WATER OPERATOR CLASS D STUDY
GUIDE EXAM WITH VERIFIED
ANSWERS
The jprimary jpurpose jof jthe jWater jUtility jIndustry j- jcorrect janswers j-The jproduction
jand jdelivery jof jsafe jdrinking jwater jto jconsumers
Those jwho jwork jin jthe jpublic jwater jindustry jhave ja jresponsibility jto jmeet jstandards
jcreated jby jthese jtypes jof jgovernment jentities. j- jcorrect janswers j-Federal jand jState
basic jfederal jand jstate jstandards jstate jthat jWater jmust jbe: j- jcorrect janswers j-
disinfected, jdelivered jat jadequate jpressure, jand jbe jample jin jquantity.
Employees jshould jguard jwhat j- jcorrect janswers j-the jwater jsupply jand jfacilities
,Employees jshould jguard jthe jwater jsupply jand jfacilities jfrom jthese jthree jthings. j-
jcorrect janswers j-contamination, jvandalism jand jterrorism
Bacteriological janalysis jrecords jare jkept jfor j- jcorrect janswers j-5 jyears
Chemical janalysis jrecords jare jkept jfor j- jcorrect janswers j-10 jyears
Records jabout jaction jtaken jto jcorrect jviolations jof jprimary jdrinking jwater jregulations
jare jkept jfor j- jcorrect janswers j-3 jyears jafter jlast jaction jtaken
Written jdocumentation jrelating jto jsanitary jsurveys jconducted jare jkept jfor j- jcorrect
janswers j-10 jyears jafter jthe jsurvey jis jcompleted
Documentation jof ja jvariance jor jexemption jgranted jis jkept jfor j- jcorrect janswers j-5
jyears jafter jits jexpiration
Results jof jrequired jtests, jmeasurements jor janalysis jmust jbe jreported j- jcorrect
janswers j-within j10 jdays jfollowing jits jcompletion
A jcopy jof jConsumer jConfidence jreports j(EPA jRequired)must jbe jkept jfor j- jcorrect
janswers j-5 jyears
Administers jwater joperator jlicensing j- jcorrect janswers j-TCEQ
TCEQ j- jcorrect janswers j-Texas jCommission jon jEnvironmental jQuality
Description jof ja jpublic jwater jsystem j- jcorrect janswers j-Regularly jserves jat jleast j25
jindividuals jdaily jat jleast j60 jdays jout jof jthe jyear.Services jat jleast j15 jservice
jconnections.
MUDs j- jcorrect janswers j-Municipal jUtility jDistricts
Water jis jessential jto j- jcorrect janswers j-Life jand jhealth
Customers jare jentitled jto j- jcorrect janswers j-courteous jtreatment j& janswers jto
jquestions jabout jwater
This jtype jof jpublic jsystem jis jnot jrequired jto jcompile jmonthly jreports j- jcorrect
janswers j-systems jthat jserve jless jthan j100 jconnections jOR jpurchase jtreated jwater
Job jtraining jfor jwater jutility joperators jis javailable jthrough jthese j3 jorganizations j-
jcorrect janswers j-American jWater jWorks jAssociation, jTexas jEngineering jExtension
jService, jTexas jWater jUtilities jAssociation
All jpublic jwater jsystems jare jrequired jto jemploy jcertified joperators jeven jif jthe jsystem
jonly j- jcorrect janswers j-redistributes jtreated jwater jbought jfrom janother jsource
,cities, jmunicipal jutility jdistricts,rural jwater jsupply jcorporations jmobile jhome jparks,
jcampgrounds jare jexamples jof: j- jcorrect janswers j-Public jWater jSystems
Examples jof jcommunity jwater jsystems j- jcorrect janswers j-cities, jmunicipal jutility
jdistricts,rural jwater jsupply jcorporations, jmobile jhome jparks, jcampgrounds
Non-community jwater jsystem j- jcorrect janswers j-Any jpublic jwater jsystem jthat jis jnot
ja jcommunity jsystem
travel jtrailer jspaces, jHotel jand jmotel jrooms, jservice jstations jare jexamples jof jthis
jtype jof jwater jsystems j- jcorrect janswers j-non-community jwater jsystems
The jfederal jagency jthat jimpacts jthe jwater jindustry j- jcorrect janswers j-EPA
EPA j- jcorrect janswers j-Environmental jProtection jAgency
The jmost jimportant jfederal jlaw jimpacting jthe jwater jutility jindustry jis jthe j- jcorrect
janswers j-Safe jDrinking jWater jAct
The jSafe jDrinking jWater jAct jestablishes jthese j4 jnational jsafety jand jquality
