SHRM-CP PRACTICE POCKET EXAM
PREP QUESTIONS AND ANSWERS
You're in charge of human resources for a mid-sized company that just broke ground on
its first international office building. It's expected to open in about 16 months. The
executive team has concerns about the differences between national cultures and the
host country's labor laws. What human resource service model will you propose to the
company's executive team?
A. A balanced HR service model.
B. A centralized HR service model.
C. An offshoring HR service model.
D. A decentralized HR service model. - ANS-Correct answer: D
decentralized HR service model.
A decentralized service model involves pushing the authority level and decisions out to
the units, such as regional divisions or countries. This is in contrast to a centralized
service model that pulls decision-making authority to a central level of management,
such as management. This type of service model is best for navigating the difference
between commonly accepted practices and laws and adapting to situations and people.
Compensation ratio, or comp-ratio, is best described as:
A. The relationship of current pay to the midpoints of applicable pay ranges
B. The relationship of previous pay to the midpoints of applicable pay ranges
C. The relationship of future pay to the low points of applicable pay ranges
D. The relationship of current pay to the high points of applicable pay ranges - ANS-
Correct answer: A
The relationship of current pay to the midpoints of applicable pay ranges
Compensation ratios, or comp-ratios, are the relationship of current pay to the midpoints
of applicable pay ranges. It is calculated by dividing a worker's current pay rate by the
midpoint of the pay range.
Standards or rules that are based on moral philosophy that governs the conduct of
individuals within a profession is/are called:
A. Morals
B. Business conduct
C. Ethics
D. Code of conduct - ANS-Correct answer: C
,Ethics
Ethics are standards or rules that are based on moral philosophy that governs the
conduct of individuals within a profession.
You are part of a 200-person global HR department for a semiconductor company with
a presence in Asia, the UK, and North America. The North American HR team, which
you are part of, is collaborating to implement a new leadership training course for new
supervisors. During a global HR conference call, the chief human resources officer
(CHRO) made it clear that each location would design and implement a course that
works for its culture. An HR generalist in a facility located in Asia sets up a meeting with
you to discuss the course as she has some input.
What do you do?
A. Accept the meeting request and listen to what the HR generalist has to offer.
B. Accept the meeting request and remind the HR generalist of the CHRO's
expectations.
C. Inform the CHRO about the meeting request and ask for advice.
D. Reject the meeting request and email the HR generalist of the CHRO's expectations.
- ANS-Correct answer: A
Accept the meeting request and listen to what the HR generalist has to offer.
Understanding the cultural norms of the countries in which we do business is essential,
but it is also important to be open to and respectful of ideas from people of other
cultures. The United States has a unique culture that stands in contrast to Asian culture,
but both have their merits. All of them have something to offer the company's overall
growth and development. HR professionals must maintain openness to the ideas of
others, even if they don't accept 100 percent of the input 100 percent of the time.
How can HR facilitate change when implementing a new element to an existing diversity
and inclusion program?
A. Challenging
B. Resisting
C. Enforcing
D. Cheerleading - ANS-Correct answer: D
Cheerleading
Human resources bears the responsibility of promoting the change through
cheerleading and communicating the positive aspects of the change. This includes
dispelling any myths and fears. It also requires educating and changing the attitudes of
employees by showing them how this change benefits them.
Your HR manager wants to auto calculate the cost per hire for the 10 project managers
hired within the last 12 months. To calculate cost per hire, you add the total of external
costs and the sum of external costs and divide the total costs by what?
,A. The total number of hires in a time period
B. The total number of hours to hire the individual
C. The total number of hours x your hourly wage to hire an individual
D. The turnover rate of the project managers - ANS-Correct answer: A
The total number of hires in a time period
The formula for the cost per hire is the sum ((External Costs)+(Internal Costs))/Total
Number of Hires in a Time Period. In this case, the total number of hires within a 12-
month period is 10.
What documentation does not belong in a personnel file, according to current workplace
laws?
A. Personal accident report
B. Attendance record
C. Job description
D. Garnishment orders - ANS-Correct answer: A
Personal accident report
Since a personal accident report details the health status of an employee, it is prohibited
from being kept in the same personnel file as other information under the Health
Insurance Portability and Accountability Act (HIPAA). This information must be kept in a
separate sealed protected file.
Job descriptions are commonly kept in each employee's personnel file for reference.
Attendance records can also be stored in the personnel file, so long as they do not
contain information about medically-approved leaves. Legal garnishment orders and
records can also be stored in a personnel file.
