SCMN 2150 EXAM 2 (BRIAN GIBSON) AUBURN UNIVERSITY TEST QUESTIONS WITH
ACCURATE SOLUTIONS
What is service part logistics?
Industry supports the overall repair and maintenance of equipment as it moves through its
post-sales lifecycle
- Management of the time critical delivery of spare parts to end users as part of an after
sales service
- highly fragmented activity
How does it service part logistics differ from traditional logistics?
Traditional forecasting concepts and supply chain strategies do not apply to service parts
What is reverse logistics?
The backward flow of goods returned to the supply chain
- Catch all term consisting of:
1. Returns
2. Remanufacturing
3. Refurbishments activities
What are reverse logistics key challenges?
1. Lack of visibility / incomplete information - return volume is unknown until it happens
2. Inability to forecast accurately
, 3. Credit Reconciliation
4. Poor response time - often ignored in favor of focusing on forward supply chain activities
5. Inconsistent processes
6. Inferior packaging
7. Inattention - nobody owns the problem or process
What companies can do with returns? (7)
a. Resell
b. Recondition
c. Refurbish: Minor repairs
d. Remanufacture: Big repairs
e. Cannibalize: Take parts from products that can't be fixed or are too expensive to fix
f. Recycle: Retrieve materials for conversion into other products that have different purpose
g. Dump
How is global SCM different from domestic SCM?
Global SCM focuses on planning, implementing, and controlling the cross-border flows of
materials, money and information between companies in different countries.
As companies move from National to Global operations, supply chain size and complexity
grow dramatically.
-Global networks are more complicated
-multiple participants
-new types of orgs & role players
-Global logistics operations are more challenging
ACCURATE SOLUTIONS
What is service part logistics?
Industry supports the overall repair and maintenance of equipment as it moves through its
post-sales lifecycle
- Management of the time critical delivery of spare parts to end users as part of an after
sales service
- highly fragmented activity
How does it service part logistics differ from traditional logistics?
Traditional forecasting concepts and supply chain strategies do not apply to service parts
What is reverse logistics?
The backward flow of goods returned to the supply chain
- Catch all term consisting of:
1. Returns
2. Remanufacturing
3. Refurbishments activities
What are reverse logistics key challenges?
1. Lack of visibility / incomplete information - return volume is unknown until it happens
2. Inability to forecast accurately
, 3. Credit Reconciliation
4. Poor response time - often ignored in favor of focusing on forward supply chain activities
5. Inconsistent processes
6. Inferior packaging
7. Inattention - nobody owns the problem or process
What companies can do with returns? (7)
a. Resell
b. Recondition
c. Refurbish: Minor repairs
d. Remanufacture: Big repairs
e. Cannibalize: Take parts from products that can't be fixed or are too expensive to fix
f. Recycle: Retrieve materials for conversion into other products that have different purpose
g. Dump
How is global SCM different from domestic SCM?
Global SCM focuses on planning, implementing, and controlling the cross-border flows of
materials, money and information between companies in different countries.
As companies move from National to Global operations, supply chain size and complexity
grow dramatically.
-Global networks are more complicated
-multiple participants
-new types of orgs & role players
-Global logistics operations are more challenging
