UPDATED Unit 12 IT Technical Support and Management Assignment 2 Distinction Example (Learning Aim B)

M2: Using suitable procedures and behaviours, complete at least six regular IT support actions securely and monitor the system's performance to satisfy the client's needs. D2: Successfully manage six standard IT assistance actions in a secure manner and enhance the overall system functionality to suit the client's needs, using appropriate techniques and attitudes. Unit 12 Assignment 2 Overview This report was written to share the IT technical assistance and assist the president being performed by a company called "Smart IT House," which provides external provider IT support services to various industries ranging from business, communication, logistics and healthcare to the simple office IT system area as part of IT processes that are efficiently utilised to meet clients' requirements and needs by closely monitoring the optimisation and exploitation of IT processes. This presentation has been divided into several IT assistance and management positions, with each task accompanied by specific proof in the form of photos, prints, screenshots, and images of accomplished IT support operations. As an IT specialist, I have been employed for a PC maintenance business, also my leader is expanding into the world of IT assistance and administration, offering outsourcing IT help to nearby companies. The f irm has started offering user assistance, and some people have joined up. Case one To begin with, the fundamental purpose of this organisation, "Smart IT House," is to give outsourced IT assistance to local businesses for them to function effectively and increase staff performance. The logistic firm asked that the company "Smart IT House" install software on computers and Desktops so that it could function effectively, as well as establish unique user accounts for its workers since they work in various jobs. Furthermore, IT specialists emphasised why service providers were experiencing difficulties and the need of fault tracking. Case two A client recently requested that IT support professionals establish an original proposal of IT assistance operations and build an IT network inside the headquarters. The following is an example of a proposal: A variety of operating systems, such as Office software (Microsoft excel, word, and so on), as well as PCs and laptops, should be installed. As this organisation provides outsourcing IT help to local companies, it has a software package called a tickets system where problems are tracked and reported by end users by email, online form, and contact. As a result, all technical issues are managed by IT support experts assigned to their work position, and requests are resolved within a brief period in accordance with the Service agreement (SLA). So, the organisation has so many work responsibilities, component setup is required. Six routine IT service tasks Software Management The implementation of latest software and the updating of old software are referred to as software maintenance. There are plenty several types of technology that may be used for various objectives to assist end clients in completing their tasks. Technology is defined as a collection of commands that allows end users to interact with a system, because without it, numerous PCs and tablets would be unusable. IT professionals downloaded the newest version of Official software (Windows pro) that was bought from the Appstore (£199.90) to all PCs and tablets, as per the customer's request, since the stolen This is the most recent version of the Windows platform that was put on the PCs and tablets of logistic business employees for them to function efficiently. All systems must fulfil the following low memory requirements to download Windows 10 Pro on PCs and tablets. 1GHz or higher processor 1 Gigabyte RAM for Windows 10 Professional 64-bit 32 Gigabytes of data memory or more DirectX9 or WDDM 1.0 adapter for the GPU Suggested resolution: 1920x1080 During the installation process, this edition of Windows needs a reliable internet connection. IT professionals mandated that all laptops in the business have a clean USB device with a least capacity of 8 Gigabytes or (DVD drive) on which to install Microsoft. As according to Windows policy, we must f irst run the programme and agree to the conditions, after which the option to "make operating system for another PC" may appear on the screen, which we must accept to go to the "what do you like doing" page. Lastly, the client must pick the languages and version that they want, as well as whether they want 32 bit or 64-bit, and one of the relevant options must be chosen; nevertheless, in this case, 64-bit is more relevant. The processes and behaviours present how and when feedback from others will be gathered, reviewing, and responding to outcomes, including the use of feedback from others. User account management A user account is an identification formed specifically for an individual in a computing device that stores usernames, passwords, and other information. Workers should have connection to any laptops since they may want crucial data in an emergency. Additionally, IT professionals generated user accounts for every company and set up user access permissions so that the administration has full access to the employers for the purpose of checking