Soft skills
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including team, listening, nonverbal, and etiquette skills are key in hiring
and promotional processes. Includes both written and oral communication
skills
,Conciseness
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eliminating fillers, long lead-ins, redundancies, compound prepositions,
and empty words.
Feedback
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the verbal and nonverbal responses of the receiver
Inefficient listeners
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from lack of training, competing sounds, slowness of speech, and
daydreaming.
Closing
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, messages should close with action information including dates and
deadlines, a summary, or closing thought.
Formal Channel
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Generally follow an organization's hierarchy of command.
Passive voice
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the subject is acted upon. Example the tax return was completed before
the April 15 deadline. Subject, tax return, is acted upon. Use passive voice
to emphasize an action or the recipient of the action, to de-emphasize
negative news, and to conceal the doer of an action.
Hard-copy memos
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are typed with guide words but no greeting or closing lines. Useful for
important internal messages that require a permanent record or formality.
Requires less instruction because formatting is fairly standardized.
, Significant changes in today's workplace include
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global competition, flattened management hierarchies, team-based
projects, evolving information technology, new work environments, a
diverse workforce, and the emergence of a knowledge-based economy.
Greeting
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are important to show friendliness and to indicate the beginning of the
message.
Ethical Behavior
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Involves doing the right thing given the circumstances.
Outline
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including team, listening, nonverbal, and etiquette skills are key in hiring
and promotional processes. Includes both written and oral communication
skills
,Conciseness
Give this one a try later!
eliminating fillers, long lead-ins, redundancies, compound prepositions,
and empty words.
Feedback
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the verbal and nonverbal responses of the receiver
Inefficient listeners
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from lack of training, competing sounds, slowness of speech, and
daydreaming.
Closing
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, messages should close with action information including dates and
deadlines, a summary, or closing thought.
Formal Channel
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Generally follow an organization's hierarchy of command.
Passive voice
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the subject is acted upon. Example the tax return was completed before
the April 15 deadline. Subject, tax return, is acted upon. Use passive voice
to emphasize an action or the recipient of the action, to de-emphasize
negative news, and to conceal the doer of an action.
Hard-copy memos
Give this one a try later!
are typed with guide words but no greeting or closing lines. Useful for
important internal messages that require a permanent record or formality.
Requires less instruction because formatting is fairly standardized.
, Significant changes in today's workplace include
Give this one a try later!
global competition, flattened management hierarchies, team-based
projects, evolving information technology, new work environments, a
diverse workforce, and the emergence of a knowledge-based economy.
Greeting
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are important to show friendliness and to indicate the beginning of the
message.
Ethical Behavior
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Involves doing the right thing given the circumstances.
Outline
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