SHRM-CP Exam Practice with
Accurate Solutions
Which method is initially used to resolve disputes regarding interpretation of a clause in
a current union contract? - correct Answer-Grievance procedures
The creation of a global compensation and benefits strategy that ignores local
differences in culture is most likely to occur in what global management approach? -
correct Answer-Ethnocentric
Which activity is part of the assessment and selection step of the global assignment
process? - correct Answer-Development of data-gathering instruments
How has the talent acquisition process been affected by social media? - correct
Answer-There is an increased ability to find and connect with passive candidates.
An organization has four generations working side-by-side in the workplace. Which
practice could alleviate management concerns that intergenerational tensions and a
lack of camaraderie could undermine organizational success? - correct Answer-
Succession planning
A knowledge-based organization is highly decentralized, with many small offices and
many employees who are highly task-oriented working remotely. Which would be the
best way to measure employee attitudes in this organization? - correct Answer-
Administering a brief online survey
An organization has decided to use a random drug testing program for all current
employees. What should the organization do prior to implementing the program and
testing employees? - correct Answer-Verify that the proposed program complies with
applicable local, state, and federal laws.
Which is a potential advantage of using Internet recruiting? - correct Answer-Fast and
effective distribution of listings
What is the primary reason for developing workforce diversity programs? - correct
Answer-To enhance productivity.
A consulting company recently changed its vacation and leave policies and wants to
know how employees feel about the changes. Its 500 employees are located in 40
locations throughout the U.S. and western Europe. What survey method is likely to yield
the highest response rate and the best data? - correct Answer-Online survey
,Which organizational structure is best described as being divided according to a linear
process? - correct Answer-Functional organization
What are the basic steps in crisis management planning and readiness? - correct
Answer-Identify risks, develop plan, test and drill, evaluate.
HR has been approached by a manager in a host country stating that activities being
conducted by an employee are different than those in the home country and must be
unethical. What should HR advise as the first step for this manager? - correct Answer-
Remind the manager that just because the activities are being conducted differently
does not mean that they are unethical.
Under which circumstances would it be important for an HR manager to age data? -
correct Answer-When trying to understand the organization's current pay
competitiveness and where it needs to be
What is meant by the sustainability sweet spot? - correct Answer-The overlapping area
of the triple bottom line perspectives
Which assessment approach would provide the deepest insight into the potential of a
manager for a position of global leadership at corporate headquarters? - correct
Answer-Panel interviewing conducted by senior managers from various locations,
including host-country managers
A manufacturer assembles commercial equipment in its host country, using components
purchased from small manufacturers in other countries. Pursuing a new corporate social
responsibility (CSR) strategy, the manufacturer has reviewed its own processes for
potential environmental improvements related to energy and waste. HR has been
directed to survey employees' workplace impressions, implement engagement
practices, and initiate volunteer programs with local community groups. What else is HR
in a good position to do to advance the CSR program? - correct Answer-Conduct
workplace compliance audits for supply chain partners.
An organization fears that it has become less competitive. Which should an OED
assessment of this issue identify? - correct Answer-Internal and external factors that
impact organizational success
How does replacement planning differ from succession planning? - correct Answer-
Replacement planning ensures the continuity of business operations; succession
planning provides deep bench strength throughout the organization.
Which HR metric provides an indication of the efficiency of the recruiting process? -
correct Answer-Days to fill
, The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which step should the HR director take first to address the accusations in this letter? -
correct Answer-Review the executive's personnel file for information that suggests that
a pattern of behavior exists.
The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which action should the HR director take to most effectively address the employee's
reason for reporting the issue anonymously? - correct Answer-Review the company's
policies and procedures to protect employees who report issues at the next all-
employee meeting.
The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which action should the HR director take to best ensure that executives understand and
comply with the company's expectations of leaders? - correct Answer-Implement regular
training that emphasizes behavioral expectations for all employees, including
executives.
The IT Director of a research organization has created an innovative software
application that has been a great success; it has won several awards and has received
recognition from industry leaders. Over time, the IT Director has bragged about the
success of the program, stating that no one else could have come up with this idea.
Even though the organization's mission is to be a learning organization with a strong
commitment to knowledge sharing, the IT Director has refused to share knowledge of
the application with anyone else in the organization for fear of losing power and control.
The organization's leadership won't confront the IT Director about this because there is
no contingency plan if he were to get upset and quit. While the IT team reports to the IT
director, he has no direct supervisor.
Recently, the HR Manager received a verbal complaint that the IT director openly yelled
at the IT team during a meeting, - correct Answer-Request that the leadership hold a
company-wide meeting to reiterate the mission of being a learning organization, and
build performance metrics and incentives around the mission.
