HCD Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Human Capital Development - CORRECT ANSWER process of helping people to
acquire expertise, in a continuous and planned way in order to: acquire or sharpen the
abilities required to perform various functions associated with their present or expected future
roles
Process of HCD - CORRECT ANSWER Recruiting, employee socialization,
Performance management - CORRECT ANSWER a continuous process of identifying,
measuring, and developing the performance of individuals and teams and aligning
performance with the strategic goals of the organisation.
Objectives characteristics - CORRECT ANSWER Specific and clear, Challenging,
Agreed upon, Significant, Prioritized, Bound by time, Achievable, Fully communicated,
Flexible, Limited in number
three main determinants of training transfer - CORRECT ANSWER training design or
enabling factors, individual factors or trainee characteristics, and work environment or
transfer climate
Positive transfer - CORRECT ANSWER where trainees effectively apply new ksa's on
the job: For e.g. the number of external customer complaints drastically reduce following a
customer service training session for the sales department
Horizontal transfer - CORRECT ANSWER transfer across different settings at the
same level: For e.g. personnel from sales department provide improved customer service to
internal customers
Vertical transfer - CORRECT ANSWER transfer from individual level to
organizational level: For e.g. customer service from sales department transcend to the
organization where all departments which interact with the sales department now deliver
superior customer service
QUESTIONS AND CORRECT ANSWERS
Human Capital Development - CORRECT ANSWER process of helping people to
acquire expertise, in a continuous and planned way in order to: acquire or sharpen the
abilities required to perform various functions associated with their present or expected future
roles
Process of HCD - CORRECT ANSWER Recruiting, employee socialization,
Performance management - CORRECT ANSWER a continuous process of identifying,
measuring, and developing the performance of individuals and teams and aligning
performance with the strategic goals of the organisation.
Objectives characteristics - CORRECT ANSWER Specific and clear, Challenging,
Agreed upon, Significant, Prioritized, Bound by time, Achievable, Fully communicated,
Flexible, Limited in number
three main determinants of training transfer - CORRECT ANSWER training design or
enabling factors, individual factors or trainee characteristics, and work environment or
transfer climate
Positive transfer - CORRECT ANSWER where trainees effectively apply new ksa's on
the job: For e.g. the number of external customer complaints drastically reduce following a
customer service training session for the sales department
Horizontal transfer - CORRECT ANSWER transfer across different settings at the
same level: For e.g. personnel from sales department provide improved customer service to
internal customers
Vertical transfer - CORRECT ANSWER transfer from individual level to
organizational level: For e.g. customer service from sales department transcend to the
organization where all departments which interact with the sales department now deliver
superior customer service
