STATION AGENT EXAM # 3 QUESTIONS
2025/26 WITH 100% SOLVED ANSWERS.
1 of 76
Term
What are the limitations when using Vouchers?
Give this one a try later!
Muni Fast Pass
HVD (Bart High Value Discount Card)-Can only be used on BART.
, Green: Normal (In service)
Gray: Offline
Yellow: Warning (ex. low stock, but still in serv. Degraded)
Orange: Out of Service
Red: Alarm
Black: Indicates aisle direction
- Use good judgment
- Do not complete more than 3 vouchers at a time
- If more than 3 vouchers are necessary, DO NOT use the
vouchers. Instead, you will use the Refund/Payment form.
- Monitor the gate and clean the heads . . . especially
the Read Head.
- If the gate continues to reject the ticket, complete a RFM.
- Place the problem side of the gate "Out of Service" and place "Out of Service"
stickers over the ticket bezel.
Don't know?
2 of 76
Term
How should a S/A handle a repeat Fare evader?
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* Contact BPS
* They must have Written
* Explain the situation
Authorization from Right of
and details
Way Management Dept. Real
Estate at ext.: 6882
* Complete a U.O.R providing
as many details as possible
, - Contact BPS - Collect loose coins or bills
- Explain the situation and - Place in a Treasure
give details Payment envelope
- Complete a U.O.R - Label the machine number
- Place in the CHB bag
Don't know?
3 of 76
Term
What are the 2 ways to store value on a Clipper card?
Give this one a try later!
No-Invalid Fare
No- Overstay
No- Blocked
Card No- Invalid
Card No-
Expired Card
- Muni Fast Pass
- HVD (Bart High Value Discount Card)-Can only be used on
BART.
- E-cash (E purse)
- Products /(Transit passes)
- When a Zero balance can be achieved in the quickest/ or most efficient
manner.
, - Only use for transactions that do not require a refund, replacement, or payment
- Each voucher has a $20.00 limit.
Don't know?
4 of 76
Term
What is a service animal?
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- Must be observed by a S/A and
/or Bart Personnel.
- Witness will be asked to make - It us used for parking only,
a
C.A. by B.P.S.
- An animal must be
S/A Must maintain an adequate
individually trained to perform
supply of current Bart Brochures int
a task for a person with a
he info. Kiosk, racks, and booths.
disability.
Don't know?
5 of 76
Term
Are people allowed to sell items items in the Stations?
Give this one a try later!
2025/26 WITH 100% SOLVED ANSWERS.
1 of 76
Term
What are the limitations when using Vouchers?
Give this one a try later!
Muni Fast Pass
HVD (Bart High Value Discount Card)-Can only be used on BART.
, Green: Normal (In service)
Gray: Offline
Yellow: Warning (ex. low stock, but still in serv. Degraded)
Orange: Out of Service
Red: Alarm
Black: Indicates aisle direction
- Use good judgment
- Do not complete more than 3 vouchers at a time
- If more than 3 vouchers are necessary, DO NOT use the
vouchers. Instead, you will use the Refund/Payment form.
- Monitor the gate and clean the heads . . . especially
the Read Head.
- If the gate continues to reject the ticket, complete a RFM.
- Place the problem side of the gate "Out of Service" and place "Out of Service"
stickers over the ticket bezel.
Don't know?
2 of 76
Term
How should a S/A handle a repeat Fare evader?
Give this one a try later!
* Contact BPS
* They must have Written
* Explain the situation
Authorization from Right of
and details
Way Management Dept. Real
Estate at ext.: 6882
* Complete a U.O.R providing
as many details as possible
, - Contact BPS - Collect loose coins or bills
- Explain the situation and - Place in a Treasure
give details Payment envelope
- Complete a U.O.R - Label the machine number
- Place in the CHB bag
Don't know?
3 of 76
Term
What are the 2 ways to store value on a Clipper card?
Give this one a try later!
No-Invalid Fare
No- Overstay
No- Blocked
Card No- Invalid
Card No-
Expired Card
- Muni Fast Pass
- HVD (Bart High Value Discount Card)-Can only be used on
BART.
- E-cash (E purse)
- Products /(Transit passes)
- When a Zero balance can be achieved in the quickest/ or most efficient
manner.
, - Only use for transactions that do not require a refund, replacement, or payment
- Each voucher has a $20.00 limit.
Don't know?
4 of 76
Term
What is a service animal?
Give this one a try later!
- Must be observed by a S/A and
/or Bart Personnel.
- Witness will be asked to make - It us used for parking only,
a
C.A. by B.P.S.
- An animal must be
S/A Must maintain an adequate
individually trained to perform
supply of current Bart Brochures int
a task for a person with a
he info. Kiosk, racks, and booths.
disability.
Don't know?
5 of 76
Term
Are people allowed to sell items items in the Stations?
Give this one a try later!
