UA BASIC INDOCTRINATION TEST STUDY GUIDE
IOR - Answer -Irregular Operations Report
Safety/security/medical issue that arises with customers or crew.
Filed within 48 hours of the accident
All individuals with knowledge of the incident must fill out a report
Customer Injury Reporting card - Answer -card given to customer when they have been
injured on board
FA still must fill out IOR
Cabin Discrepancy report - Answer -Used for reporting cabin maintenance issues
FA's must use the the form to report maintenance issues to the Pilots
Examples: inoperative/defective cabin equipment, Dirty equipment, bodily fluid clean-up,
Missing or used emergency equipment
Galley Equipment needs repair tag - Answer -Used to report inoperative/defective
removable galley equipment
Example: Inoperative carts, carriers, oven racks
ISAP - Answer -Inflight Safety Action Program
Allows crew members/UA employees to self-disclose inadvertent safety violations in a
cooperative and non-punitive manner
Allows for no punishment to be taken on the crew member
Report: Domestic 24 hrs, international 48 hrs
Example: not briefing customer on exit seat responsibilities
United Voices - Answer -used for reporting non-safety, non-security related issues.
Suggestions for future flights, i.e. the passengers like chicken better than turkey, one
wine was preferred over the other, etc.
Chain of Command - Answer -1) Captain
2)First officer
3)Relief Officer
4) Lead/Purser FA
Crew Resource Management - Answer -CRM, promotes safe operations and overall
performance
, Crew members contributes to overall crew effectiveness
Uses people, procedures, and equipment
CRM Skills - Answer -a. Communication
b. Leadership Effectiveness
c. Monitor/Cross check
d. Planning/Decision Making
e. Situational Awareness
f. Workload Management
g. Crew and Self Evaluation
Threat and Error Management Skills - Answer -TEM
Promotion of safe operations through continuous identifying, avoiding, and managing
operational threats and human errors
3 Concepts of TEM - Answer -Threat Management: Identify and prepare
Error: Identify and repair
Undesired aircraft state (UAS) Identify and recover
CUS Words - Answer -Concerned, uncomfortable, unSafe
VVM - Answer -Verbalize, Verify, and Monitor
FAA, TSA, and Safety Required Duty Items - Answer -Current ID Badge
Current eFAOM, eAnnouncement booklet
Working flashlight
Cabin Key
LINK
Link Kit
Current Manuals app in Dock
UA Required Duty items - Answer -iPhone 6 plus
Charging Cord (iphone)
4 Point Adapter
international power adapter
sled/sled charging cord
auxiliary battery pack and charging cord
name bar
passport
wings
watch
pen
SINGLE goal of CRM/TEM - Answer -to maximize flight safety by minimizing incidents
and accidents caused by human factors
IOR - Answer -Irregular Operations Report
Safety/security/medical issue that arises with customers or crew.
Filed within 48 hours of the accident
All individuals with knowledge of the incident must fill out a report
Customer Injury Reporting card - Answer -card given to customer when they have been
injured on board
FA still must fill out IOR
Cabin Discrepancy report - Answer -Used for reporting cabin maintenance issues
FA's must use the the form to report maintenance issues to the Pilots
Examples: inoperative/defective cabin equipment, Dirty equipment, bodily fluid clean-up,
Missing or used emergency equipment
Galley Equipment needs repair tag - Answer -Used to report inoperative/defective
removable galley equipment
Example: Inoperative carts, carriers, oven racks
ISAP - Answer -Inflight Safety Action Program
Allows crew members/UA employees to self-disclose inadvertent safety violations in a
cooperative and non-punitive manner
Allows for no punishment to be taken on the crew member
Report: Domestic 24 hrs, international 48 hrs
Example: not briefing customer on exit seat responsibilities
United Voices - Answer -used for reporting non-safety, non-security related issues.
Suggestions for future flights, i.e. the passengers like chicken better than turkey, one
wine was preferred over the other, etc.
Chain of Command - Answer -1) Captain
2)First officer
3)Relief Officer
4) Lead/Purser FA
Crew Resource Management - Answer -CRM, promotes safe operations and overall
performance
, Crew members contributes to overall crew effectiveness
Uses people, procedures, and equipment
CRM Skills - Answer -a. Communication
b. Leadership Effectiveness
c. Monitor/Cross check
d. Planning/Decision Making
e. Situational Awareness
f. Workload Management
g. Crew and Self Evaluation
Threat and Error Management Skills - Answer -TEM
Promotion of safe operations through continuous identifying, avoiding, and managing
operational threats and human errors
3 Concepts of TEM - Answer -Threat Management: Identify and prepare
Error: Identify and repair
Undesired aircraft state (UAS) Identify and recover
CUS Words - Answer -Concerned, uncomfortable, unSafe
VVM - Answer -Verbalize, Verify, and Monitor
FAA, TSA, and Safety Required Duty Items - Answer -Current ID Badge
Current eFAOM, eAnnouncement booklet
Working flashlight
Cabin Key
LINK
Link Kit
Current Manuals app in Dock
UA Required Duty items - Answer -iPhone 6 plus
Charging Cord (iphone)
4 Point Adapter
international power adapter
sled/sled charging cord
auxiliary battery pack and charging cord
name bar
passport
wings
watch
pen
SINGLE goal of CRM/TEM - Answer -to maximize flight safety by minimizing incidents
and accidents caused by human factors
