NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
1. A communication technique where the listener gives the speaker their full
attention in order to understand, respond, and remember what was said is
called?
A. Active listneing
B. listening
C. reflective listening
D. nonverbal communication: A. Active listening
2. How does active listening result in better patient care?
A. Active listening causes patients to be more compliant with their treatments
B. active listening demonstrates respect
C. health care professionals with good listening skills are able to uncover
valuable information that can be used to provide better care
D. patients value providers who are good listeners: C. Health care professionals with good
listening skills are able to uncover valuable information that can be used to provide better care
3. What type of question promotes more complete answers
A. Closed- ended
B. Open-ended
C. Reflective
D. leading: B. Open ended
4. Which of these people is displaying the most attentive body language?
A. the nurse flips through the medical record and takes notes while the patient
explains their medical history
B. The nurse makes eye contact with the patient frequently as they type at their
workstation and nods at one of the patient's comments to show they are paying
attention.
C. The nurse puts their papers down and sits down across from the patient,
hands in their lap, and makes eye contact with the patient while they explain
their situation.
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
D. The nurse listens to the patient while they work at making the patient
comfortable, occasionally smiling or glancing toward the patient.: C.he nurse puts
their papers down and sits down across from the patient, hands in their lap, and makes eye contact with the patient
while they explain their situation.
5. The nurse is listening to the patient. They have found a quiet place for their
conversation and the nurse leans toward the patient and makes eye contact as
they talk. By doing this, the nurse is performing which part of active listening?
A. Giving full attention
B. Encouraging the patient to elaborate on their statement
C. Communicating understanding
D. Waiting for the patient to stop talking so the nurse can speak: Giving full attention
6. What is the part of the brain that most closely associated with empathy?
Limbic system
Neocortex
Medulla
Cerebellum: Limbic system
7. What is empathy?
Sharing the feelings of others
The ability to understand the feelings of others
The total impression you make on people through your behaviour, body lan-
guage, and charisma
Knowing how to appropriately behave in a particular situation: The ability to understand
the feelings of others
8. Focusing your attention on the present, observing your environment, and
accepting without judgement are aspects of which empathy-building practice?
Active listening
Loving-Kindness meditation
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
Mindfulness meditation
Primordial sound meditation: Mindfulness meditation
9. Why is empathy important for health care professionals?
It enables faster patient care.
It promotes friendship.
It promotes more successful patient care.
It causes stress reduction in the patient and healthcare provider.: it promotes more
successful patient care
10. What is the primary step in forming an empathic relationship?
Showing interest
Displaying authenticity
Withholding judgement
Active listening: showing interest
11. How does soap work?
Creates a sheetlike microscopic barrier between the skin and microorganisms
in the environment.
Emulsifies fat and oil so that dirt and microorganisms can be mechanically
removed.
Kills all microorganisms exposed to the lather.
Removes visible soiling but is ineffective in isolating, removing, or killing mi-
croorganisms.: Emulsifies fat and oil so that dirt and microorganisms can be mechanically removed
12. What is the primary purpose of appropriate hand hygiene?
To remove all microorganisms from the hands
To remove soil and transient organisms from the hands and to reduce total
microbial counts over time
To leave a protective antimicrobial film on the hands
To minimize exposure to microorganisms on contaminated sinks, medication
containers, catheters, and other hard surfaces: To remove soil and transient orgnaisms from
the hands and reduce total microbial counts over time
13. In which situation would it be appropriate for the nurse to use an antiseptic
hand rub to perform hand hygiene?
The nurse has dry, cracked skin.
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
The nurse's hands are not visibly soiled.
The nurse is sensitive to antimicrobial soap.
The nurse has been exposed to body fluids: Nurse's hands are not visibly soiled
14. The nurse is discussing the guidelines for proper hand hygiene with an
unregulated care provider (UCP). Which statement made by UCP requires fol-
low-up by the nurse?
"I always perform hand hygiene after I use the computer workstation in the
patient's room."
"To prevent dry skin, I avoid using soap and water."
"It takes at least 15 seconds of rubbing to wash the hands properly."
"I do hand hygiene before and after lifting or moving my patients.": To prevent dry
skin, I avoid using soap and water
15. How are most health care-associated infections (HAIs) transmitted to pa-
tients?
On the hands of health-care workers
Through invasive procedures
From hospital food
On the hands of health-care workers and through invasive procedures: On the
hands of health care workers and through invasive procedures
16. What is a good substitute for handwashing?
Wearing gloves
Using hand sanitizer
Using antibacterial wipes
There is no substitute for handwashing: There is no substitute for handwashing
17. When is it appropriate to use a patient's name?
When you are at home talking to your spouse
When you are at work, in a public area, chatting with a colleague about your
day
When you are at work, in a private area, discussing patient care
When you have a funny picture of the patient you want to post to social media
and you want to make sure it is tagged correctly: when you are at work, in a private area,
discussing patient care
Study online at https://quizlet.com/_hr73v5
1. A communication technique where the listener gives the speaker their full
attention in order to understand, respond, and remember what was said is
called?
