FLETC FINAL QUESTIONS & ANSWERS
Managing Problem Situations - Answer -Keeping conflicts from escalating
As a correctional work or you have the responsibility to: - Answer -• ensure the safety of
persons and property
• establish order
• maintain security
In order to meet the responsibilities for managing problem situations, you must: -
Answer -• intervene
• take responsibility for resolving the situation
• get both sides of the story
PPOL means- - Answer -Positioning Posturing Observing Listening
When listening to an inmate- - Answer -Concentrate closely and Communicate your
attention
4 main points to remember about communicating attention while listening - Answer -1.
maintain eye contact
2. sit or lean forward
3. keep still
4. be aware of the look on your face
Follow the speaker verbally - Answer -Following along with "yes, go on" or "mhm and
then?"
Use silence effectively - Answer -1. Let yourself be quiet
2. Let the speaker be quiet sometimes too
Responding w/ 2 techniques - Answer -1. Paraphrasing
2. Reflecting
Paraphrase it by - Answer -Determine what the speakers basic message is then you
rephrase it in your own words and feed it back to them for a confirmation
Reflecting - Answer -First try to identify the basic mood and feelings this speaker seem
to be expressing. Then put them into words and state or reflect them back to the
speaker
Conditions which lead to hostage situations - Answer -1. Crime in progress
2. Riot
3. Inmate grievance
4. Individual action ( a psychotic or emotionally disturbed)
, How the BOP neutralizes hostage situations - Answer -1. Hostage negotiations
2. Planned assault
3. Use of chemical agents
4. Use of Marksman fire (last)
What we will NOT release for: - Answer -Weapons
Immunity
Release
Exchange
Survival strategies for hostages - Answer -1. Accept role as a hostage
2. Prepare for extended hostage incident
3. Get as comfortable as appropriate and remove signs of your office
4. Do not increase the stress level
5. Limit conversations with hostage takers
6. Escape attempts(only if certain)
7. Emergency plans
8. Pay attention to detail
9. Be a good listener
10. Stay in Plainview of hostage takers
11. Develop positive relationship with hostage takers
12. Retain personal control
13. Resist rape
14. Follow hostage takers instructions with reasonable delay (don't seem too eager)
15. Avoid certain discussions
16. Remember details
17. Give credibility to the negotiator
18. Do not negotiate never try to be the negotiator
19. Tactical intervention - stay still(hide)
Stockholm syndrome - Answer -interpersonal bond that develops between the hostage
and the hostage taker
Hostage debriefing immediately after release - Answer -Crisis support team performs a
psychological assessment and re-orientation session with each hostage and medical
screening.
36-48 hours after release - Answer -Bop crisis support team debriefs. Psychologist and
chaplains help the release to hostages develop and after care and work reentry plan
Several weeks later - Answer -The BOOP will send a review team to review and
summarize the incident as a "lesson learned"
Employee and family services - Answer -Prepare your family
Managing Problem Situations - Answer -Keeping conflicts from escalating
As a correctional work or you have the responsibility to: - Answer -• ensure the safety of
persons and property
• establish order
• maintain security
In order to meet the responsibilities for managing problem situations, you must: -
Answer -• intervene
• take responsibility for resolving the situation
• get both sides of the story
PPOL means- - Answer -Positioning Posturing Observing Listening
When listening to an inmate- - Answer -Concentrate closely and Communicate your
attention
4 main points to remember about communicating attention while listening - Answer -1.
maintain eye contact
2. sit or lean forward
3. keep still
4. be aware of the look on your face
Follow the speaker verbally - Answer -Following along with "yes, go on" or "mhm and
then?"
Use silence effectively - Answer -1. Let yourself be quiet
2. Let the speaker be quiet sometimes too
Responding w/ 2 techniques - Answer -1. Paraphrasing
2. Reflecting
Paraphrase it by - Answer -Determine what the speakers basic message is then you
rephrase it in your own words and feed it back to them for a confirmation
Reflecting - Answer -First try to identify the basic mood and feelings this speaker seem
to be expressing. Then put them into words and state or reflect them back to the
speaker
Conditions which lead to hostage situations - Answer -1. Crime in progress
2. Riot
3. Inmate grievance
4. Individual action ( a psychotic or emotionally disturbed)
, How the BOP neutralizes hostage situations - Answer -1. Hostage negotiations
2. Planned assault
3. Use of chemical agents
4. Use of Marksman fire (last)
What we will NOT release for: - Answer -Weapons
Immunity
Release
Exchange
Survival strategies for hostages - Answer -1. Accept role as a hostage
2. Prepare for extended hostage incident
3. Get as comfortable as appropriate and remove signs of your office
4. Do not increase the stress level
5. Limit conversations with hostage takers
6. Escape attempts(only if certain)
7. Emergency plans
8. Pay attention to detail
9. Be a good listener
10. Stay in Plainview of hostage takers
11. Develop positive relationship with hostage takers
12. Retain personal control
13. Resist rape
14. Follow hostage takers instructions with reasonable delay (don't seem too eager)
15. Avoid certain discussions
16. Remember details
17. Give credibility to the negotiator
18. Do not negotiate never try to be the negotiator
19. Tactical intervention - stay still(hide)
Stockholm syndrome - Answer -interpersonal bond that develops between the hostage
and the hostage taker
Hostage debriefing immediately after release - Answer -Crisis support team performs a
psychological assessment and re-orientation session with each hostage and medical
screening.
36-48 hours after release - Answer -Bop crisis support team debriefs. Psychologist and
chaplains help the release to hostages develop and after care and work reentry plan
Several weeks later - Answer -The BOOP will send a review team to review and
summarize the incident as a "lesson learned"
Employee and family services - Answer -Prepare your family