jstandards j- jcorrect janswers j-Physical, jChemical, jBacteriological, jRadiological
The jstate jagency jthat jregulated jdrinking jwater jin jTexas jand jadministers jthe jFederal
jSafe jDrinking jWater jAct j- jcorrect janswers j-TCEQ
The jwater jsystem jmust jnotify jthe jTCEQ jwhen j(5 jitems) j- jcorrect janswers j-there jis ja
jchange jor jalteration jof jthe jsystem; ja jnew jfacility jto jbe jbuild; jwater jsupply jhealth
jhazards; jchange jin jwater jquality; jchange jin jwater jsource
MUDs; jRural jWater jSupply jCorporations; jDrainage jDistricts; jGround jWater
jConservation jDistricts; jSubsidence jDistricts jand jRiver jAuthorities j-- jThese jare jwhat
jtype jof jagencies jand jwhat jdo jthey jimpact? j- jcorrect janswers j-Regional jand jlocal
jagencies jthat jimpact jthe jwater jutility jindustry
The jrelationship jbetween jyou jand jthe jcustomer j- jcorrect janswers j-Public jRelations
PR j- jcorrect janswers j-Public jRelations
Wat jare jthe jthree jkeys jto jgood jcustomer jrelations j- jcorrect janswers j-Everything jthe
jutility jdoes jis jPR; jCustomers jare jentitles jto jcourteous jtreatment; jEvery jemployee jis
ja jPR jperson
Customers jhave jthe jmost jcontact jwith j- jcorrect janswers j-Meter jReaders
, Meter jreaders jcan jbe jambassadors jof jgoodwill jby jdoing jthese j5 jthings j- jcorrect
janswers j-wearing jidentifying jclothing; jbeing jneat jand jcourteous; jTeaching jcustomers
jhow jto jread jtheir jmeter; jExplaining jutility jpolicies jsuch jas jdelinquent jnotices jor
jdisputed jreadings; jTaking jcare jor jproperty
Maintenance jcrews jcan jwarn jcustomers jof j- jcorrect janswers j-service jinterruptions
Maintenance jcrews jcan jprovide jthis jto jprotect jthe jpublic j- jcorrect janswers j-signs
jand jbarriers
The jplant joperator jis jresponsible jfor jmaking jthe jwater j- jcorrect janswers j-safe jto
jdrink jand juse
Water jbills jshould jbe j4 jthings j- jcorrect janswers j-accurate; jitemized; jneat; jlegible
It jis jimportant jthat jthe jutility jhave ja jsense jof jthis j(attitude) j- jcorrect janswers j-pride
jand jprofessionalism
Employees jshould jbe jkept jinformed jof jutility... j- jcorrect janswers j-plans jand jpolicies
How jshould jcustomer jcomplaints jbe jtreated? j- jcorrect janswers j-as jlegitimate jand
jinvestigated jas jsoon jas jpossible
In jsmall jwater jsystems jthe joperator jis joften j- jcorrect janswers j-a jmeter jreader, jrepair
jcrew jand jpump joperator; jthe jhighest jpaid jemployee; ja jcollege jgraduate
Stuffers jare j- jcorrect janswers j-sent jto jcustomers jin jbilling jstatements
Suffers jcan jbe jmany jthings. jName j4. j- jcorrect janswers j-departments jto jcall jfor
jservice; jexplanations jof jutility jpolicy; ja jhistory jof jthe jutility; jtips jon jwater
jconservation
Delinquent jpayment jnotices jshould jbe j(4 jthings) j- jcorrect janswers j-tactful jand
jtasteful; jmailed jin jan jenvelope; jbusinesslike
The jEPA jrequires jcommunity jwater jsystems jto jThe jwater jsystem jmust jprovide
jcustomers jwith ja jreport jon jthe jsystem's jwater jquality jhow joften? j- jcorrect janswers j-
yearly
The jannual jsystem jwater jquality jreport jshould jbe j- jcorrect janswers j-attractive; jeasy
jto junderstand
The jannual jsystem jwater jquality jreport jcan jbuild jwhat j- jcorrect janswers j-goodwill
jand jtrust jwith jthe jcustomer
GUIDE EXAM WITH VERIFIED
ANSWERS
The jprimary jpurpose jof jthe jWater jUtility jIndustry j- jcorrect janswers j-The jproduction
jand jdelivery jof jsafe jdrinking jwater jto jconsumers
Those jwho jwork jin jthe jpublic jwater jindustry jhave ja jresponsibility jto jmeet jstandards
jcreated jby jthese jtypes jof jgovernment jentities. j- jcorrect janswers j-Federal jand jState
basic jfederal jand jstate jstandards jstate jthat jWater jmust jbe: j- jcorrect janswers j-
disinfected, jdelivered jat jadequate jpressure, jand jbe jample jin jquantity.
