2025 - CIGNA HEALTHSPRINGS EXAM
ITH ACCURATE SOLUTIONS
Which cof cthe cfollowing cshould cyou cdiscuss cwith cyour ccustomer cto chelp cthem
cunderstand ctheir cprescription cdrug ccoverage? c- ccorrect canswers c-Drug clist cor
cformulary.
Preferred cand cstandard cpharmacies.
Co-pays cand cphases cof ccoverage.
All cof cthese.
Which cof cthe cfollowing cis capplicable cwhen cdiscussing cthe cbenefits cof cany cof cour
cplans? c- ccorrect canswers c-Use cthe cSummary cof cBenefits cand ccover call cthe
cbenefits cof cthe cplan.
When cverifying cif ca cdoctor cis cin cthe cCigna cHealthcare cnetwork cwhich cof cthe
cfollowing cis ccorrect? c- ccorrect canswers c-You ccan cverify cdoctors cand cother
, cproviders cusing cthe cProvider cLookup cTool, cyou cmay calso cdownload cthe cweekly
cprovider cspreadsheets.
Which cof cthe cfollowing cscripts cis crequired cto cbe cread cverbatim cwhen cenrolling ca
ccustomer cover cthe cphone? c- ccorrect canswers c-Enrollment cscript.
Which cof cthe cfollowing cis ctrue cregarding cour cpaper cScope cof cAppointment
c(SOA)? c- ccorrect canswers c-While cprospects cattending cmarketing/sales cevents cdo
cnot chave cto ccomplete can cSOA, cif cthere cis ca cfollow-up cone-on-one cappointment,
can cSOA cmust cbe ccompleted.
Which cof cthe cfollowing cis ca ctrue cstatement? c- ccorrect canswers c-In corder cto cbe
celigible cto creceive ca ccommission cpayment cfrom cCigna, cboth cthe cagent cand
cagency cmust cbe cproperly ccontracted, clicensed, ctrained, cand cappointed cbefore
cmaking ca csale.
Lucas, ca clicensed cagent, chas cbeen ccontracted cand cappointed cby cCigna
cHealthcare cMedicare. cWhich cof cthe cfollowing cdoes che cstill cneed cto cdo cin corder
cto ccomplete call crequirements cto csell cCigna cMedicare cplans? c- ccorrect canswers c-
Complete call cCigna ctraining ccertification ccourses cand cattestations.
Complete cMedicare cBasics ctraining c- cAHIP cor cequivalent.
Both cB c& cC.
Which cof cthe cfollowing care creasons cfor ccustomer cdisenrollments? c- ccorrect
canswers c-Unexpected ccosts.
Doctor cnot cin cnetwork.
Not cknowing cthe cdetails cof cthe cplan.
All cof cthe cthese.
Which cof cthe cfollowing cstatements cabout csubmitting can cenrollment cpaper
capplication cis caccurate? c- ccorrect canswers c-You cmust csubmit cwithin c2 ccalendar
cdays cof creceiving cthe ccompleted cenrollment cform.
c- ccorrect canswers c-Make csure cthe ccustomer cis caligned cwith cyour
crecommendations.
Make csure call cobjections chave cbeen cresolved.
Make csure cthe ccustomer's cneeds care cclearly caddressed cby cthe cbenefits cand
cfeatures cof cthe cplan.
All cof cthese.
Bella, ca ctelesales cagent, cis cenrolling ca ccustomer ctelephonically, cwhich cof cthe
cfollowing capplies cto cenrolling con can coutbound ccall? c- ccorrect canswers c-Bella
cmay cenroll cthe ccustomer con can coutbound ccall cif cshe chas cmet call cother
crequirements cincluding cprior cconversation cwith cthe ccustomer, cpermission cto ccall
cand cSOA crules.
ITH ACCURATE SOLUTIONS
Which cof cthe cfollowing cshould cyou cdiscuss cwith cyour ccustomer cto chelp cthem
cunderstand ctheir cprescription cdrug ccoverage? c- ccorrect canswers c-Drug clist cor
cformulary.
Preferred cand cstandard cpharmacies.
Co-pays cand cphases cof ccoverage.
All cof cthese.
Which cof cthe cfollowing cis capplicable cwhen cdiscussing cthe cbenefits cof cany cof cour
cplans? c- ccorrect canswers c-Use cthe cSummary cof cBenefits cand ccover call cthe
cbenefits cof cthe cplan.
When cverifying cif ca cdoctor cis cin cthe cCigna cHealthcare cnetwork cwhich cof cthe
cfollowing cis ccorrect? c- ccorrect canswers c-You ccan cverify cdoctors cand cother
, cproviders cusing cthe cProvider cLookup cTool, cyou cmay calso cdownload cthe cweekly
cprovider cspreadsheets.
Which cof cthe cfollowing cscripts cis crequired cto cbe cread cverbatim cwhen cenrolling ca
ccustomer cover cthe cphone? c- ccorrect canswers c-Enrollment cscript.
Which cof cthe cfollowing cis ctrue cregarding cour cpaper cScope cof cAppointment
c(SOA)? c- ccorrect canswers c-While cprospects cattending cmarketing/sales cevents cdo
cnot chave cto ccomplete can cSOA, cif cthere cis ca cfollow-up cone-on-one cappointment,
can cSOA cmust cbe ccompleted.
Which cof cthe cfollowing cis ca ctrue cstatement? c- ccorrect canswers c-In corder cto cbe
celigible cto creceive ca ccommission cpayment cfrom cCigna, cboth cthe cagent cand
cagency cmust cbe cproperly ccontracted, clicensed, ctrained, cand cappointed cbefore
cmaking ca csale.
Lucas, ca clicensed cagent, chas cbeen ccontracted cand cappointed cby cCigna
cHealthcare cMedicare. cWhich cof cthe cfollowing cdoes che cstill cneed cto cdo cin corder
cto ccomplete call crequirements cto csell cCigna cMedicare cplans? c- ccorrect canswers c-
Complete call cCigna ctraining ccertification ccourses cand cattestations.
Complete cMedicare cBasics ctraining c- cAHIP cor cequivalent.
Both cB c& cC.
Which cof cthe cfollowing care creasons cfor ccustomer cdisenrollments? c- ccorrect
canswers c-Unexpected ccosts.
Doctor cnot cin cnetwork.
Not cknowing cthe cdetails cof cthe cplan.
All cof cthe cthese.
Which cof cthe cfollowing cstatements cabout csubmitting can cenrollment cpaper
capplication cis caccurate? c- ccorrect canswers c-You cmust csubmit cwithin c2 ccalendar
cdays cof creceiving cthe ccompleted cenrollment cform.
c- ccorrect canswers c-Make csure cthe ccustomer cis caligned cwith cyour
crecommendations.
Make csure call cobjections chave cbeen cresolved.
Make csure cthe ccustomer's cneeds care cclearly caddressed cby cthe cbenefits cand
cfeatures cof cthe cplan.
All cof cthese.
Bella, ca ctelesales cagent, cis cenrolling ca ccustomer ctelephonically, cwhich cof cthe
cfollowing capplies cto cenrolling con can coutbound ccall? c- ccorrect canswers c-Bella
cmay cenroll cthe ccustomer con can coutbound ccall cif cshe chas cmet call cother
crequirements cincluding cprior cconversation cwith cthe ccustomer, cpermission cto ccall
cand cSOA crules.
