CVA Exam 2026 Questions and Answers
When dealing with clients,which should NOT be done? - Correct answer-Treating
every client the same
A good way to determine the best service for your clients is by: - Correct answer-
Get a better understanding of them by asking questions and effectively listening to
their responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - Correct answer-They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
Correct answer-Know
What is the clients single greatest expectation for staff? - Correct answer-That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - Correct
answer-False
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, Why is the location of the vet hospital important?(2) - Correct answer-It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
Correct answer-False
A ______ reputation spreads quicker than a ______ reputation. (2) - Correct
answer-Bad, Good
True or False. Employees in the vet field see the same situation every day. -
Correct answer-False
What are some ways you can grow your personal knowledge? (3) - Correct
answer-Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - Correct answer-Working with Different Vets, New
Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
Correct answer-Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
When dealing with clients,which should NOT be done? - Correct answer-Treating
every client the same
A good way to determine the best service for your clients is by: - Correct answer-
Get a better understanding of them by asking questions and effectively listening to
their responses
Clients that rely entirely on your recommendations behave in such a manner
because ____. - Correct answer-They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." -
Correct answer-Know
What is the clients single greatest expectation for staff? - Correct answer-That they
keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - Correct
answer-False
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, Why is the location of the vet hospital important?(2) - Correct answer-It saves time
and provides convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
Correct answer-False
A ______ reputation spreads quicker than a ______ reputation. (2) - Correct
answer-Bad, Good
True or False. Employees in the vet field see the same situation every day. -
Correct answer-False
What are some ways you can grow your personal knowledge? (3) - Correct
answer-Seminars, Reading, and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an
example of that? (2) - Correct answer-Working with Different Vets, New
Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
Correct answer-Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - Correct answer-True
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
