FLETC BOP FINAL EXAM QUESTIONS
AND ANSWERS
Intervene, take responsibility for resolving the situation,
Get both sides of the story - Correct Answers -What responsibilities do a correctional
workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - Correct Answers -What are the four main points to remember
about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - Correct Answers -Your overall body language
makes a big difference and encouraging someone to talk to you what are some key
things to remember?
Paraphrasing and reflecting - Correct Answers -What to techniques is involved in
responding
During the convo - Correct Answers -When does paraphrasing occur?
At the end of the conversation - Correct Answers -When does summarizing occur?
Rephrasing the message in your own words - Correct Answers -What is paraphrasing?
Deals with emotions - Correct Answers -What is reflecting?
Way to go about getting information from someone - Correct Answers -What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - Correct
Answers -What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification - Correct Answers -What is summarizing?
, Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - Correct Answers -What are the steps on how to obtain
closure?
How a person typically ask and interacts with others - Correct Answers -What are
behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - Correct Answers -What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless
and easily bored openly aggressive and confrontational generally feels hostile towards
authority - Correct Answers -Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself
from being flooded by extreme negative emotions often unstable and unreliable and
exhibits exceptionally poor judgment in problem-solving predatory inmates focus on the
weak - Correct Answers -Describe a weak inmate.
"Good" inmate - Correct Answers -Describe an average inmate.
Crime in progress
Riot or mob action
inmate grievance
Individual action - Correct Answers -What are the four conditions which lead to hostage
situations?
Hostage negotiations
Planned assault
Use of chemical agents
Use of Marksmans fire - Correct Answers -What are the four ways of neutralizing a
hostage situation?
Accept your role as a hostage
Prepare for extended hostage incident
Remove signs of your rank
Do not increase the stress level
Limit conversations with hostage takers
Do not try to escape
Emergency plans
AND ANSWERS
Intervene, take responsibility for resolving the situation,
Get both sides of the story - Correct Answers -What responsibilities do a correctional
workers have to keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - Correct Answers -What are the four main points to remember
about communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - Correct Answers -Your overall body language
makes a big difference and encouraging someone to talk to you what are some key
things to remember?
Paraphrasing and reflecting - Correct Answers -What to techniques is involved in
responding
During the convo - Correct Answers -When does paraphrasing occur?
At the end of the conversation - Correct Answers -When does summarizing occur?
Rephrasing the message in your own words - Correct Answers -What is paraphrasing?
Deals with emotions - Correct Answers -What is reflecting?
Way to go about getting information from someone - Correct Answers -What is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information - Correct
Answers -What are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification - Correct Answers -What is summarizing?
, Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - Correct Answers -What are the steps on how to obtain
closure?
How a person typically ask and interacts with others - Correct Answers -What are
behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - Correct Answers -What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless
and easily bored openly aggressive and confrontational generally feels hostile towards
authority - Correct Answers -Describe the predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself
from being flooded by extreme negative emotions often unstable and unreliable and
exhibits exceptionally poor judgment in problem-solving predatory inmates focus on the
weak - Correct Answers -Describe a weak inmate.
"Good" inmate - Correct Answers -Describe an average inmate.
Crime in progress
Riot or mob action
inmate grievance
Individual action - Correct Answers -What are the four conditions which lead to hostage
situations?
Hostage negotiations
Planned assault
Use of chemical agents
Use of Marksmans fire - Correct Answers -What are the four ways of neutralizing a
hostage situation?
Accept your role as a hostage
Prepare for extended hostage incident
Remove signs of your rank
Do not increase the stress level
Limit conversations with hostage takers
Do not try to escape
Emergency plans
