Exam 1 Hospitality questions with
verified correct answers
The support departments of hotels include ? - ANS ✔engineering & maintenance, sales &
marketing, Administrative & General
Which manager is responsible for optimizing revenues in a hotel by adjusting rates during peak
and off-peak times? - ANS ✔Revenue Manager
The staff person that typically manages guest accounts in hotels is which of the following? - ANS
✔Front Desk Agent
The staff person who's job is to get group bookings for rooms and banquet space is which of the
following? - ANS ✔Sales and Marketing Manager
A hotel concierge is part of which division in hotels? - ANS ✔Guest Services
A hotel concierge in a high end hotel can typically score great theater tickets, dinner
reservations, etc. (True/False)? - ANS ✔True
Which position is one of the most critical in a full service hotel? - ANS ✔The Bellman - because
first impressions are critical
The hotel management triangle includes what three components? - ANS ✔Guests, employees,
and investors
The bed & breakfast concept was first introduced in...? - ANS ✔Europe
, Vacation ownership or "timesharing" properties offer customers partial ownership in a property.
The customer actually owns a room in the resort along with other customers (True/False)? - ANS
✔False
What is the main difference between a Hotel and a Motel? - ANS ✔Hotels have interior
hallways, motels typically have exterior door entrance to room.
Which of the following types of hotels typically boasts unique and artsy designs, great
restaurants and cool bars? - ANS ✔Boutique Hotels
Which of the following types of hotels is typically categorized by the recreational amenity it
operates? - ANS ✔Resort
Which of the following brands would be included in the luxury category?
Aloft/Ritz-Carlton/Embassy Suites - ANS ✔Ritz-Carlton
What is the main benefit of an airport hotel? - ANS ✔Free shuttle to the airport
The Dedman College has which three majors? - ANS ✔Hospitality Management, Global Club
Management, and Recreation & Tourism Management
What is the name of the company that Robert Dedman created and operated? - ANS ✔ClubCorp
Ancient trades routes and religious pilgrimages were the reasons for inns and taverns to open
(True/False)? - ANS ✔True
The Tremont House in Boston had a very expensive water pump system housed in the basement
of the hotel. That way, each room could have its own toilet (True/False)? - ANS ✔False
verified correct answers
The support departments of hotels include ? - ANS ✔engineering & maintenance, sales &
marketing, Administrative & General
Which manager is responsible for optimizing revenues in a hotel by adjusting rates during peak
and off-peak times? - ANS ✔Revenue Manager
The staff person that typically manages guest accounts in hotels is which of the following? - ANS
✔Front Desk Agent
The staff person who's job is to get group bookings for rooms and banquet space is which of the
following? - ANS ✔Sales and Marketing Manager
A hotel concierge is part of which division in hotels? - ANS ✔Guest Services
A hotel concierge in a high end hotel can typically score great theater tickets, dinner
reservations, etc. (True/False)? - ANS ✔True
Which position is one of the most critical in a full service hotel? - ANS ✔The Bellman - because
first impressions are critical
The hotel management triangle includes what three components? - ANS ✔Guests, employees,
and investors
The bed & breakfast concept was first introduced in...? - ANS ✔Europe
, Vacation ownership or "timesharing" properties offer customers partial ownership in a property.
The customer actually owns a room in the resort along with other customers (True/False)? - ANS
✔False
What is the main difference between a Hotel and a Motel? - ANS ✔Hotels have interior
hallways, motels typically have exterior door entrance to room.
Which of the following types of hotels typically boasts unique and artsy designs, great
restaurants and cool bars? - ANS ✔Boutique Hotels
Which of the following types of hotels is typically categorized by the recreational amenity it
operates? - ANS ✔Resort
Which of the following brands would be included in the luxury category?
Aloft/Ritz-Carlton/Embassy Suites - ANS ✔Ritz-Carlton
What is the main benefit of an airport hotel? - ANS ✔Free shuttle to the airport
The Dedman College has which three majors? - ANS ✔Hospitality Management, Global Club
Management, and Recreation & Tourism Management
What is the name of the company that Robert Dedman created and operated? - ANS ✔ClubCorp
Ancient trades routes and religious pilgrimages were the reasons for inns and taverns to open
(True/False)? - ANS ✔True
The Tremont House in Boston had a very expensive water pump system housed in the basement
of the hotel. That way, each room could have its own toilet (True/False)? - ANS ✔False
