively listening
give time and space
, 2|Page
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person - ANSWER does not want
to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what? -
ANSWER Touch
What are the 4 Rs of reconciliation - ANSWER Remember- The
HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is
Person/Community-centred care
