MQI STUDY GUIDE - HUMAN RESOURCES QUESTIONS
AND ANSWERS
/. 6 Core Competencies While Interview MT canidates - Answer-✅- Customer Service:
esqi
- Persuasive Ability: Sales
- Communication: With co-workers
- Leadership: Have people that want to work for and with
- Flexibility: Helping out at different branches, pickups
- Results oriented/Work Ethic: Driven by results, makes everyone $
/.Recruiting Sources for MT candidates - Answer-✅- Internet
- Campus
- Employee Referral
- Job Fairs
- Networking Events
/.How to "sell" a person who asks if ERAC is hiring - Answer-✅- 5 positives of company
- Get contact information
- TA team will call/email
/.Overcoming any concern candidate has - Answer-✅2 positive aspect of concern -
"You are expected to work 45 hours, but you get to make your schedule 2 months in
advance and any hours over 40 you get paid overtime."
/.What is your plan to develop a top performing team as an Assistant Manager? -
Answer-✅Answer should include 4 action steps:
- Set goals and follow up frequently
- Morning huddles
- Rewarding success
- Have trainings for those struggling
/.What is your plan to develop a culture of sales and top performers - Answer-✅- Set
goals and follow up frequently
- Tracking number to see what you need to work on
- Branch competitions
- Being accountable for work ethic and focus
AND ANSWERS
/. 6 Core Competencies While Interview MT canidates - Answer-✅- Customer Service:
esqi
- Persuasive Ability: Sales
- Communication: With co-workers
- Leadership: Have people that want to work for and with
- Flexibility: Helping out at different branches, pickups
- Results oriented/Work Ethic: Driven by results, makes everyone $
/.Recruiting Sources for MT candidates - Answer-✅- Internet
- Campus
- Employee Referral
- Job Fairs
- Networking Events
/.How to "sell" a person who asks if ERAC is hiring - Answer-✅- 5 positives of company
- Get contact information
- TA team will call/email
/.Overcoming any concern candidate has - Answer-✅2 positive aspect of concern -
"You are expected to work 45 hours, but you get to make your schedule 2 months in
advance and any hours over 40 you get paid overtime."
/.What is your plan to develop a top performing team as an Assistant Manager? -
Answer-✅Answer should include 4 action steps:
- Set goals and follow up frequently
- Morning huddles
- Rewarding success
- Have trainings for those struggling
/.What is your plan to develop a culture of sales and top performers - Answer-✅- Set
goals and follow up frequently
- Tracking number to see what you need to work on
- Branch competitions
- Being accountable for work ethic and focus
