Satisfaction Guarantee Answers 2025/2026
Communication campaign - correct answer 1. Define the market
2. Define the audience
3. Testing message
4. Define the media
6 steps for volunteer involvement - correct answer 1. Determine the
organization's need
2. Identify and recruit volunteers
3. Volunteer orientation, training
4. Motivation and inspiration, ensure meaningful engagement
5. Evaluate performance
6. Recognize
Developing a cultivation plan - correct answer 1. Identify constituent
group
2. Undertake prospect research
3. Determine lai
4. Determine the best relationship to make the connection
5. Outlines a moves management plan
8 steps of solicitation process - correct answer 1. Identification
2. Qualification
3. Development of strategy
4. Cultivation
, 5. Solicitation and negotiation
6. Acknowledgment
7. Stewardship
8. Renewal
6 steps of move management - correct answer 1. Review the
prospect/donor relationship
2. Plan the most beneficial next moves
3. Coordinate and check plan with others
4. Execute the move
5. Evaluate what transpired
6. Report back to individual involved
Telephone campaign most important measure - correct answer dollars
per completion (total dollars/total completions)
Strategic planning process - correct answer 1. Develop consensus within
the organization that a planning process should be implemented
2. Determine if outside assistance is necessary to manage the process
3. Design the planning model
4. Establish the planning committee
5. Review the planning process and role of the committee
6. Clarity group values
7. Examine the environment/marketplace
8. Establish or reconfirm a long-term vision
9. Review the organization's mission
10. Determine strategic direction and set goals