GEB 3213 exam 2, Trammell questions
well answered
message - correct answer ✔✔ direct organization plan
3 parts of message - correct answer ✔✔ 1. main idea
2. necessary details
3. courtesy close, request for action
routine, good news. audience type? - correct answer ✔✔ interested,
cooperative
routine message, persuasion required? - correct answer ✔✔ no persuasion reqd
routine message, culture differences? - correct answer ✔✔ minimal culture differences w
audience
routine messages in US - correct answer ✔✔ direct: identify problem, discuss pertinent info, ask
for specific action
routine messages in south korea - correct answer ✔✔ sensitive to tone, emotion-driven
indirect: introductory buffer (to keep attn away from neg news), discussion of info, identify
complaint, request for action
open routine message with? - correct answer ✔✔ requests
, in routine messages, where do necessary details go? - correct answer ✔✔ middle section
necessary details - correct answer ✔✔ emphasize benefits, list questions, add'l details
close with - correct answer ✔✔ requests for action
closing - correct answer ✔✔ maintain time limits
express good will
compliance easy
thank you's saved for when? - correct answer ✔✔ transaction is completed
3 styles of writing - correct answer ✔✔ 1. block letter
2. modified format
3. simplified
Block letter format - correct answer ✔✔ all left justified
top part of message can be pre-printed
modified format - correct answer ✔✔ date and closing
center of page
simplified format - correct answer ✔✔ lack of greeting; replaced with subject line
you attitude - correct answer ✔✔ substitute "you" and "yours" for "me" and "mine"
well answered
message - correct answer ✔✔ direct organization plan
3 parts of message - correct answer ✔✔ 1. main idea
2. necessary details
3. courtesy close, request for action
routine, good news. audience type? - correct answer ✔✔ interested,
cooperative
routine message, persuasion required? - correct answer ✔✔ no persuasion reqd
routine message, culture differences? - correct answer ✔✔ minimal culture differences w
audience
routine messages in US - correct answer ✔✔ direct: identify problem, discuss pertinent info, ask
for specific action
routine messages in south korea - correct answer ✔✔ sensitive to tone, emotion-driven
indirect: introductory buffer (to keep attn away from neg news), discussion of info, identify
complaint, request for action
open routine message with? - correct answer ✔✔ requests
, in routine messages, where do necessary details go? - correct answer ✔✔ middle section
necessary details - correct answer ✔✔ emphasize benefits, list questions, add'l details
close with - correct answer ✔✔ requests for action
closing - correct answer ✔✔ maintain time limits
express good will
compliance easy
thank you's saved for when? - correct answer ✔✔ transaction is completed
3 styles of writing - correct answer ✔✔ 1. block letter
2. modified format
3. simplified
Block letter format - correct answer ✔✔ all left justified
top part of message can be pre-printed
modified format - correct answer ✔✔ date and closing
center of page
simplified format - correct answer ✔✔ lack of greeting; replaced with subject line
you attitude - correct answer ✔✔ substitute "you" and "yours" for "me" and "mine"
