Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
,Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
WORKPLACE COMMUNICATIONS: THE BASICS
8TH EDITION BY GEORGE J. SEARLES
CONTENTS
Chapter 1: The Keys to Successful Communication: Purpose, Audience, Tone,
and Ethics 1
Chapter 2: Workplace Correspondence: Memos, E-mail, Text Messages,
and Business Letters 9
Chapter 3: Effective Visuals: Tables, Graphs, Charts, and Illustrations 17
Chapter 4: Short Reports: Page Design, Formats, and Types 25
Chapter 5: Collateral Advertising: Fliers, Brochures, Newsletters, and Websites 32
Chapter 6: Instructions: Guidelines, Alerts, and Procedure Descriptions 39
Chapter 7: Job Application Process: Online Search, Cover E-mail, Résumé, Interview,
and Follow-Up 47
Chapter 8: Oral Presentations: Preparation and Delivery 54
Chapter 9: Proposals: Objectives, Types, and Formats 61
Chapter 10: Long Reports: Format, Collaboration, and Documentation 69
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
,Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
ii
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
, Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
CHAPTER 1
The Keys to Successful Communication: Purpose, Audience, Tone, and Ethics
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1. Which purpose would be served by a memo asking for supplier prices on a frequently
purchased item?
a. persuasion
b. creating a record
c. providing information
d. requesting information
Correct Answer: D
2. Which of the following questions is related to purpose?
a. ―Am I writing primarily to create a record, to request or provide information,
or to persuade?‖
b. ―Who will read what I have written?‖
c. ―What factors might influence the readers’ response to this message?‖
d. ―Am I writing to one person or more than one?‖
Correct Answer: A
3. Which of the following questions relates to ethics?
a. ―Am I writing primarily to create a record, to request or provide information,
or to persuade?‖
b. ―Is what I am writing factually correct?‖
c. ―What factors might influence the readers’ response to this message?‖
d. ―What do the readers already know about this specific situation?‖
Correct Answer: B
4. Which of the following is part of the prewriting stage of the writing process? a.
considering the organization of the content
b. creating a first draft, concentrating on content
c. adjusting the tone to suit the audience
d. identifying the purpose and intended audience
Correct Answer: D
5. Which of the following questions can be used to tailor a piece of writing to a
particular audience?
a. ―What are the readers’ job titles or responsibilities?‖
b. ―Am I writing primarily to create a record, to request or provide information, or to
persuade?‖
c. ―What factors might influence my skill as a writer?‖
d. ―Have I credited my information sources?‖
1
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
,Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
WORKPLACE COMMUNICATIONS: THE BASICS
8TH EDITION BY GEORGE J. SEARLES
CONTENTS
Chapter 1: The Keys to Successful Communication: Purpose, Audience, Tone,
and Ethics 1
Chapter 2: Workplace Correspondence: Memos, E-mail, Text Messages,
and Business Letters 9
Chapter 3: Effective Visuals: Tables, Graphs, Charts, and Illustrations 17
Chapter 4: Short Reports: Page Design, Formats, and Types 25
Chapter 5: Collateral Advertising: Fliers, Brochures, Newsletters, and Websites 32
Chapter 6: Instructions: Guidelines, Alerts, and Procedure Descriptions 39
Chapter 7: Job Application Process: Online Search, Cover E-mail, Résumé, Interview,
and Follow-Up 47
Chapter 8: Oral Presentations: Preparation and Delivery 54
Chapter 9: Proposals: Objectives, Types, and Formats 61
Chapter 10: Long Reports: Format, Collaboration, and Documentation 69
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
,Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
ii
Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
, Test Bank for Workplace Communications the Basics 8th Edition by George J. Searles
CHAPTER 1
The Keys to Successful Communication: Purpose, Audience, Tone, and Ethics
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or
answers the question.
1. Which purpose would be served by a memo asking for supplier prices on a frequently
purchased item?
a. persuasion
b. creating a record
c. providing information
d. requesting information
Correct Answer: D
2. Which of the following questions is related to purpose?
a. ―Am I writing primarily to create a record, to request or provide information,
or to persuade?‖
b. ―Who will read what I have written?‖
c. ―What factors might influence the readers’ response to this message?‖
d. ―Am I writing to one person or more than one?‖
Correct Answer: A
3. Which of the following questions relates to ethics?
a. ―Am I writing primarily to create a record, to request or provide information,
or to persuade?‖
b. ―Is what I am writing factually correct?‖
c. ―What factors might influence the readers’ response to this message?‖
d. ―What do the readers already know about this specific situation?‖
Correct Answer: B
4. Which of the following is part of the prewriting stage of the writing process? a.
considering the organization of the content
b. creating a first draft, concentrating on content
c. adjusting the tone to suit the audience
d. identifying the purpose and intended audience
Correct Answer: D
5. Which of the following questions can be used to tailor a piece of writing to a
particular audience?
a. ―What are the readers’ job titles or responsibilities?‖
b. ―Am I writing primarily to create a record, to request or provide information, or to
persuade?‖
c. ―What factors might influence my skill as a writer?‖
d. ―Have I credited my information sources?‖
1
