2026/2027 Wellcare ACT Mastery Exam
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - correct answer C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two years.
TRUE
FALSE - correct answer FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE - correct answer TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE - correct answer TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one where
the investigation produced evidence that the alleged misconduct occurred.A. FoundedB.
UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive - correct answer A.
Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth, kiosk,
or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - correct answer B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
, TRUE
FALSE - correct answer TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information.
TRUE
FALSE - correct answer FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO that
sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - correct answer TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or materials
will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - correct answer C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed
list of items during the marketing and sale of a Medicare Advantage (MA) or Part D plan at the
end of the enrollment process.
TRUE
FALSE - correct answer False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are
automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - correct answer FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - correct answer TRUE
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - correct answer C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every two years.
TRUE
FALSE - correct answer FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench (CWB)
portal.
TRUE
FALSE - correct answer TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE - correct answer TRUE
A reported non-compliant behavior investigation that results in a ____ disposition is one where
the investigation produced evidence that the alleged misconduct occurred.A. FoundedB.
UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive - correct answer A.
Founded
At ____, brokers/agents offer plan information upon request only while at a table, booth, kiosk,
or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - correct answer B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with a
Business Reply Envelope (BRE).
, TRUE
FALSE - correct answer TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for 24
months following the date of the beneficiary's signature date or the date of the beneficiary's
initial request for information.
TRUE
FALSE - correct answer FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any TPMO that
sells plans on behalf of more than one Medicare Advantage (MA) plan provider.
TRUE
FALSE - correct answer TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or materials
will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None - correct answer C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS) developed
list of items during the marketing and sale of a Medicare Advantage (MA) or Part D plan at the
end of the enrollment process.
TRUE
FALSE - correct answer False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries are
automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE - correct answer FALSE
Prior to completing the enrollment, confirm all of the beneficiary's providers are in-network.
TRUE
FALSE - correct answer TRUE