Mehdi has been put in charge of a project to implement an applicant tracking system
across the company within the next 18 months. What is an effective project
management tool that Mehdi could use to keep track of project activity, progress,
assignments, and milestones for this project?
A. PESTLE Analysis
B. The GE-McKinsey Nine-Box Matrix
C. SWOT Analysis
D. Gantt Chart - ANS-Correct answer: D
Gantt Chart
A Gantt Chart is an effective project management tool that helps you visually monitor
and communicate project activity and progress, including a timeline and specific
milestones.
SWOT and PESTLE analysis are used to identify trends or obstacles in a marketplace
or competitive landscape and are not used for project management. The GE-McKinsey
Nine-box Matrix is used for cash investments and not for project management.
, Stanley has made a job offer to Andrew, a salesperson who is scheduled to start in
three weeks, but on the condition that Andrew provides verification of his education and
work history. This is an example of which kind of job offer?
A. Contingent job offer
B. De facto job offer
C. Employment contract
D. Soft offer - ANS-Correct answer: A
Contingent job offer
A contingent job offer is made with conditions that must be met in order to work for a
company. These can include establishing eligibility to work in the US, verification of
education and employment, and also may include passing a criminal background and
drug screening.
HR professionals often serve as consultants in evaluating business challenges.
According to SHRM's competency model, evaluating business challenges means
working with business partners and leaders to:
A. Lead and support the maintenance of changes in the business strategy
B. Implement and support HR solutions and initiatives
C. Design HR solutions and initiatives that meet business needs
D. Identify business challenges and opportunities for HR solutions - ANS-Correct
answer: D
Identify business challenges and opportunities for HR solutions
According to SHRM's competency model, evaluating business challenges means
working with business partners and leaders to identify business challenges and
opportunities for HR solutions.
The other answers are part of the consultation role but are not related to identifying or
evaluating business challenges.
A physiological element to consider in an effort to maximize return on investment for an
organization can include how:
A. The company remains energized and alert at work
B. Quickly employees complete challenging and complex tasks
C. Employees prefer to work and interact effectively with each other
D. The work environment contributes to or detracts from productivity - ANS-Correct
answer: A
The company remains energized and alert at work
Physiological elements of maximizing ROI for the company include the time of day,
intake, and mobility, which all affect how a company remains energized and alert at
work.
PREP QUESTIONS AND ANSWERS
You're in charge of human resources for a mid-sized company that just broke ground on
its first international office building. It's expected to open in about 16 months. The
executive team has concerns about the differences between national cultures and the
host country's labor laws. What human resource service model will you propose to the
company's executive team?
A. A balanced HR service model.
B. A centralized HR service model.
C. An offshoring HR service model.
D. A decentralized HR service model. - ANS-Correct answer: D
decentralized HR service model.
A decentralized service model involves pushing the authority level and decisions out to
the units, such as regional divisions or countries. This is in contrast to a centralized
service model that pulls decision-making authority to a central level of management,
such as management. This type of service model is best for navigating the difference
between commonly accepted practices and laws and adapting to situations and people.
Compensation ratio, or comp-ratio, is best described as:
A. The relationship of current pay to the midpoints of applicable pay ranges
B. The relationship of previous pay to the midpoints of applicable pay ranges
C. The relationship of future pay to the low points of applicable pay ranges
D. The relationship of current pay to the high points of applicable pay ranges - ANS-
Correct answer: A
The relationship of current pay to the midpoints of applicable pay ranges
Compensation ratios, or comp-ratios, are the relationship of current pay to the midpoints
of applicable pay ranges. It is calculated by dividing a worker's current pay rate by the
midpoint of the pay range.
Standards or rules that are based on moral philosophy that governs the conduct of
individuals within a profession is/are called:
A. Morals
B. Business conduct
C. Ethics
D. Code of conduct - ANS-Correct answer: C
,Ethics
Ethics are standards or rules that are based on moral philosophy that governs the
conduct of individuals within a profession.
You are part of a 200-person global HR department for a semiconductor company with
a presence in Asia, the UK, and North America. The North American HR team, which
you are part of, is collaborating to implement a new leadership training course for new
supervisors. During a global HR conference call, the chief human resources officer
(CHRO) made it clear that each location would design and implement a course that
works for its culture. An HR generalist in a facility located in Asia sets up a meeting with
you to discuss the course as she has some input.
What do you do?
A. Accept the meeting request and listen to what the HR generalist has to offer.
B. Accept the meeting request and remind the HR generalist of the CHRO's
expectations.
