ASQ - CQIA (Certified Quality
Improvement Associate)
A type of line graph used to assess the stability of a process. - answer Control Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of... - answer Empowerment
What are the four (4) steps in the continuous improvement process? - answer
Understand the process.
Error proof the process.
Streamline the process.
Reduce variation.
The inspection and testing of finished product should be classified as which cost of
quality?
1. Appraisal
2. Prevention
3. Internal failure
4. External failure - answer Appraisal
Which of the following is defined as a set of functions or activities that work together for
the benefit of the organization?
1. Process capability
2. Process Goals
3. System
4. Management - answerSystem
In preparation for construction of a cause and effect diagram, it is important to...
1. Plot separate charts for each source.
2. Focus on problem outcomes.
3. Brainstorm ideas.
4. Validate possible root causes. - answerBrainstorm ideas
A project team is best described as a team that...
1. Shares responsibility for completing a whole piece of work.
2. Monitors and controls a work process from start to finish.
3. Shares management responsibilities.
, 4. Is temporary in nature and has a specific focus. - answerIs temporary in nature and
has a specific focus.
The best way for a timekeeper to help a team is to...
1. Keep minutes of the meeting and record how much time was spent on each agenda
item.
2. Keep track of time during the meeting and alert the team when allocated time is
almost up.
3. Police the team agenda and let team members know when discussions must end.
4. Let team members know when too much time has been spent on a topic and has
prevented the team from completing its work. - answerKeep track of time during the
meeting and alert the team when allocated time is almost up.
Process audits serve which of the following functions?
1. To identify low performing employees.
2. To ensure standardized quality practices.
3. To develop corrective actions.
4. To find non-compliant products. - answerTo ensure standardized quality practices.
Deming advocates ceasing dependence on mass inspection through the use of...
1. Simple inspection.
2. Process validation
3. Reliability testing.
4. Process improvement. - answerProcess Improvement
A product audit is best described as...
1. A detailed examination of a finished product.
2. An examination of an activity to verify conformance to established procedures.
3. An examination of a company's management methods.
4. An independent evaluation of various aspects of part or component performance. -
answerA detailed examination of a finished product.
Quality is best defined as meeting...
1. Technical specifications.
2. Customer needs.
3. Budget requirements.
4. Purchase order requirements. - answerCustomer needs.
In order for a problem to be understood and solved correctly, which of the following
must occur first?
Improvement Associate)
A type of line graph used to assess the stability of a process. - answer Control Chart
The process of delegating decision-making authority to lower levels within the
organization is the definition of... - answer Empowerment
What are the four (4) steps in the continuous improvement process? - answer
Understand the process.
Error proof the process.
Streamline the process.
Reduce variation.
The inspection and testing of finished product should be classified as which cost of
quality?
1. Appraisal
2. Prevention
3. Internal failure
4. External failure - answer Appraisal
Which of the following is defined as a set of functions or activities that work together for
the benefit of the organization?
1. Process capability
2. Process Goals
3. System
4. Management - answerSystem
In preparation for construction of a cause and effect diagram, it is important to...
1. Plot separate charts for each source.
2. Focus on problem outcomes.
3. Brainstorm ideas.
4. Validate possible root causes. - answerBrainstorm ideas
A project team is best described as a team that...
1. Shares responsibility for completing a whole piece of work.
2. Monitors and controls a work process from start to finish.
3. Shares management responsibilities.
, 4. Is temporary in nature and has a specific focus. - answerIs temporary in nature and
has a specific focus.
The best way for a timekeeper to help a team is to...
1. Keep minutes of the meeting and record how much time was spent on each agenda
item.
2. Keep track of time during the meeting and alert the team when allocated time is
almost up.
3. Police the team agenda and let team members know when discussions must end.
4. Let team members know when too much time has been spent on a topic and has
prevented the team from completing its work. - answerKeep track of time during the
meeting and alert the team when allocated time is almost up.
Process audits serve which of the following functions?
1. To identify low performing employees.
2. To ensure standardized quality practices.
3. To develop corrective actions.
4. To find non-compliant products. - answerTo ensure standardized quality practices.
Deming advocates ceasing dependence on mass inspection through the use of...
1. Simple inspection.
2. Process validation
3. Reliability testing.
4. Process improvement. - answerProcess Improvement
A product audit is best described as...
1. A detailed examination of a finished product.
2. An examination of an activity to verify conformance to established procedures.
3. An examination of a company's management methods.
4. An independent evaluation of various aspects of part or component performance. -
answerA detailed examination of a finished product.
Quality is best defined as meeting...
1. Technical specifications.
2. Customer needs.
3. Budget requirements.
4. Purchase order requirements. - answerCustomer needs.
In order for a problem to be understood and solved correctly, which of the following
must occur first?
