NC BLET Communication Skills for Law Enforcement Officers Most Recent exam COMPLETE 2025

NC BLET Communication Skills for Law Enforcement Officers Most Recent exam COMPLETE 2025 Strategies to Enhance Active Listening - - 1. Paraphrasing 2. Reflecting or Mirroring 3. Open-Ended Questions 4. Minimal Encouragers 5. Silence 6. "I" Message 7. Emotional Labeling Paraphrasing - -Summarizing what the subject said by putting meaning into your own words Reflecting or Mirroring - -Repeating the subject's last word or phrase as a question Open-Ended Questions - -Questions that cannot be answered with a "yes" or "no" response Minimal Encouragers - -Words or even sounds such as "uh huh" "I" Message - -When the officer says something like, "I feel offended when you curse because I'm not used to that type of strong language." Emotional Labeling - -When the officer says something like, "it appears that you're upset." 33-40% - -The voice that carries our message accounts for _____ of what the receiver processes as he hears it. 50-60% - -Other nonverbal clues account for ____ of how the receiver processes the message you are delivering. 7-10% - -The content of what you are verbalizing accounts for ____ of what the receiver processes How Messages are Conveyed - -•Content •Voice •Other Nonverbals Electrical Electrical Nonverbal Cues that Generate Action within the Criminal Justice System - -Clothing, Body Posture, Eye Contact and Physical Aggression Continuum of Force - -Officers are expected to consider this in their attempts to adequately interpret and respond to suspect behavior Variables that can Influence an Interaction - -•The Class and Status of Partners •Sexual Orientation •Age •Ethnicity •Individual Style 93, delivery - -____ percent of your success with people has to do with your _____ and only the slightest percent has to do with what you say. Content - -You have to know what you want and need to communicate Coding - -Putting your message into words Sending - -Once you know your meaning and have chosen the words for it, it's time to transmit it Decoding - -This is the responsibility of the hearer, but how well he decodes is in direct proportion to the effectiveness of the content, coding and sending of the communicator Nonverbal Cues - -•Silence •Lack of Eye Contact •Facial Expression •Interruption •Gesture and Posture •Personal Space •Movement Intimate Location - -This distance is used for close and intimate conversations Personal Location - -This distance is kept for normal casual interactions Moderate Location - -This distance is approximately 3-4 feet. Generally the distance in which we transact impersonal business Conversation Location - -This distance is approximately 4-6 feet. This distance allows participants a safe distance just outside of physical reach Expressions of Anger - -•Facial Grimaces •Punching Motions with Fists