Employees jshould jguard jwhat j- jcorrect janswers j-the jwater jsupply jand jfacilities
,Employees jshould jguard jthe jwater jsupply jand jfacilities jfrom jthese jthree jthings. j-
jcorrect janswers j-contamination, jvandalism jand jterrorism
Bacteriological janalysis jrecords jare jkept jfor j- jcorrect janswers j-5 jyears
Chemical janalysis jrecords jare jkept jfor j- jcorrect janswers j-10 jyears
Records jabout jaction jtaken jto jcorrect jviolations jof jprimary jdrinking jwater jregulations
jare jkept jfor j- jcorrect janswers j-3 jyears jafter jlast jaction jtaken
Written jdocumentation jrelating jto jsanitary jsurveys jconducted jare jkept jfor j- jcorrect
janswers j-10 jyears jafter jthe jsurvey jis jcompleted
Documentation jof ja jvariance jor jexemption jgranted jis jkept jfor j- jcorrect janswers j-5
jyears jafter jits jexpiration
Results jof jrequired jtests, jmeasurements jor janalysis jmust jbe jreported j- jcorrect
janswers j-within j10 jdays jfollowing jits jcompletion
A jcopy jof jConsumer jConfidence jreports j(EPA jRequired)must jbe jkept jfor j- jcorrect
janswers j-5 jyears
Administers jwater joperator jlicensing j- jcorrect janswers j-TCEQ
TCEQ j- jcorrect janswers j-Texas jCommission jon jEnvironmental jQuality
Description jof ja jpublic jwater jsystem j- jcorrect janswers j-Regularly jserves jat jleast j25
jindividuals jdaily jat jleast j60 jdays jout jof jthe jyear.Services jat jleast j15 jservice
jconnections.
MUDs j- jcorrect janswers j-Municipal jUtility jDistricts
Water jis jessential jto j- jcorrect janswers j-Life jand jhealth
Customers jare jentitled jto j- jcorrect janswers j-courteous jtreatment j& janswers jto
jquestions jabout jwater
This jtype jof jpublic jsystem jis jnot jrequired jto jcompile jmonthly jreports j- jcorrect
janswers j-systems jthat jserve jless jthan j100 jconnections jOR jpurchase jtreated jwater
Job jtraining jfor jwater jutility joperators jis javailable jthrough jthese j3 jorganizations j-
jcorrect janswers j-American jWater jWorks jAssociation, jTexas jEngineering jExtension
jService, jTexas jWater jUtilities jAssociation
All jpublic jwater jsystems jare jrequired jto jemploy jcertified joperators jeven jif jthe jsystem
jonly j- jcorrect janswers j-redistributes jtreated jwater jbought jfrom janother jsource
,cities, jmunicipal jutility jdistricts,rural jwater jsupply jcorporations jmobile jhome jparks,
jcampgrounds jare jexamples jof: j- jcorrect janswers j-Public jWater jSystems
Examples jof jcommunity jwater jsystems j- jcorrect janswers j-cities, jmunicipal jutility
jdistricts,rural jwater jsupply jcorporations, jmobile jhome jparks, jcampgrounds
Non-community jwater jsystem j- jcorrect janswers j-Any jpublic jwater jsystem jthat jis jnot
ja jcommunity jsystem
travel jtrailer jspaces, jHotel jand jmotel jrooms, jservice jstations jare jexamples jof jthis
jtype jof jwater jsystems j- jcorrect janswers j-non-community jwater jsystems
The jfederal jagency jthat jimpacts jthe jwater jindustry j- jcorrect janswers j-EPA
EPA j- jcorrect janswers j-Environmental jProtection jAgency
The jmost jimportant jfederal jlaw jimpacting jthe jwater jutility jindustry jis jthe j- jcorrect
janswers j-Safe jDrinking jWater jAct
The jSafe jDrinking jWater jAct jestablishes jthese j4 jnational jsafety jand jquality
