ETS EXAM – MANAGEMENT
QUESTIONS & CORRECT ANSWERS
LATEST VERSION
The Management Process - correct answer ✔✔1. Planning
2. Organizing
3. Leading
4. Controlling
Determining Courses of Action - correct answer ✔✔Planning
Coordinating Activities and Resources - correct answer ✔✔Organizing
Motivating and Managing People - correct answer ✔✔Leading
Monitoring and Evaluating Activities - correct answer ✔✔Controlling
Figurehead, leader, and liaison roles involve dealing with other people - correct answer
✔✔Interpersonal Roles
Monitor, disseminator, and spokesperson roles involve the processing of information - correct
answer ✔✔Informational Roles
Entrepreneur, disturbance handler, resource allocator, and negotiator are managerial roles
primarily related to making decisions - correct answer ✔✔Decision Roles
, To convey ideas and information effectively to others and to receive ideas and information
effectively from others - correct answer ✔✔Communication
To recognize and define problems and opportunities and then to select an appropriate course of
action to solve the problems and capitalize on the opportunities - correct answer ✔✔Decision
Making
To prioritize work, to work efficiently, and to delegate appropriately - correct answer ✔✔Time
Management
"Father of Scientific Management."
Replaced rule-of-thumb methods with scientifically-based work methods to eliminate
"soldiering."
Believed in selecting, training, teaching, and developing workers.
Used time studies, standards planning, exception rule, slide-rules, instruction cards, and piece-
work pay systems to control and motivate employees. - correct answer ✔✔Frederick Taylor
Emphasized individual attitudes and behaviors, and group processes.
Recognized the importance of behavioral processes in the workplace. - correct answer
✔✔Behavioral Management
Grew out of the Hawthorne studies.
Conducted by Elton Mayo and associates at Western Electric (1927-1935)
QUESTIONS & CORRECT ANSWERS
LATEST VERSION
The Management Process - correct answer ✔✔1. Planning
2. Organizing
3. Leading
4. Controlling
Determining Courses of Action - correct answer ✔✔Planning
Coordinating Activities and Resources - correct answer ✔✔Organizing
Motivating and Managing People - correct answer ✔✔Leading
Monitoring and Evaluating Activities - correct answer ✔✔Controlling
Figurehead, leader, and liaison roles involve dealing with other people - correct answer
✔✔Interpersonal Roles
Monitor, disseminator, and spokesperson roles involve the processing of information - correct
answer ✔✔Informational Roles
Entrepreneur, disturbance handler, resource allocator, and negotiator are managerial roles
primarily related to making decisions - correct answer ✔✔Decision Roles
, To convey ideas and information effectively to others and to receive ideas and information
effectively from others - correct answer ✔✔Communication
To recognize and define problems and opportunities and then to select an appropriate course of
action to solve the problems and capitalize on the opportunities - correct answer ✔✔Decision
Making
To prioritize work, to work efficiently, and to delegate appropriately - correct answer ✔✔Time
Management
"Father of Scientific Management."
Replaced rule-of-thumb methods with scientifically-based work methods to eliminate
"soldiering."
Believed in selecting, training, teaching, and developing workers.
Used time studies, standards planning, exception rule, slide-rules, instruction cards, and piece-
work pay systems to control and motivate employees. - correct answer ✔✔Frederick Taylor
Emphasized individual attitudes and behaviors, and group processes.
Recognized the importance of behavioral processes in the workplace. - correct answer
✔✔Behavioral Management
Grew out of the Hawthorne studies.
Conducted by Elton Mayo and associates at Western Electric (1927-1935)