The IT Director of a research organization has created an innovative software
application that has been a great success; it has won several awards and has received
Accurate Solutions
Which method is initially used to resolve disputes regarding interpretation of a clause in
a current union contract? - correct Answer-Grievance procedures
The creation of a global compensation and benefits strategy that ignores local
differences in culture is most likely to occur in what global management approach? -
correct Answer-Ethnocentric
Which activity is part of the assessment and selection step of the global assignment
process? - correct Answer-Development of data-gathering instruments
How has the talent acquisition process been affected by social media? - correct
Answer-There is an increased ability to find and connect with passive candidates.
An organization has four generations working side-by-side in the workplace. Which
practice could alleviate management concerns that intergenerational tensions and a
lack of camaraderie could undermine organizational success? - correct Answer-
Succession planning
A knowledge-based organization is highly decentralized, with many small offices and
many employees who are highly task-oriented working remotely. Which would be the
best way to measure employee attitudes in this organization? - correct Answer-
Administering a brief online survey
An organization has decided to use a random drug testing program for all current
employees. What should the organization do prior to implementing the program and
testing employees? - correct Answer-Verify that the proposed program complies with
applicable local, state, and federal laws.
Which is a potential advantage of using Internet recruiting? - correct Answer-Fast and
effective distribution of listings
What is the primary reason for developing workforce diversity programs? - correct
Answer-To enhance productivity.
A consulting company recently changed its vacation and leave policies and wants to
know how employees feel about the changes. Its 500 employees are located in 40
locations throughout the U.S. and western Europe. What survey method is likely to yield
the highest response rate and the best data? - correct Answer-Online survey
,Which organizational structure is best described as being divided according to a linear
process? - correct Answer-Functional organization
What are the basic steps in crisis management planning and readiness? - correct
Answer-Identify risks, develop plan, test and drill, evaluate.
HR has been approached by a manager in a host country stating that activities being
conducted by an employee are different than those in the home country and must be
unethical. What should HR advise as the first step for this manager? - correct Answer-
Remind the manager that just because the activities are being conducted differently
does not mean that they are unethical.
Under which circumstances would it be important for an HR manager to age data? -
correct Answer-When trying to understand the organization's current pay
competitiveness and where it needs to be
What is meant by the sustainability sweet spot? - correct Answer-The overlapping area
of the triple bottom line perspectives
Which assessment approach would provide the deepest insight into the potential of a
manager for a position of global leadership at corporate headquarters? - correct
Answer-Panel interviewing conducted by senior managers from various locations,
including host-country managers
A manufacturer assembles commercial equipment in its host country, using components
purchased from small manufacturers in other countries. Pursuing a new corporate social
responsibility (CSR) strategy, the manufacturer has reviewed its own processes for
potential environmental improvements related to energy and waste. HR has been
directed to survey employees' workplace impressions, implement engagement
practices, and initiate volunteer programs with local community groups. What else is HR
in a good position to do to advance the CSR program? - correct Answer-Conduct
workplace compliance audits for supply chain partners.
An organization fears that it has become less competitive. Which should an OED
assessment of this issue identify? - correct Answer-Internal and external factors that
impact organizational success
How does replacement planning differ from succession planning? - correct Answer-
Replacement planning ensures the continuity of business operations; succession
planning provides deep bench strength throughout the organization.
Which HR metric provides an indication of the efficiency of the recruiting process? -
correct Answer-Days to fill
, The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which step should the HR director take first to address the accusations in this letter? -
correct Answer-Review the executive's personnel file for information that suggests that
a pattern of behavior exists.
The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which action should the HR director take to most effectively address the employee's
reason for reporting the issue anonymously? - correct Answer-Review the company's
policies and procedures to protect employees who report issues at the next all-
employee meeting.
The HR director and the CEO of a mid-sized company each receive a letter from an
employee that accuses a company executive of bullying, misrepresenting funds, and
openly criticizing other executives during conversations with lower-level employees. The
letter states that the employee has chosen to remain anonymous because the
employee mistrusts the HR department and fears retaliation.
Which action should the HR director take to best ensure that executives understand and
comply with the company's expectations of leaders? - correct Answer-Implement regular
training that emphasizes behavioral expectations for all employees, including
executives.
The IT Director of a research organization has created an innovative software
application that has been a great success; it has won several awards and has received
recognition from industry leaders. Over time, the IT Director has bragged about the
success of the program, stating that no one else could have come up with this idea.
Even though the organization's mission is to be a learning organization with a strong
commitment to knowledge sharing, the IT Director has refused to share knowledge of
the application with anyone else in the organization for fear of losing power and control.
The organization's leadership won't confront the IT Director about this because there is
no contingency plan if he were to get upset and quit. While the IT team reports to the IT
director, he has no direct supervisor.
Recently, the HR Manager received a verbal complaint that the IT director openly yelled
at the IT team during a meeting, - correct Answer-Request that the leadership hold a
company-wide meeting to reiterate the mission of being a learning organization, and
build performance metrics and incentives around the mission.
The IT Director of a research organization has created an innovative software
application that has been a great success; it has won several awards and has received
