MGMT 3000 Exam questions and
answers graded A+
As Danielle deals with her employees, she works with them to set goals that will energize them and
direct their thoughts and work behaviors toward a particular end. Danielle is using - ANS✅✅goal-
setting theory.
Explanation
Goal-setting theory states that people have conscious goals that energize them and direct their
thoughts and behaviors toward a particular end. Goal-setting works for any job in which people have
control over their performance.
Martin was one of Sloane's lower-quartile performers, mainly due to lack of punctuality. In Martin's
annual performance review, he submitted his draft goals for the upcoming year. One of his goals was
to "Improve my punctuality." Sloane responded, "No, Martin. That goal is not acceptable. Your goal
needs to be more ________ so that you and I can monitor and measure whether or not you are
attaining your goal." - ANS✅✅specific and quantifiable
Explanation
Goals should be specific and quantifiable.
Motivation will be high if any one of the following is high: expectancy, instrumentalities, or total
valence of all outcomes. - ANS✅✅False
Explanation
According to the expectancy theory, for motivation to be high, expectancy, instrumentalities, and
total valence of all outcomes must all be high.
Janice works to achieve the goals she sets for herself. Pansy works to earn money. Jed works to earn
his employer's praise. These three different reasons for working all fall under the general category of
- ANS✅✅motivation.
, Explanation
Motivation refers to forces that energize, direct, and sustain a person's efforts. All behavior, except
involuntary reflexes, is motivated.
"Tucker, I have some disturbing data," said Adrian, Vice President of Human Resources. "Our
company has suffered increases in turnover, absenteeism, lawsuits by employees and former
employees, injury and illness claims, and customer complaints. About the only thing that hasn't
increased is our productivity." Tucker replied, "I have unfortunately come to recognize these
workforce characteristics. They are a sign of - ANS✅✅job dissatisfaction."
Explanation
Job dissatisfaction creates a workforce that is more likely to exhibit higher turnover; higher
absenteeism; less good citizenship; more grievances and lawsuits; strikes; stealing, sabotage, and
vandalism; poorer mental and physical health (which can mean higher job stress, higher insurance
costs, and more lawsuits); more injuries; poor customer service; and lower productivity and profits.
Alonzo was very excited. He had been appointed as the leader of a group that would be allowed
complete control over all of the decisions to produce a new energy drink. Their group would be
responsible for everything from acquiring raw materials to delivering the product to their customers.
Alonzo has been assigned to - ANS✅✅an autonomous work group.
Explanation
Autonomous work groups control decisions about and execution of a complete range of tasks—
acquiring raw materials and performing operations, quality control, maintenance, and shipping. They
are fully responsible for an entire product or an entire part of a production process.
Eldridge was facing the most difficult project management challenge in his career. He would be
heading up a team to design a complicated new software application. His team would be a "virtual"
team. Thus, his team would - ANS✅✅be physically dispersed and typically communicate
electronically.
Explanation
Virtual teams communicate electronically more than face to face.
answers graded A+
As Danielle deals with her employees, she works with them to set goals that will energize them and
direct their thoughts and work behaviors toward a particular end. Danielle is using - ANS✅✅goal-
setting theory.
Explanation
Goal-setting theory states that people have conscious goals that energize them and direct their
thoughts and behaviors toward a particular end. Goal-setting works for any job in which people have
control over their performance.
Martin was one of Sloane's lower-quartile performers, mainly due to lack of punctuality. In Martin's
annual performance review, he submitted his draft goals for the upcoming year. One of his goals was
to "Improve my punctuality." Sloane responded, "No, Martin. That goal is not acceptable. Your goal
needs to be more ________ so that you and I can monitor and measure whether or not you are
attaining your goal." - ANS✅✅specific and quantifiable
Explanation
Goals should be specific and quantifiable.
Motivation will be high if any one of the following is high: expectancy, instrumentalities, or total
valence of all outcomes. - ANS✅✅False
Explanation
According to the expectancy theory, for motivation to be high, expectancy, instrumentalities, and
total valence of all outcomes must all be high.
Janice works to achieve the goals she sets for herself. Pansy works to earn money. Jed works to earn
his employer's praise. These three different reasons for working all fall under the general category of
- ANS✅✅motivation.
, Explanation
Motivation refers to forces that energize, direct, and sustain a person's efforts. All behavior, except
involuntary reflexes, is motivated.
"Tucker, I have some disturbing data," said Adrian, Vice President of Human Resources. "Our
company has suffered increases in turnover, absenteeism, lawsuits by employees and former
employees, injury and illness claims, and customer complaints. About the only thing that hasn't
increased is our productivity." Tucker replied, "I have unfortunately come to recognize these
workforce characteristics. They are a sign of - ANS✅✅job dissatisfaction."
Explanation
Job dissatisfaction creates a workforce that is more likely to exhibit higher turnover; higher
absenteeism; less good citizenship; more grievances and lawsuits; strikes; stealing, sabotage, and
vandalism; poorer mental and physical health (which can mean higher job stress, higher insurance
costs, and more lawsuits); more injuries; poor customer service; and lower productivity and profits.
Alonzo was very excited. He had been appointed as the leader of a group that would be allowed
complete control over all of the decisions to produce a new energy drink. Their group would be
responsible for everything from acquiring raw materials to delivering the product to their customers.
Alonzo has been assigned to - ANS✅✅an autonomous work group.
Explanation
Autonomous work groups control decisions about and execution of a complete range of tasks—
acquiring raw materials and performing operations, quality control, maintenance, and shipping. They
are fully responsible for an entire product or an entire part of a production process.
Eldridge was facing the most difficult project management challenge in his career. He would be
heading up a team to design a complicated new software application. His team would be a "virtual"
team. Thus, his team would - ANS✅✅be physically dispersed and typically communicate
electronically.
Explanation
Virtual teams communicate electronically more than face to face.