C. Inform the CHRO about the meeting request and ask for advice.
D. Reject the meeting request and email the HR generalist of the CHRO's expectations.
- ANS-Correct answer: A
Accept the meeting request and listen to what the HR generalist has to offer.
Understanding the cultural norms of the countries in which we do business is essential,
but it is also important to be open to and respectful of ideas from people of other
cultures. The United States has a unique culture that stands in contrast to Asian culture,
but both have their merits. All of them have something to offer the company's overall
growth and development. HR professionals must maintain openness to the ideas of
others, even if they don't accept 100 percent of the input 100 percent of the time.
How can HR facilitate change when implementing a new element to an existing diversity
and inclusion program?
A. Challenging
B. Resisting
C. Enforcing
D. Cheerleading - ANS-Correct answer: D
Cheerleading
Human resources bears the responsibility of promoting the change through
cheerleading and communicating the positive aspects of the change. This includes
dispelling any myths and fears. It also requires educating and changing the attitudes of
employees by showing them how this change benefits them.
Your HR manager wants to auto calculate the cost per hire for the 10 project managers
hired within the last 12 months. To calculate cost per hire, you add the total of external
costs and the sum of external costs and divide the total costs by what?
,A. The total number of hires in a time period
B. The total number of hours to hire the individual
C. The total number of hours x your hourly wage to hire an individual
D. The turnover rate of the project managers - ANS-Correct answer: A
The total number of hires in a time period
The formula for the cost per hire is the sum ((External Costs)+(Internal Costs))/Total
Number of Hires in a Time Period. In this case, the total number of hires within a 12-
month period is 10.
What documentation does not belong in a personnel file, according to current workplace
laws?
A. Personal accident report
B. Attendance record
C. Job description
D. Garnishment orders - ANS-Correct answer: A
Personal accident report
Since a personal accident report details the health status of an employee, it is prohibited
from being kept in the same personnel file as other information under the Health
Insurance Portability and Accountability Act (HIPAA). This information must be kept in a
separate sealed protected file.
Job descriptions are commonly kept in each employee's personnel file for reference.
Attendance records can also be stored in the personnel file, so long as they do not
contain information about medically-approved leaves. Legal garnishment orders and
records can also be stored in a personnel file.
Mehdi has been put in charge of a project to implement an applicant tracking system
across the company within the next 18 months. What is an effective project
management tool that Mehdi could use to keep track of project activity, progress,
assignments, and milestones for this project?
A. PESTLE Analysis
B. The GE-McKinsey Nine-Box Matrix
C. SWOT Analysis
D. Gantt Chart - ANS-Correct answer: D
Gantt Chart
A Gantt Chart is an effective project management tool that helps you visually monitor
and communicate project activity and progress, including a timeline and specific
milestones.
SWOT and PESTLE analysis are used to identify trends or obstacles in a marketplace
or competitive landscape and are not used for project management. The GE-McKinsey
Nine-box Matrix is used for cash investments and not for project management.
, Stanley has made a job offer to Andrew, a salesperson who is scheduled to start in
three weeks, but on the condition that Andrew provides verification of his education and
work history. This is an example of which kind of job offer?
A. Contingent job offer
B. De facto job offer
C. Employment contract
D. Soft offer - ANS-Correct answer: A
Contingent job offer
A contingent job offer is made with conditions that must be met in order to work for a
company. These can include establishing eligibility to work in the US, verification of
education and employment, and also may include passing a criminal background and
drug screening.
HR professionals often serve as consultants in evaluating business challenges.
According to SHRM's competency model, evaluating business challenges means
working with business partners and leaders to:
A. Lead and support the maintenance of changes in the business strategy
B. Implement and support HR solutions and initiatives
C. Design HR solutions and initiatives that meet business needs
D. Identify business challenges and opportunities for HR solutions - ANS-Correct
answer: D
Identify business challenges and opportunities for HR solutions
According to SHRM's competency model, evaluating business challenges means
working with business partners and leaders to identify business challenges and
opportunities for HR solutions.
The other answers are part of the consultation role but are not related to identifying or
evaluating business challenges.
A physiological element to consider in an effort to maximize return on investment for an
organization can include how:
A. The company remains energized and alert at work
B. Quickly employees complete challenging and complex tasks
C. Employees prefer to work and interact effectively with each other
D. The work environment contributes to or detracts from productivity - ANS-Correct
answer: A
The company remains energized and alert at work
Physiological elements of maximizing ROI for the company include the time of day,
intake, and mobility, which all affect how a company remains energized and alert at
work.