jstandards j- jcorrect janswers j-Physical, jChemical, jBacteriological, jRadiological
The jstate jagency jthat jregulated jdrinking jwater jin jTexas jand jadministers jthe jFederal
jSafe jDrinking jWater jAct j- jcorrect janswers j-TCEQ
The jwater jsystem jmust jnotify jthe jTCEQ jwhen j(5 jitems) j- jcorrect janswers j-there jis ja
jchange jor jalteration jof jthe jsystem; ja jnew jfacility jto jbe jbuild; jwater jsupply jhealth
jhazards; jchange jin jwater jquality; jchange jin jwater jsource
MUDs; jRural jWater jSupply jCorporations; jDrainage jDistricts; jGround jWater
jConservation jDistricts; jSubsidence jDistricts jand jRiver jAuthorities j-- jThese jare jwhat
jtype jof jagencies jand jwhat jdo jthey jimpact? j- jcorrect janswers j-Regional jand jlocal
jagencies jthat jimpact jthe jwater jutility jindustry
The jrelationship jbetween jyou jand jthe jcustomer j- jcorrect janswers j-Public jRelations
PR j- jcorrect janswers j-Public jRelations
Wat jare jthe jthree jkeys jto jgood jcustomer jrelations j- jcorrect janswers j-Everything jthe
jutility jdoes jis jPR; jCustomers jare jentitles jto jcourteous jtreatment; jEvery jemployee jis
ja jPR jperson
Customers jhave jthe jmost jcontact jwith j- jcorrect janswers j-Meter jReaders
, Meter jreaders jcan jbe jambassadors jof jgoodwill jby jdoing jthese j5 jthings j- jcorrect
janswers j-wearing jidentifying jclothing; jbeing jneat jand jcourteous; jTeaching jcustomers
jhow jto jread jtheir jmeter; jExplaining jutility jpolicies jsuch jas jdelinquent jnotices jor
jdisputed jreadings; jTaking jcare jor jproperty
Maintenance jcrews jcan jwarn jcustomers jof j- jcorrect janswers j-service jinterruptions
Maintenance jcrews jcan jprovide jthis jto jprotect jthe jpublic j- jcorrect janswers j-signs
jand jbarriers
The jplant joperator jis jresponsible jfor jmaking jthe jwater j- jcorrect janswers j-safe jto
jdrink jand juse
Water jbills jshould jbe j4 jthings j- jcorrect janswers j-accurate; jitemized; jneat; jlegible
It jis jimportant jthat jthe jutility jhave ja jsense jof jthis j(attitude) j- jcorrect janswers j-pride
jand jprofessionalism
Employees jshould jbe jkept jinformed jof jutility... j- jcorrect janswers j-plans jand jpolicies
How jshould jcustomer jcomplaints jbe jtreated? j- jcorrect janswers j-as jlegitimate jand
jinvestigated jas jsoon jas jpossible
In jsmall jwater jsystems jthe joperator jis joften j- jcorrect janswers j-a jmeter jreader, jrepair
jcrew jand jpump joperator; jthe jhighest jpaid jemployee; ja jcollege jgraduate
Stuffers jare j- jcorrect janswers j-sent jto jcustomers jin jbilling jstatements
Suffers jcan jbe jmany jthings. jName j4. j- jcorrect janswers j-departments jto jcall jfor
jservice; jexplanations jof jutility jpolicy; ja jhistory jof jthe jutility; jtips jon jwater
jconservation
Delinquent jpayment jnotices jshould jbe j(4 jthings) j- jcorrect janswers j-tactful jand
jtasteful; jmailed jin jan jenvelope; jbusinesslike
The jEPA jrequires jcommunity jwater jsystems jto jThe jwater jsystem jmust jprovide
jcustomers jwith ja jreport jon jthe jsystem's jwater jquality jhow joften? j- jcorrect janswers j-
yearly
The jannual jsystem jwater jquality jreport jshould jbe j- jcorrect janswers j-attractive; jeasy
jto junderstand
The jannual jsystem jwater jquality jreport jcan jbuild jwhat j- jcorrect janswers j-goodwill
jand jtrust jwith jthe jcustomer
