BUAD 304 Midterm Exam Pt. 3 with verified detailed ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answers
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Why is communication important? - correct answer✔✔Every managerial function and activity
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
involves some form of direct or indirect communication.
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Every person's communication skills affect both personal and organizational effectiveness.
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communication - correct answer✔✔the exchange of information between a sender and a ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receiver, and the inference (perception) of meaning between the individuals involved ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
6 step process for communication - correct answer✔✔- The sender is the person wanting to
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communicate information—the message. ||\\//|| ||\\//||
- Encoding translates mental thoughts into a code or language that can be understood by
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others.
- The output of encoding is the message.
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- Managers can communicate through a variety of media including face-to-face conversations,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
phone calls, charts and graphs, and many digital forms.
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- Decoding is the process of interpreting and making sense of a message when received by a
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receiver.
- Feedback occurs when the receiver expresses a reaction to the sender's message.
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noise - correct answer✔✔anything that interferes with the transmission and understanding
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of the message ||\\//|| ||\\//||
name different types of mediums for people to save/send messages - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔face-to-face, telephone, email, charts and graphs, social media ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, media richness - correct answer✔✔the capacity of a given communication medium to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
convey information and promote understanding ||\\//|| ||\\//|| ||\\//|| ||\\//||
media richness is based on? - correct answer✔✔feedback, channel, type of communication,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and language source
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__________ conversations are the richest form of communication, while __________ such as ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
newsletters, computer reports, and general e-mail blasts are the leanest - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Two-way face-to-face, static media ||\\//|| ||\\//|| ||\\//||
__________ should be used in situations that are complex or that are highly important to ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receivers - correct answer✔✔rich media ||\\//|| ||\\//|| ||\\//|| ||\\//||
what are the 4 factors that affect media richness - correct answer✔✔Speed of feedback
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Channel (the visual and audio characteristics of a videoconference are richer than the limited
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
than the limited visual aspects of a written report)
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Type (different mediums)
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Language source (body language & speech) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communication competence - correct answer✔✔performance-based index of an individual's ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
abilities to effectively use communication behaviors in a given context
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Communication competence reflects your ability to? - correct answer✔✔effectively ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communicate with others ||\\//|| ||\\//||
what are 4 communication skills that affect communication competence? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Nonverbal communication, active listening, nondefensive communication, empathy ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answers
||\\//||
Why is communication important? - correct answer✔✔Every managerial function and activity
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
involves some form of direct or indirect communication.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Every person's communication skills affect both personal and organizational effectiveness.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communication - correct answer✔✔the exchange of information between a sender and a ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receiver, and the inference (perception) of meaning between the individuals involved ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
6 step process for communication - correct answer✔✔- The sender is the person wanting to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communicate information—the message. ||\\//|| ||\\//||
- Encoding translates mental thoughts into a code or language that can be understood by
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
others.
- The output of encoding is the message.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- Managers can communicate through a variety of media including face-to-face conversations,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
phone calls, charts and graphs, and many digital forms.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
- Decoding is the process of interpreting and making sense of a message when received by a
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receiver.
- Feedback occurs when the receiver expresses a reaction to the sender's message.
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
noise - correct answer✔✔anything that interferes with the transmission and understanding
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
of the message ||\\//|| ||\\//||
name different types of mediums for people to save/send messages - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔face-to-face, telephone, email, charts and graphs, social media ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
, media richness - correct answer✔✔the capacity of a given communication medium to
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
convey information and promote understanding ||\\//|| ||\\//|| ||\\//|| ||\\//||
media richness is based on? - correct answer✔✔feedback, channel, type of communication,
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
and language source
||\\//|| ||\\//||
__________ conversations are the richest form of communication, while __________ such as ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
newsletters, computer reports, and general e-mail blasts are the leanest - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Two-way face-to-face, static media ||\\//|| ||\\//|| ||\\//||
__________ should be used in situations that are complex or that are highly important to ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
receivers - correct answer✔✔rich media ||\\//|| ||\\//|| ||\\//|| ||\\//||
what are the 4 factors that affect media richness - correct answer✔✔Speed of feedback
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Channel (the visual and audio characteristics of a videoconference are richer than the limited
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
than the limited visual aspects of a written report)
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Type (different mediums)
||\\//|| ||\\//||
Language source (body language & speech) ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communication competence - correct answer✔✔performance-based index of an individual's ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
abilities to effectively use communication behaviors in a given context
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
Communication competence reflects your ability to? - correct answer✔✔effectively ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
communicate with others ||\\//|| ||\\//||
what are 4 communication skills that affect communication competence? - correct
||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
answer✔✔Nonverbal communication, active listening, nondefensive communication, empathy ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//|| ||\\//||