A. Active listneing
B. listening
C. reflective listening
D. nonverbal communication: A. Active listening
2. How does active listening result in better patient care?
A. Active listening causes patients to be more compliant with their treatments
B. active listening demonstrates respect
C. health care professionals with good listening skills are able to uncover
valuable information that can be used to provide better care
D. patients value providers who are good listeners: C. Health care professionals with good
listening skills are able to uncover valuable information that can be used to provide better care
3. What type of question promotes more complete answers
A. Closed- ended
B. Open-ended
C. Reflective
D. leading: B. Open ended
4. Which of these people is displaying the most attentive body language?
A. the nurse flips through the medical record and takes notes while the patient
explains their medical history
B. The nurse makes eye contact with the patient frequently as they type at their
workstation and nods at one of the patient's comments to show they are paying
attention.
C. The nurse puts their papers down and sits down across from the patient,
hands in their lap, and makes eye contact with the patient while they explain
their situation.
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
D. The nurse listens to the patient while they work at making the patient
comfortable, occasionally smiling or glancing toward the patient.: C.he nurse puts
their papers down and sits down across from the patient, hands in their lap, and makes eye contact with the patient
while they explain their situation.
5. The nurse is listening to the patient. They have found a quiet place for their
conversation and the nurse leans toward the patient and makes eye contact as
they talk. By doing this, the nurse is performing which part of active listening?
A. Giving full attention
B. Encouraging the patient to elaborate on their statement
C. Communicating understanding
D. Waiting for the patient to stop talking so the nurse can speak: Giving full attention
6. What is the part of the brain that most closely associated with empathy?
Limbic system
Neocortex
Medulla
Cerebellum: Limbic system
7. What is empathy?
Sharing the feelings of others
The ability to understand the feelings of others
The total impression you make on people through your behaviour, body lan-
guage, and charisma
Knowing how to appropriately behave in a particular situation: The ability to understand
the feelings of others
8. Focusing your attention on the present, observing your environment, and
accepting without judgement are aspects of which empathy-building practice?
Active listening
Loving-Kindness meditation
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
Mindfulness meditation
Primordial sound meditation: Mindfulness meditation
9. Why is empathy important for health care professionals?
It enables faster patient care.
It promotes friendship.
It promotes more successful patient care.
It causes stress reduction in the patient and healthcare provider.: it promotes more
successful patient care
10. What is the primary step in forming an empathic relationship?
Showing interest
Displaying authenticity
Withholding judgement
Active listening: showing interest
11. How does soap work?
Creates a sheetlike microscopic barrier between the skin and microorganisms
in the environment.
Emulsifies fat and oil so that dirt and microorganisms can be mechanically
removed.
Kills all microorganisms exposed to the lather.
Removes visible soiling but is ineffective in isolating, removing, or killing mi-
croorganisms.: Emulsifies fat and oil so that dirt and microorganisms can be mechanically removed
12. What is the primary purpose of appropriate hand hygiene?
To remove all microorganisms from the hands
To remove soil and transient organisms from the hands and to reduce total
microbial counts over time
To leave a protective antimicrobial film on the hands
To minimize exposure to microorganisms on contaminated sinks, medication
containers, catheters, and other hard surfaces: To remove soil and transient orgnaisms from
the hands and reduce total microbial counts over time
13. In which situation would it be appropriate for the nurse to use an antiseptic
hand rub to perform hand hygiene?
The nurse has dry, cracked skin.
, NURS 2715 MIDTERM
Study online at https://quizlet.com/_hr73v5
The nurse's hands are not visibly soiled.
The nurse is sensitive to antimicrobial soap.
The nurse has been exposed to body fluids: Nurse's hands are not visibly soiled
14. The nurse is discussing the guidelines for proper hand hygiene with an
unregulated care provider (UCP). Which statement made by UCP requires fol-
low-up by the nurse?
"I always perform hand hygiene after I use the computer workstation in the
patient's room."
"To prevent dry skin, I avoid using soap and water."
"It takes at least 15 seconds of rubbing to wash the hands properly."
"I do hand hygiene before and after lifting or moving my patients.": To prevent dry
skin, I avoid using soap and water
15. How are most health care-associated infections (HAIs) transmitted to pa-
tients?
On the hands of health-care workers
Through invasive procedures
From hospital food
On the hands of health-care workers and through invasive procedures: On the
hands of health care workers and through invasive procedures
16. What is a good substitute for handwashing?
Wearing gloves
Using hand sanitizer
Using antibacterial wipes
There is no substitute for handwashing: There is no substitute for handwashing
17. When is it appropriate to use a patient's name?
When you are at home talking to your spouse
When you are at work, in a public area, chatting with a colleague about your
day
When you are at work, in a private area, discussing patient care
When you have a funny picture of the patient you want to post to social media
and you want to make sure it is tagged correctly: when you are at work, in a private area,
discussing patient care
